Brookdale Johnson City

    2003 Waters Edge Dr, Johnson City, TN 37604
    • Assisted Living
    • Memory Care

    Warm attentive staff, beautiful facility

    I moved my mom here and am very pleased with the warm, professional staff who go above and beyond-attentive memory-care programming, personalized check-ins, and clear communication give our family real peace of mind. The facility is clean and beautiful with engaging activities, lovely outdoor spaces, and a welcoming community where residents thrive; we're truly grateful for the caring team.

    Loved one of resident
    Aug 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Pet friendly

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.47·(127)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.4
    • Meals

      4.0
    • Amenities

      4.3
    • Value

      2.9

    Pros

    • clean, well-maintained interior and grounds
    • attractive interior courtyard and outdoor garden spaces
    • compassionate, personable caregiving staff
    • specialized memory-care program (Clare Bridge) with redirection techniques
    • engaging activity program including live music, outings, arts and crafts
    • restaurant-style dining with menu choices
    • private rooms with en-suite bathrooms and sitting areas
    • on-site salon/beauty shop and laundry service
    • secure, enclosed outdoor areas for residents
    • therapy and on-site rehabilitation services
    • family-friendly visiting and welcoming admissions process
    • small, home-like community feel in parts of the facility
    • personalized care check-ins and relational staff–family communication
    • transportation for appointments and shopping trips
    • well-kept seasonal landscaping and pleasant exterior
    • sizable common areas (dining room, lounges, piano area)
    • staff continuity with long-tenured employees
    • variety of social and spiritual programming

    Cons

    • inconsistent staffing levels (notable weekend and evening gaps)
    • gaps in clinical-incident response and family communication
    • medication-management and medical-monitoring inconsistencies
    • variable housekeeping and laundry processes
    • inconsistent activity engagement across shifts
    • variable food quality and meal-service timing
    • pricing variability and additional service charges
    • small unit/apartment sizes in parts of the building
    • accessibility limitations (e.g., no automatic doors)

    Summary of reviews

    Brookdale Johnson City receives frequent praise for its physical environment and social programming. Multiple reviews highlight a clean, well-maintained facility with an attractive interior courtyard, secure outdoor spaces and seasonal landscaping. Common areas such as the dining room and lounges, live-music events and garden areas contribute to a resort-like, homey atmosphere in many parts of the community. Rooms with en-suite bathrooms and sitting areas, on-site salon services, therapy space and transportation options are cited as helpful conveniences for residents and families.

    Staffing and direct care are central strengths for many families. Numerous comments describe staff as compassionate, personable and attentive; reviewers note long-tenured employees, personalized check-ins, and staff who go beyond basic tasks to support social engagement and family involvement. Memory-care programming, including the Clare Bridge approach, is repeatedly identified as effective in reducing resident anxiety and supporting dementia-related behaviors through redirection and structured activities. The community’s activity calendar—featuring live music, outings, arts and crafts, quilting and spiritual programs—receives consistent positive feedback when programming is active and well-staffed.

    At the same time, reviews reveal operational weaknesses that prospective families should evaluate. Staffing consistency is a recurring concern: reviewers describe uneven coverage on evenings and weekends, which can reduce activity availability and slow response times. A related pattern involves gaps in clinical-incident response and family communication; several families raised serious concerns about how medical issues and escalations were handled and communicated. These accounts dovetail with mentions of medication-management and medical-monitoring inconsistencies that warrant careful review during tours and contract discussions.

    Operational processes show variability in day-to-day services. Laundry and housekeeping procedures are described as inconsistent by some families, including misplaced items and uneven room maintenance. Dining is frequently praised for its restaurant-style presentation and choices, yet others describe fluctuations in food quality and timing; clarity around meal schedules and menu consistency is advisable. Cost transparency also emerges as an issue: pricing variability, charges for additional services, and rate changes were mentioned enough times that families should request a detailed fee schedule and review what is included.

    Overall impression: Brookdale Johnson City offers many attributes families seek—pleasant grounds, a robust social program, visible memory-care expertise and staff who are, in many cases, compassionate and relational. However, the community shows variability in operational consistency (staffing, clinical response, housekeeping and dining). Prospective residents and families would benefit from targeted questions during a tour: staffing levels by shift and weekend coverage, medication administration and escalation protocols, laundry and housekeeping procedures, sample menus and meal schedules, and a clear breakdown of fees. Those topics will help determine whether the facility’s strengths align with a particular resident’s clinical needs and expectations for day-to-day consistency.

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    Location

    Map showing location of Brookdale Johnson City

    Brookdale Johnson City is located at 2003 Waters Edge Dr, Johnson City, TN, 37604.

    About Brookdale Johnson City

    Brookdale Johnson City sits in Johnson City, Tennessee, and offers various care options like assisted living, memory care, independent living, home care, and skilled nursing. The staff stays on-site 24 hours a day, 7 days a week, so someone can help during emergencies whenever they happen, and they make sure to keep families updated with monthly reports. This place gives support for seniors going through the stages of aging or health changes, with services tailored for Alzheimer's and dementia as well as general assisted living needs. You'll find help with bathing, dressing, medication, and every day tasks, and the community believes in helping each person keep their independence as much as possible. Residents can choose from 22 floor plan options for studios and suites with room sizes of 240, 325, and 525 square feet, all in single-story buildings for easy access, and the community is fully handicap accessible and provides Wi-Fi and high-speed internet.

    Brookdale Johnson City has a strong no-smoking policy indoors, both in private and public spaces, but welcomes pets and even includes amenities to keep pets close and happy. The dining experience uses restaurant-style service and offers meals made with quality ingredients, and the menu is designed to help those with memory loss eat safely and comfortably; staff can help with dining in a gentle, supportive way. The grounds are known for being homelike, blooming with flowers much of the year, and the indoor common spaces let everyone socialize, eat together, and join in activities comfortably. Residents take part in activities like fitness classes, worship services, trivia, socials, and dining events, and devotional services are always available.

    Complimentary local transportation is provided, and hospice care is there when it's needed. The memory care program uses a person-centered approach, supporting those with Alzheimer's and dementia in spaces built to keep residents safe, limit confusion, and prevent wandering. The staff is known for being friendly, helpful, and joyful, with a team that includes caregivers and activity coordinators led by an executive director. You'll find personalized care, help with health changes, and guidance for staying as independent as possible; the goal is always to match care and support with the resident's own choices and health needs in a way that fits their life.

    The community is licensed and checked by third parties twice each year for safety and quality, and offers inside tours to show daily life, meals, and activities. The services on offer maintain health and safety, focus on wellness, and provide plenty of chances to socialize and stay active, so anyone living there or visiting can see what to expect. The facility balances privacy and support, always looking to respect each resident's desires and habits, so individuals can age well and live well according to what's most comfortable for them.

    About Brookdale

    Brookdale Johnson City is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Johnson City offers competitive pricing, with rates starting at a cost of $4,461 per month.

    Brookdale Johnson City offers assisted living and memory care.

    There are 22 photos of Brookdale Johnson City on Mirador.

    The full address for this community is 2003 Waters Edge Dr, Johnson City, TN 37604.

    No, Brookdale Johnson City does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Tennessee, the Department of Health licenses long-term care facilities and publishes board actions and disciplinary records, including consent orders and civil penalties.

    License number0537-00000154
    StatusLicensed
    Facility typeAssisted Care Living Facility
    License classLicensed
    Capacity60 residents
    LicenseeRichard Hann Jr.
    EffectiveApril 7th, 1999
    ExpiresJune 8th, 2027

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookdale Johnson City. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Johnson City directly. There is no cost for this service. We are compensated by the community you select.

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