Holston Rehabilitation and Care Center

    3641 Memorial Boulevard, Kingsport, TN, 37664
    3.5 · 8 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff but poor cleanliness

    I had a mixed experience. Many nurses, CNAs and therapists were caring and professional - the place felt homelike, activities were enjoyable (Elvis, , piano), rooms were comfortable and the location was convenient. However, chronic understaffing, poor cleanliness (hair in trays), delayed responses, bedsores and very weak social work communication were serious problems; after alleged medication/abuse concerns my family removed our loved one. I cannot recommend this facility until staffing, care quality and cleanliness are fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.50 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.1
    • Meals

      1.5
    • Amenities

      4.0
    • Value

      3.5

    Location

    Map showing location of Holston Rehabilitation and Care Center

    About Holston Rehabilitation and Care Center

    Holston Rehabilitation and Care Center sits over on Memorial Boulevard in Kingsport, Tennessee, and folks have known it for years since it's been serving the Kingsport and Tri-Cities area since 1967. The place just got newly renovated, and it stands as a 204-bed nursing home and residential care facility, with a focus on rehabilitation and long-term care, and you get both private rooms and spacious therapy gyms there. They've got transportation services, laundry, housekeeping, Wi-Fi, and on-call doctors, along with on-site maintenance for those unexpected needs, and the staff is used to growing and changing with the times because health needs tend to shift as folks age. You'll find a lovely interior courtyard along with an atrium that people sometimes use for private gatherings, plus an active department that runs activities to help keep minds and bodies engaged.

    The skilled nursing care runs 24 hours a day, and a team of Physical, Speech, and Occupational Therapists works with people who stay short-term or for longer periods, and you'll notice Holston's focus rests a lot on care and respect for each patient. The center does its best to meet both social and health needs, with certified beds and a nurse staffing level reported as 3.91 hours per resident per day-though like many places, the nurse turnover was 54.1%. This facility has a for-profit setup run by Venza Care Management, and Susan Strauss has held managerial control since January of 2022. The place has had 16 total deficiencies reported in inspections, including 2 for infection, and it follows infection control and quality of life procedures.

    Several staff members have worked there for decades, which shows some stability, and the center offers Certified Nursing Assistant training programs and sometimes hosts education seminars, conferences, and training for professionals and consumers. Holston Rehabilitation and Care Center holds membership in the Tennessee Health Care Association (THCA) and works closely with local hospitals like Ballad Healthcare, Holston Valley, and Indian Path, so hospital transitions aren't too far off. The philosophy there centers on trying to treat everyone with dignity, keeping up with the growing needs of the community, and providing comfort, especially for people who need either short-term help after a hospital stay or longer-term nursing care. The updated community spaces, patient-centered services, and resources for long-term care make a difference for both residents and their families.

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