Overall sentiment: The reviews for Orchard View Post-Acute and Rehabilitation Center are sharply polarized, with a large number of highly positive accounts describing compassionate care, strong therapy programs, and an improving facility — alongside numerous severe negative reports alleging medical errors, neglect, and serious safety and infection control breaches. Many reviewers describe deeply positive experiences tied to specific staff members, effective rehab outcomes, and recent administrative improvements. At the same time, a sizable portion of reviews describe experiences that families characterize as neglectful or dangerous, including missed medications, feeding neglect, and poor communication about major medical events.
Care quality and safety: A dominant theme is inconsistency in clinical care and safety. Positive reviews repeatedly highlight strong rehabilitation services, attentive nurses and CNAs, and cases where patients improved and left stronger. However, the negative reports are serious and specific: multiple accounts of medications not being administered or called in, medication miscommunication, benzodiazepine withdrawal necessitating emergency transport, failure to provide CPAP, filthy catheter care, and allegations that pneumonia or other infections were not communicated to families. There are also reports of residents contracting COVID while at Orchard View and concerns about infection control (including allegations of cockroaches near food/water sources). Several reviewers allege that neglect contributed to significant weight loss, deterioration, or death. These are not isolated as minor complaints — they are frequent and severe enough to be a central pattern in the negative set of reviews.
Staffing, consistency, and culture: Many reviews praise individual staff members by name (Angie in admissions, Jane, Rachel), and several emphasize an overall caring, family-like culture among regular staff. Multiple reviews also explicitly praise the DON, administrator, business office, and social work team. Conversely, reports of staff rudeness, favoritism, lazy or inattentive CNAs, and a 'hateful' nurse attitude appear repeatedly. Many complaints attribute problems to high staff turnover and reliance on agency staff who do not know residents, producing uneven care. Several reviews contrast day-shift kindness with less satisfactory night or agency-staffed shifts. Recent leadership changes are frequently mentioned; some reviews say the facility is improving under new management while others say the decline began after management changes. This indicates a facility in transition with variable outcomes depending on timing and staffing mix.
Communication and administration: Communication is another recurring theme. Positive comments include kind, helpful discharge interactions and admissions staff that made families feel welcome. Negative comments emphasize poor or dishonest communication: families alleging misinformation about clinical events, delayed or absent notifications about diagnoses (e.g., pneumonia), and overall unreliable updates. A few reviewers reported management problems so severe that they described eviction, loss of Medicaid coverage, missing belongings, or dishonest billing/administrative practices. While some reviewers call out administrative personnel as exemplary, the frequency of complaints about communication and discharge suggests systemic inconsistency.
Facilities, cleanliness, and environment: Many reviewers call the facility clean, well-maintained, and newly renovated. Housekeeping and good floor maintenance are praised, and several long-term residents report no odors and a comfortable environment. In contrast, other reviewers reported soiled bedding, urine odor, and even roach sightings in ice machines and water sources. Specific equipment problems were cited (broken bed, malfunctioning bed remote, inconsistent room inventories). Dining experiences were mixed: several people praised healthy or