Orchard View Post-Acute and Rehabilitation Center

    2035 Stonebrook Pl, Kingsport, TN, 37660
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Improvements overshadowed by safety concerns

    I had a mixed but mostly troubling experience. Under new leadership I saw real improvements - many nurses and CNAs were kind, the facility looked cleaner, and therapy/activities helped some residents thrive. However, care was inconsistent: call buttons were often ignored, meds were missed or given without clear explanation, responses to needs were slow, and I witnessed hygiene and safety issues (soiled bedding, filthy catheter, reports of pests) and poor nutrition/rough handling that harmed residents. Agency staff turnover and a few rude or uncaring nurses created favoritism and lapses in care. I appreciate the progress, but because of the medication, safety, and communication failures I experienced or observed, I would personally look elsewhere if you need reliable medical attention.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.83 · 111 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      4.0
    • Meals

      3.1
    • Amenities

      3.7
    • Value

      2.0

    Pros

    • Caring and compassionate CNAs and nurses praised by many families
    • Strong rehabilitation and therapy program (physical therapy frequently commended)
    • Helpful and attentive admissions/front-desk staff (Angie frequently mentioned)
    • Dedicated individual staff members called out for going above and beyond (e.g., Jane, Rachel)
    • Cleanliness and housekeeping often described as very good
    • Improving quality under new management/leadership turnaround
    • Supportive, family-like culture reported by many relatives
    • Good administrative team and supportive DON noted in several reviews
    • Accessible day-shift nursing and responsive night shift for some families
    • Relatively comfortable, welcoming environment and well-maintained floors
    • Rooms and facility described as newly renovated or updated by some
    • Engaging activities and social programming reported by some residents
    • Meals described as healthy or satisfactory by multiple reviewers
    • Staff teamwork and sense of pride reported in several reviews
    • Helpful social work and business office staff praised
    • Consistent positive experiences for many long-term or repeat residents
    • Good value and progress for some residents on rehab stays
    • Strong infection-free outcomes for some COVID unit patients
    • Good shower and care teams noted by families
    • Overall improvements noted recently with happier staff and patients

    Cons

    • Medication errors and missed / delayed medications
    • Medication given without explanation and unsafe medication practices
    • Poor communication with families about clinical conditions (pneumonia, COVID, changes)
    • Alleged neglect and failure to monitor patients
    • Feeding neglect and inadequate nutrition leading to severe weight loss
    • Reports of not providing necessary equipment (CPAP) or timely medical attention
    • Filthy catheter care and poor hygiene in some clinical care tasks
    • Staff rudeness, hateful attitudes, favoritism and unprofessional behavior
    • Ignored call lights, slow response to patient needs, and long waits for assistance
    • High staff turnover and heavy reliance on agency staff unfamiliar with residents
    • Short staffing/understaffing leading to reduced quality of care
    • Falls, rough handling, injuries, and reports of undisclosed bruises/cuts
    • Allegations of misinformation, dishonesty, and poor discharge communication
    • Infection control concerns including reports of COVID contracted at facility
    • Reports of cockroaches/roaches in ice machines and water source
    • Soiled bedding, urine odor, and inconsistent cleanliness in some cases
    • Eviction and issues with Medicaid coverage reported by at least one family
    • Missing belongings and clothing reported by families
    • Equipment problems (broken beds, bed remote issues, inconsistent room equipment)
    • Inconsistent meal quality (overcooked vegetables, limited variety)
    • Limited activities or entertainment options reported by some
    • Uneven quality between shifts and among individual staff members
    • Serious clinical events reported (premature discharge, benzodiazepine withdrawal, ambulance transfers)
    • Management concerns: some call for firings and state facility should be shut down
    • Mixed reports on cleanliness and housekeeping across different stays/rooms

    Summary review

    Overall sentiment: The reviews for Orchard View Post-Acute and Rehabilitation Center are sharply polarized, with a large number of highly positive accounts describing compassionate care, strong therapy programs, and an improving facility — alongside numerous severe negative reports alleging medical errors, neglect, and serious safety and infection control breaches. Many reviewers describe deeply positive experiences tied to specific staff members, effective rehab outcomes, and recent administrative improvements. At the same time, a sizable portion of reviews describe experiences that families characterize as neglectful or dangerous, including missed medications, feeding neglect, and poor communication about major medical events.

    Care quality and safety: A dominant theme is inconsistency in clinical care and safety. Positive reviews repeatedly highlight strong rehabilitation services, attentive nurses and CNAs, and cases where patients improved and left stronger. However, the negative reports are serious and specific: multiple accounts of medications not being administered or called in, medication miscommunication, benzodiazepine withdrawal necessitating emergency transport, failure to provide CPAP, filthy catheter care, and allegations that pneumonia or other infections were not communicated to families. There are also reports of residents contracting COVID while at Orchard View and concerns about infection control (including allegations of cockroaches near food/water sources). Several reviewers allege that neglect contributed to significant weight loss, deterioration, or death. These are not isolated as minor complaints — they are frequent and severe enough to be a central pattern in the negative set of reviews.

    Staffing, consistency, and culture: Many reviews praise individual staff members by name (Angie in admissions, Jane, Rachel), and several emphasize an overall caring, family-like culture among regular staff. Multiple reviews also explicitly praise the DON, administrator, business office, and social work team. Conversely, reports of staff rudeness, favoritism, lazy or inattentive CNAs, and a 'hateful' nurse attitude appear repeatedly. Many complaints attribute problems to high staff turnover and reliance on agency staff who do not know residents, producing uneven care. Several reviews contrast day-shift kindness with less satisfactory night or agency-staffed shifts. Recent leadership changes are frequently mentioned; some reviews say the facility is improving under new management while others say the decline began after management changes. This indicates a facility in transition with variable outcomes depending on timing and staffing mix.

    Communication and administration: Communication is another recurring theme. Positive comments include kind, helpful discharge interactions and admissions staff that made families feel welcome. Negative comments emphasize poor or dishonest communication: families alleging misinformation about clinical events, delayed or absent notifications about diagnoses (e.g., pneumonia), and overall unreliable updates. A few reviewers reported management problems so severe that they described eviction, loss of Medicaid coverage, missing belongings, or dishonest billing/administrative practices. While some reviewers call out administrative personnel as exemplary, the frequency of complaints about communication and discharge suggests systemic inconsistency.

    Facilities, cleanliness, and environment: Many reviewers call the facility clean, well-maintained, and newly renovated. Housekeeping and good floor maintenance are praised, and several long-term residents report no odors and a comfortable environment. In contrast, other reviewers reported soiled bedding, urine odor, and even roach sightings in ice machines and water sources. Specific equipment problems were cited (broken bed, malfunctioning bed remote, inconsistent room inventories). Dining experiences were mixed: several people praised healthy or

    Location

    Map showing location of Orchard View Post-Acute and Rehabilitation Center

    About Orchard View Post-Acute and Rehabilitation Center

    Orchard View Post-Acute and Rehabilitation Center sits at 2035 E 2035 Stonebrook Pl in Kingsport, Tennessee, and you'll find it offers a wide mix of care options for seniors, including skilled nursing, post-acute care, rehabilitation, assisted living, and memory care services. Medicaid recipients can get services here, and the facility takes long-term care insurance too, so there's a few ways to cover costs if that's needed. Orchard View has 180 certified beds and usually about 71 residents each day, and it caters to both long-term and short-term stays, with hospital-level support available for those who need it the most, and programs that aim to help people recover or live safely with ongoing conditions.

    Folks thinking about moving in can take a tour, try out the facilities, and even join activities during visits so you really get to see what daily life is like before making any decisions, and there's always staff and other residents to meet along the way, which helps answer questions or settle nerves. The team encourages families to speak with senior care advisors and doctors, so everyone understands the differences between independent living, assisted living, and skilled nursing, and there's quite a bit of emphasis on looking over licensing and inspection reports, understanding costs, levels of care, and what each contract might mean for future health needs. They lay out all payment options and contract terms in detail, so you're clear before you enroll.

    Orchard View has amenities such as cable TV, WiFi, washers and dryers, handrails, safety locks, handicap-accessible features, air conditioning in the rooms, guest parking, kitchens, activity rooms, indoor and outdoor common spaces, dining rooms, salons/barbershops, and even a fitness center. Meals are planned and prepared by chefs, and they provide meal services for those who want that kind of support. Laundry and housekeeping are available, with laundry and dry cleaning handled for you. Residents benefit from transportation services, and walking or wheelchair help is on hand.

    When it comes to care, you'll find personal care assistants who help with dressing, grooming, bathing, and toileting, and there's both skilled nurses and CNAs. Orchard View supports dementia and Alzheimer's patients with individualized care planning, specialized activities, and memory care programs to keep routines stable when memory's a concern. They focus on therapy after illness or injury, offering occupational, physical, respiratory, and speech therapy for recovery or to help with daily independence. There's wound care, medication support, high acuity care, podiatry, and specialty services on site, and the staff manages discharge planning and waiting lists too. Activities are both on and off the property and might include social visits, arts and crafts, games, education classes, or wellness programs throughout the week.

    The facility's owned by Plainview Healthcare Partners and is a smoking facility, which some might find important to know. It has a nurse turnover rate of 80%, which is a good bit higher than the Tennessee state average of 49.6%, though daily nurse hours per resident stand at 3.91, which is just a touch higher than the state average. The facility shows a total of 28 documented deficiencies, including issues with informing residents on Medicaid/Medicare coverage, dietary standards, safeguards against abuse, neglect, and exploitation, as well as infection control problems; these are all cited in government inspection records, showing where things have needed to improve. Administrator Rachel Hicks oversees daily operations here. There's a CNA training program for new nursing assistants too. Seniors and their families are encouraged to review all inspection and licensing reports and talk things over with doctors and care advisors before making choices, and because there's many care levels and services here, it's possible to settle in for short-term rehab or a longer stay, depending on what's needed.

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