Overall sentiment across the reviews is largely positive with a clear emphasis on the quality of interpersonal care. Many reviewers consistently praise the staff as friendly, warm, caring, and attentive. Multiple comments single out staff competency particularly around dementia and cognitive decline, noting that the team is knowledgeable and provides complete care, including end-of-life services. The facility's small size (around 18 residents) is repeatedly described as a benefit, creating a family-like, home atmosphere where residents are recognized (Resident of the Month, birthday meals/cake) and staff try to include everyone in activities.
Care quality and staffing are two of the most discussed themes. On the positive side, reviewers report that nurses and aides are compassionate, helpful, and maintain a clean, sanitary environment. Several reviewers explicitly state that residents are treated with love and gratitude, and recommend the facility. The executive director (named in multiple reviews) and certain nurses receive individual praise, which reinforces the perception of strong local leadership. However, there are consistent caveats about staffing levels and clinical coverage: some reviews note minimal staffing, shared LPNs across houses, and that a licensed nurse may not always be on site. These operational realities raise concerns for some families, especially relating to residents who wander or have higher clinical needs.
Facilities and amenities receive mixed but generally favorable comments. Positive remarks highlight large airy rooms, a sunny sunroom, open layouts, and the ability to bring personal belongings to individual apartments. Dining is a notable strength — many reviews call the food “homecooked,” fresh and hot, and say residents gained weight, implying good nutrition and appetites. Outdoor space is described in glowing terms by some reviewers (backyard with gazebo, seating, fountain, and garden), but others mention limited outdoor areas or uneven access to them, so the outdoor environment may feel constrained depending on expectations or which house is assessed.
Activities and social programming are viewed as engaging and inclusive: daytime activities, games, holiday projects like Christmas cards, and recognition events are mentioned multiple times. Staff reportedly try to include everyone, although a few notes point out that residents with more advanced conditions cannot always participate — a realistic limitation for many memory-care settings but important for families to understand.
Billing, management tone, and perceived culture are areas of division among reviewers. Several families appreciate transparent fees and lower cost relative to alternatives. Conversely, a number of strongly worded negative reviews allege pro-rated billing problems (including being charged rent in the days after a resident’s death) and describe the facility as too money-focused. A minority of reviewers call the facility low quality or use words like "dump," and mention staff who seem underpaid or who exhibit a cold or "scary" attitude. These negative accounts create a noticeable polarization: while many residents and families feel warmly cared for, a subset had negative experiences significant enough to affect their overall impression.
In summary, The Courtyards Senior Living presents as a small, community-oriented facility with strong interpersonal care, commendable dementia knowledge among staff, good food, and a homelike atmosphere. Its advantages include personalized attention due to small size, engaging activities, and praised leadership and clinical staff at times. Key concerns to weigh are staffing consistency (including licensed nurse coverage), security for residents who wander, and mixed reports about billing practices and management priorities. Prospective families should tour multiple times, ask specific questions about nurse coverage and security protocols, and request written billing policies to reconcile the generally positive caregiving reputation with the notable operational and administrative concerns raised by some reviewers.
