The reviews for West Hills Health And Rehab present a polarized and inconsistent picture, with a mixture of distinctly positive experiences alongside serious negative reports. On the positive side, multiple reviewers praised the facility’s external appearance—attractive curb appeal, well-kept landscaping, and an overall pleasant exterior. Internally, commenters frequently noted spacious private rooms, large windows (some that open), and nice common areas that contribute to a comfortable physical environment for residents. The facility appears to provide meaningful rehabilitation services for many: several reviews specifically mention skilled rehab and nursing staff, excellent communication, and successful outcomes such as recovery after a fall. Food quality is described as at least adequate and in some cases improved or good, and posted activities plus monthly outings (bingo, sing-alongs, group events) are available and appreciated by residents and families.
Despite those positives, a number of reviews raise significant concerns about care consistency and safety. There are starkly negative accounts including one report of a serious pressure injury (stage 3 bed sores) and other descriptions of poor care that led a family to say the facility is not recommended. Equally troubling are multiple mentions of belongings and deliveries going missing or being lost, and requests or concerns being ignored by staff or management. These reports point to problems with accountability, resident security, and responsiveness to family concerns in some cases.
Staffing and interpersonal dynamics are another area of strong divergence. Several reviewers describe staff as amazing, caring, and family-like, and praise the facility for very good interaction and communication. At the same time, other reviews describe staff as condescending, intermittently unfriendly, or initially pleasant but later irritated; there are repeated comments about high staff turnover and frequent use of agency nurses. This staffing instability appears to affect residents’ ability to form attachments and may contribute to inconsistent care practices—some residents receive attentive, skilled care while others experience lapses or serious neglect.
Facility condition and atmosphere also produce mixed impressions. While curb appeal and certain common areas are attractive, multiple reviewers note that the building is old with dated interior decor and a somewhat sterile, institutional feel in places. There is at least one mention of exterior paint issues. These aesthetic and maintenance concerns do not necessarily impact clinical care, but they do influence overall comfort and perception of the facility.
Activities and dining are generally seen as adequate to positive: activities are posted, monthly outings occur, and social events like bingo and sing-alongs are available. Food quality is described as adequate and in some reports has improved, with several families stating that meals are good. However, these positives do not offset the more serious operational and clinical concerns voiced by other reviewers.
Overall, the dominant pattern across the reviews is variability: some families report excellent rehabilitation, compassionate and skilled staff, good communication, and a comfortable living environment; others report neglect, safety lapses, missing belongings, ignored requests, and staff issues tied to turnover. Given these mixed accounts, prospective residents and families should consider an in-person visit, ask specifically about staff continuity, turnover rates, use of agency nurses, wound care protocols, security for personal items and deliveries, and the facility’s procedures for addressing family concerns and incident reporting. Verifying recent inspection reports and getting direct references from current families could help clarify whether the strengths or the concerning reports are more reflective of current, typical performance.
