West Hills Health and Rehab

    6801 Middlebrook Pike, Knoxville, TN 37919
    • Assisted Living
    • Skilled Nursing

    Excellent care and pleasant facility

    I placed my mother here after a fall and have been very pleased. The curb appeal and landscaping are lovely, private rooms are spacious with large windows, and common areas are nice. Rehab and nursing staff provided excellent, family-like care with great communication; meals are good and activities (monthly outings, bingo, sing-alongs) keep residents engaged.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.38·(8)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.1
    • Meals

      3.5
    • Amenities

      3.6
    • Value

      3.4

    Pros

    • Attractive exterior landscaping and curb appeal
    • Spacious private rooms
    • Large windows with natural light
    • Comfortable common areas
    • All-private-room accommodation
    • Skilled rehabilitation and nursing staff
    • Family-style, personalized care approach
    • Clear and effective family communication in many cases
    • Demonstrated effective post-fall rehabilitation
    • Adequate and reportedly improving meal quality
    • Regularly posted activities and monthly outings
    • Engaging group programs (bingo, sing-alongs)

    Cons

    • High staff turnover and reliance on agency nursing staff
    • Inconsistent staff conduct and communication tone
    • Variable responsiveness to family requests and concerns
    • Gaps in personal-property handling and delivery controls
    • Wound-prevention and clinical-consistency
    • Aging facility with dated interior finishes and maintenance needs
    • Institutional or sterile atmosphere in some common areas

    Summary of reviews

    West Hills Health and Rehab presents a mixed profile: the facility offers physical strengths such as attractive exterior landscaping, private and spacious rooms with large windows, and comfortable common areas. Many families described a positive rehabilitation experience, including effective post-fall therapy and competent nursing/therapy staff. The site’s all-private-room model, posted activities, and regular monthly outings (bingo, sing-alongs and similar social programs) are consistently noted as features that support resident comfort and social engagement. Several reviewers also commented that meal quality is adequate and has improved over time.

    At the same time, there are recurring operational concerns that prospective residents and families should explore. Staffing stability appears to be a significant issue: reviews describe high turnover and use of agency nurses, which can reduce continuity of care and make it harder for residents to form attachments to caregivers. Relatedly, staff conduct and communication tone are described as inconsistent — some families praise clear, family-centered communication while others describe curt or condescending interactions and delayed responsiveness to requests.

    Clinical consistency is another pattern to review closely. While many reviewers praised the clinical staff and rehabilitation outcomes, a small number of accounts raise serious clinical concerns (including a report of a stage-3 pressure injury). These comments suggest variability in adherence to wound-prevention and skin-care practices across shifts or patients. In addition, families reported issues with handling of personal property and deliveries, including lost or missing items; this points to gaps in property-management and inventory controls rather than isolated aesthetic concerns.

    Facility condition and atmosphere are mixed: curb appeal and exterior landscaping are positives, but the building interior is described as older and dated with some maintenance needs (paint and finishes), and parts of the facility were perceived as having an institutional or sterile feel rather than a homelike environment. For management, the overall pattern is uneven — some reviewers highlight excellent, family-like care and good communication, while others cite ignored requests and inconsistent follow-through.

    If you are considering West Hills Health and Rehab, visit in person during a shift change and on different days of the week to observe staffing stability, ask about staffing ratios and use of agency staff, review wound-prevention protocols and incident reporting, and inquire about property-management practices for personal items and deliveries. Also assess dining at mealtime and sit in on an activity to gauge engagement. These targeted questions and observations will help clarify whether the facility’s strengths align with your priorities and whether the operational concerns have been addressed by management.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of West Hills Health and Rehab

    West Hills Health and Rehab is located at 6801 Middlebrook Pike, Knoxville, TN, 37919.

    About West Hills Health and Rehab

    West Hills Health and Rehab is a premier provider of skilled nursing, rehabilitation, and specialized memory care services located in West Knoxville. With a longstanding commitment to excellence, West Hills delivers high-quality and compassionate care tailored to the unique needs of each resident and patient. The facility is well-known for its dedication to supporting individuals who require assistance with daily living activities, as well as those who benefit from occupational, physical, and speech therapy. Services are provided in both inpatient and outpatient settings, offering flexibility and expert attention for optimal recovery and overall health.

    An integral part of West Hills Health and Rehab’s campus includes The Gardens on Lake Brook, a thoughtfully designed hospice care environment offering 14 private rooms. The Gardens create a space where individuals and their families can find comfort and dignity during challenging times. The area features a family lounge, kitchen, dining room, and intentionally designed rooms for reflection, prayer, and gathering, ensuring that both practical needs and emotional support are addressed. Around-the-clock acute symptom management and flexible visitation policies demonstrate the center’s commitment to making this important transition as peaceful and meaningful as possible.

    The professional staff at West Hills Health and Rehab is comprised of trained experts in nursing, therapy, and support services. Occupational therapists use targeted assessments and interventions to help residents regain, develop, or maintain the skills needed for daily living, such as dressing, grooming, and eating. Speech-language pathologists are available to address a wide spectrum of communication, cognitive, and swallowing disorders, while physical therapists assist in restoring strength and mobility. Each therapy service is tailored to address multiple physical and cognitive issues, emphasizing both independence and quality of life.

    West Hills Health and Rehab’s approach to care extends beyond clinical services, focusing on nurturing the whole person. The lifestyle provided at the facility is enriched by the belief that nutrition, emotional support, physical well-being, and meaningful social engagement are all vital to personal satisfaction and health. Residents and patients enjoy a variety of daily activities, including games, crafts, and exercise sessions that are designed to foster interaction among peers and staff. Outdoor areas, comfortable living and dining spaces, and welcoming environments for visitors all add to a sense of belonging and community.

    Nutrition at West Hills Health and Rehab is overseen by a Registered Dietitian who ensures that meal options are both nutritious and appealing. The dining experience is flexible, with in-room ordering available from anytime menus, feeding assistance services, and special treats for occasions. Menus are crafted to provide both familiar favorites and health-conscious choices, reinforcing the center’s belief that nourishing the body also nourishes the soul. Spirituality is also embraced, with multi-denominational services provided on campus several times each week.

    At West Hills Health and Rehab, the personal needs and preferences of patients are always prioritized. The care team believes that having the comforts of home, combined with professional and compassionate support, provides the foundation for emotional well-being and enhanced recovery. Every effort is made to celebrate life’s moments large and small, ensuring that every resident has the opportunity for individualized attention and care.

    People often ask...

    West Hills Health and Rehab offers assisted living and skilled nursing.

    The full address for this community is 6801 Middlebrook Pike, Knoxville, TN 37919.

    No, West Hills Health and Rehab does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of West Hills Health and Rehab. The information above has not been verified or approved by the owner or operator. For exact information, please contact West Hills Health and Rehab directly. There is no cost for this service. We are compensated by the community you select.

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