Cumberland Village

    136 Davis Ln, La Follette, TN 37766
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.12·(146)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.1
    • Meals

      1.6
    • Amenities

      2.8
    • Value

      3.0

    Pros

    • Compassionate nursing and CNA staff
    • Outstanding physical and occupational therapy
    • Supportive social services and admissions teams
    • Engaging activities and social programming
    • Home-like, welcoming atmosphere
    • Dietary accommodation for specialized needs
    • Clean and well-kept public/front areas
    • Responsive issue resolution when concerns are raised
    • Friendly reception and front-desk staff
    • Organized, well-equipped therapy gym
    • Family-focused hospice coordination
    • Positive peer social opportunities for residents

    Cons

    • Inconsistent cleanliness and sanitation across units
    • Gaps in staff responsiveness and availability
    • Inconsistent medication-administration controls and clinical oversight
    • Irregular personal-care and bathing schedules
    • Variable meal quality and inconsistent dietary delivery
    • Weak communication and administrative responsiveness
    • Security and asset-control weaknesses for personal belongings
    • Maintenance and odor concerns in some memory-care/back areas
    • Inconsistent rehabilitation scheduling and session reliability
    • In-room communication infrastructure lacking
    • Noise and roommate-assignment practices that affect privacy and rest
    • Inconsistent staff professionalism and presentation

    Summary of reviews

    Cumberland Village generates strongly mixed feedback. Many families and clinicians praise the facility's therapy programs, social services and the personal warmth of frontline caregivers — factors that contribute to a home-like, social environment for many residents. The therapy department, in particular, is frequently highlighted as effective and well organized, and several reviewers noted meaningful mobility and function gains. Admissions and social-work staff are also described as helpful in coordinating transitions and after-care supports.

    At the same time, reviewers identify persistent operational weaknesses that create variability in the resident experience. Cleanliness and sanitation are inconsistent across the campus: public and front areas are commonly described as well maintained, while some back units — especially portions of the memory-care unit — are characterized by maintenance needs, odor concerns, and uneven housekeeping. Families report irregular personal-care schedules (including bathing and peri-care), which contributes to concerns about hygiene and skin integrity risk for some residents.

    Staffing and clinical oversight are another area of divergence. Numerous comments praise individual nurses and CNAs as compassionate and attentive, but other accounts describe slow call-button responses, limited nurse availability on shifts, cancelled or shortened therapy sessions, and gaps in medication administration controls. A small number of reviewers raised serious clinical-safety concerns (for example, issues related to medication handling and unresolved catheter or wound-care matters); those items suggest opportunities for tighter clinical protocols and auditing.

    Dining and nutrition are likewise inconsistent. The facility demonstrates the capacity to provide dietary accommodations and supplemental nutrition for residents with special needs, and some families appreciate individualized adjustments. However, many reviewers reported uneven meal quality, problems with temperature and preparation, and occasional mismatches between served textures and dietary requirements, which indicates variability in kitchen operations and communication with clinical staff.

    Communication and management responsiveness are recurring themes. Social services and some leaders receive positive mention for problem-solving, yet others describe difficulty reaching administration, delayed callbacks, and unclear family notification around transfers or incidents. Complaints about missing personal items and concerns about asset controls point to gaps in property-management procedures. Additional operational items that may affect family decisions include limited in-room communication infrastructure (no bedside phones in some rooms), parking and staff-use patterns, and noise or roommate-assignment practices that interfere with privacy or rest.

    For families considering Cumberland Village, a targeted tour and specific questions are advisable. Ask to see the memory-care areas and back units, review housekeeping schedules and infection-control/cleanup protocols, request detailed information on staffing ratios and call-response times, inquire about medication administration safeguards and auditing, and confirm procedures for dietary accommodations and personal-asset management. When these operational details are clarified, the facility’s strong therapy services and many compassionate staff members can be weighed against the documented variability in housekeeping, communication, and clinical oversight.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Cumberland Village is located at 136 Davis Ln, La Follette, TN, 37766.

    About Cumberland Village

    Cumberland Village is a senior living community managed by Genesis Healthcare offering several levels of care, so folks can get help with daily needs, skilled nursing, memory care, hospice, and short-term rehab after a hospital stay, and you'll see that they have both private and semi-private rooms that are already furnished, and everything comes with a telephone, full air conditioning, and individual climate control, which helps keep folks comfortable year-round, and there's plenty of community space with lounges, activity rooms, a garden, walking paths, and even a courtyard with scenic views, which makes it pleasant for both relaxing and meeting others. Residents can eat in a dining room or in their own rooms, and the meals are prepared for different dietary needs, and there's housekeeping, laundry-even dry cleaning-which takes a load off, plus, there's a barber and beauty salon right on-site, so folks can get haircuts or grooming when needed. Cumberland Village has secure supervision 24 hours a day, which becomes important for people carrying memory loss or dementia, because they run a specialized memory care program and are even developing a new Memory Support Unit aimed at folks with cognitive impairments, so safety and routine stay at the center of daily life.

    There are services like medication management, wound care, colostomy care, intravenous therapy, and therapies for people with strokes, arthritis, amputation, or spinal injuries, and staff can support daily tasks such as bathing, dressing, and getting from place to place, and residents can also get support from nurse practitioners, registered nurses, attending physicians, podiatry, psychiatric and vision care, and even x-rays on site. For added comfort, there's transportation services, on-site parking, and community activities like pet therapy, veteran partnerships, and planned social or educational events, which keep things lively. They take Medicare, Medicaid, private insurance, and help with discharge planning, case management, and coordination with outside healthcare providers, so there's a whole team organized around each person's health and happiness and the entire staff is committed to resident well-being. The facility is certified for Medicare and Medicaid, so families looking for these payment options will find it covered, and Cumberland Village also offers affordable monthly costs starting at about $4,100, below the regional average, which is a relief for many. There's a 24-hour call system in every room for emergencies, and care covers people who need short-term respite stays along with those needing longer support. Residents can get memory care, skilled nursing, occupational, physical, or speech therapy, psychiatric services, pain management, palliative support, and restorative nursing. Activities, meals, and therapies remain regulated by CMS standards, so folks can rely on a certain level of quality. It's a for-profit facility, housing up to 182 beds, and often has high occupancy, which suggests that many in the community trust its services. Cumberland Village works with home health, hospice, and Medicaid HCBS as needed, and helps support people with Alzheimer's and other mental health concerns, all set in a supervised and calm environment, and there's always a focus on routine health monitoring, medication, and nutritional support, which is especially important as folks age. The nurse staffing level averages 3.06 nurse hours per resident per day, and the organization has a nurse turnover rate of about 22.9%, which offers some reassurance about continuity of care. Recreational programs, pet therapy, beautiful gardens, lounges, activity rooms, and services for help with transfers, dressing, and bathing, round out a community that focuses on practical comfort, safety, and steady engagement for people's changing needs.

    People often ask...

    Cumberland Village offers assisted living, memory care, and skilled nursing.

    There are 10 photos of Cumberland Village on Mirador.

    The full address for this community is 136 Davis Ln, La Follette, TN 37766.

    No, Cumberland Village does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Tennessee, the Department of Health licenses long-term care facilities and publishes board actions and disciplinary records, including consent orders and civil penalties.

    License number0536-00000393
    StatusFacility Closed
    Facility typeHome for the Aged
    License classFacility Closed
    Capacity4 residents
    LicenseeJUANITA HONEYCUTT
    EffectiveOctober 2nd, 1998
    ExpiresJune 30th, 2005

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Cumberland Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cumberland Village directly. There is no cost for this service. We are compensated by the community you select.

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