Cumberland Village

    136 Davis Ln, La Follette, TN 37766
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Compassionate care and outstanding therapy

    I've been very pleased with Cumberland Village. The nurses and CNAs are compassionate and professional, staff are patient and accommodating, and the therapy team is outstanding - my mom made real gains in mobility and memory. Social services and admissions were proactive and helpful, front desk Ms. Janice is wonderful, and the facility is clean and welcoming. Overall a coordinated, caring team I trust and would recommend.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.16·(141)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.1
    • Meals

      1.6
    • Amenities

      2.9
    • Value

      3.0

    Pros

    • Compassionate nursing and CNA care
    • Strong physical and occupational therapy program
    • Supportive social services and admissions coordination
    • Welcoming, home-like atmosphere and social opportunities
    • Attentive front-desk and reception staff
    • Adaptive nutritional support for residents with swallowing and cognitive needs
    • Clean, organized therapy gym and rehab environment
    • Engaging activities and friendly activities staff
    • Coordinated hospice and discharge planning
    • Familiar caregiver continuity in memory-care settings

    Cons

    • Inconsistent cleanliness and sanitation across units
    • Variable staff responsiveness and delayed call-light/phone responses
    • Inconsistent personal-care schedules (bathing and peri-care)
    • Gaps in medication-administration and clinical oversight
    • Irregular meal quality and inconsistent dietary accommodation
    • Weak belongings-management and inventory controls
    • Uneven rehabilitation scheduling and insufficient therapy time for some residents
    • Communication and family-notification gaps
    • Management accessibility and follow-through shortcomings
    • Staffing variability leading to inconsistent resident interactions

    Summary of reviews

    Cumberland Village elicits a mixed but consistent pattern: many families praise the clinical therapy teams, social services, and direct-care staff, while others raise operational concerns that affect daily resident experience. Strengths most commonly cited include a strong physical and occupational therapy program with a well-equipped, organized gym and measurable mobility gains; social-services and admissions teams that assist with transitions and home services; and nursing and CNA caregivers who are described as compassionate and attentive in many cases. Multiple accounts describe a welcoming, home-like atmosphere and active programming that supports social engagement for residents, particularly in memory-care settings where caregiver continuity can be a benefit.

    At the same time, reviews identify recurring operational weaknesses. Cleanliness and sanitation appear inconsistent between areas of the campus: while some common areas and units are described as clean and bright, others are associated with odor concerns, sanitation issues, and pest-control concerns. Personal-care delivery is uneven, with reports of irregular bathing and incontinence-care delays. Staffing variability contributes to delays in responding to call lights and phone requests, and families commonly note difficulty reaching staff or obtaining timely callbacks. There are also patterns suggesting gaps in clinical oversight, including missed medications, issues with catheter care, and cancellations or shortfalls in scheduled therapy sessions for some residents.

    Dining and nutrition are another area of mixed performance. The facility provides adaptive approaches—such as modified textures and supplemental nutrition—for residents with swallowing or cognitive needs, and some families praise attentive dietary adjustments. However, others report inconsistent meal quality, temperature issues, and meals that do not meet specific dietary restrictions. Belongings management and inventory control are additional operational concerns: numerous accounts mention lost personal items, delayed return of clothing, and problems with handling sentimental possessions.

    Management and communication receive varied assessments. Several families commend individual staff members (including front-desk personnel and social-services liaisons) for responsiveness and empathy, and some describe strong coordination of care and proactive discharge planning. Conversely, there are recurring comments about management accessibility, inconsistent follow-through on complaints, and uneven family notification practices—particularly around clinical changes or transfers. Taken together, the pattern suggests a facility with notable clinical and therapeutic strengths but with operational and administrative inconsistencies that can materially affect resident experience. Prospective residents and families should weigh the strong therapy and caregiving reports against the documented weaknesses in cleanliness, staffing consistency, communication, and belongings handling; targeted questions about unit-specific cleanliness, staffing ratios, medication safeguards, and family-notification protocols are advised when considering placement.

    Finally, there are isolated, serious claims related to medication handling and other individual incidents; these should prompt direct inquiry and verification with facility leadership and, if appropriate, regulatory follow-up. Where families emphasize quick resolution and attentive staff, care outcomes are described positively; where operational gaps persist, families describe frustration and unmet expectations. Overall, Cumberland Village offers substantial rehabilitative and social-support strengths, paired with operational variability that prospective families should investigate further during tours and discussions with management.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Cumberland Village

    Cumberland Village is located at 136 Davis Ln, La Follette, TN, 37766.

    About Cumberland Village

    Cumberland Village is a senior living community managed by Genesis Healthcare offering several levels of care, so folks can get help with daily needs, skilled nursing, memory care, hospice, and short-term rehab after a hospital stay, and you'll see that they have both private and semi-private rooms that are already furnished, and everything comes with a telephone, full air conditioning, and individual climate control, which helps keep folks comfortable year-round, and there's plenty of community space with lounges, activity rooms, a garden, walking paths, and even a courtyard with scenic views, which makes it pleasant for both relaxing and meeting others. Residents can eat in a dining room or in their own rooms, and the meals are prepared for different dietary needs, and there's housekeeping, laundry-even dry cleaning-which takes a load off, plus, there's a barber and beauty salon right on-site, so folks can get haircuts or grooming when needed. Cumberland Village has secure supervision 24 hours a day, which becomes important for people carrying memory loss or dementia, because they run a specialized memory care program and are even developing a new Memory Support Unit aimed at folks with cognitive impairments, so safety and routine stay at the center of daily life.

    There are services like medication management, wound care, colostomy care, intravenous therapy, and therapies for people with strokes, arthritis, amputation, or spinal injuries, and staff can support daily tasks such as bathing, dressing, and getting from place to place, and residents can also get support from nurse practitioners, registered nurses, attending physicians, podiatry, psychiatric and vision care, and even x-rays on site. For added comfort, there's transportation services, on-site parking, and community activities like pet therapy, veteran partnerships, and planned social or educational events, which keep things lively. They take Medicare, Medicaid, private insurance, and help with discharge planning, case management, and coordination with outside healthcare providers, so there's a whole team organized around each person's health and happiness and the entire staff is committed to resident well-being. The facility is certified for Medicare and Medicaid, so families looking for these payment options will find it covered, and Cumberland Village also offers affordable monthly costs starting at about $4,100, below the regional average, which is a relief for many. There's a 24-hour call system in every room for emergencies, and care covers people who need short-term respite stays along with those needing longer support. Residents can get memory care, skilled nursing, occupational, physical, or speech therapy, psychiatric services, pain management, palliative support, and restorative nursing. Activities, meals, and therapies remain regulated by CMS standards, so folks can rely on a certain level of quality. It's a for-profit facility, housing up to 182 beds, and often has high occupancy, which suggests that many in the community trust its services. Cumberland Village works with home health, hospice, and Medicaid HCBS as needed, and helps support people with Alzheimer's and other mental health concerns, all set in a supervised and calm environment, and there's always a focus on routine health monitoring, medication, and nutritional support, which is especially important as folks age. The nurse staffing level averages 3.06 nurse hours per resident per day, and the organization has a nurse turnover rate of about 22.9%, which offers some reassurance about continuity of care. Recreational programs, pet therapy, beautiful gardens, lounges, activity rooms, and services for help with transfers, dressing, and bathing, round out a community that focuses on practical comfort, safety, and steady engagement for people's changing needs.

    People often ask...

    Cumberland Village offers assisted living, memory care, and skilled nursing.

    There are 10 photos of Cumberland Village on Mirador.

    The full address for this community is 136 Davis Ln, La Follette, TN 37766.

    No, Cumberland Village does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Tennessee, the Department of Health licenses long-term care facilities and publishes board actions and disciplinary records, including consent orders and civil penalties.

    License number0536-00000393
    StatusFacility Closed
    Facility typeHome for the Aged
    License classFacility Closed
    Capacity4 residents
    LicenseeJUANITA HONEYCUTT
    EffectiveOctober 2nd, 1998
    ExpiresJune 30th, 2005

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Cumberland Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cumberland Village directly. There is no cost for this service. We are compensated by the community you select.

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