The reviews for Horizon Health and Rehab present a deeply mixed and polarized picture. Several reviews describe very serious quality-of-care failures — neglect, delayed medical attention, reports of starvation and weight loss, transfers to hospital, and elevated risk for pneumonia — indicating potentially systemic clinical and safety problems. At the same time, other reviewers emphasize compassionate, family-like staff, strong rehabilitation services, and a positive work environment for employees. These opposing themes suggest inconsistent experiences that vary greatly by time, unit, shift, or specific staff members.
Care quality is the most critical and conflicted theme. Negative accounts accuse the facility of neglect and poor care overall, including delays in medical attention and an apparent scarcity of licensed nursing oversight (reviewers noted that an RN was rarely seen and there were “no real doctors” on site). Consequences described include weight loss, starvation, hospital transfers, and increased pneumonia risk. Those issues imply lapses in clinical monitoring, feeding/meal assistance, and timely escalation of medical concerns. Conversely, some reviews praised the rehabilitation outcomes and specifically called out “great rehab” and effective, caring hands-on caregiving. The juxtaposition of strong rehab results and alleged clinical neglect suggests unevenity in care delivery — therapy departments or particular caregiving teams may perform well while other clinical or nursing functions fall short.
Staff-related comments are another major theme and are themselves split. Many reviewers repeatedly praise the staff as caring, compassionate, and creating a family atmosphere. Multiple comments call staff “amazing,” “wonderful,” and say the place feels like family, and some employees claim it is a great place to work and that they love it. Those statements indicate pockets of committed personnel who positively impact resident experience. However, other reviewers explicitly criticize staff training and competence — describing undertrained LPNs and poorly trained staff — and the apparent lack of visible, accountable clinical leadership (limited RN presence and no regular physicians). This suggests a potential mismatch between staff attitudes/commitment and the level of clinical training or oversight available to them.
Facility, dining, and environment concerns are also present. The building is described as dated and unsafe by some reviewers, which can affect both perceived quality and actual safety. Dining experiences are inconsistent: one reviewer quantified meal acceptability at roughly 50%, implying that food service quality fluctuates and may contribute to incidents of weight loss or poor nutrition when combined with inadequate feeding assistance. Overall, environmental and dining issues appear to compound clinical and staffing challenges rather than being isolated complaints.
Management responsiveness and complaint handling emerge as a notable problem. Several reviews state that complaints are ignored, which heightens risk because families and residents may not see corrective action even after raising serious concerns. This lack of responsiveness can contribute to the observed inconsistency in care and may explain why some negative incidents escalate to hospital transfers rather than being managed in-house.
Taken together, the reviews point to a facility with significant internal variability: strong, compassionate caregivers and effective rehab programs exist alongside troubling reports of clinical neglect, poor training, insufficient nursing oversight, and inconsistent meals and facility conditions. The pattern suggests that experiences may depend heavily on specific staff members, shifts, or units. Families or prospective residents should treat the mixed reviews as a signal to investigate specific operational details before deciding: ask about RN coverage and physician availability, observe mealtimes, inquire about training and turnover, request references from recent families, and verify how complaints are handled. The contrast between very positive staff-related experiences and very serious clinical concerns makes clear that while there are strengths at Horizon Health and Rehab, there are also potentially dangerous weaknesses that warrant careful scrutiny.
