Overall sentiment across the reviews is strongly positive, with a clear and repeated emphasis on the quality of interpersonal care. The dominant theme is that staff — including CNAs, nurses, therapists, and front office personnel — are compassionate, attentive, and willing to go beyond expected duties to comfort residents and support families. Multiple reviewers describe staff treating residents "like family," bringing personal items and comfort (blankets, a love seat), and maintaining close communication with families during transitions and end-of-life care. This pattern appears across long-form family accounts and brief praise from residents and employees, reinforcing a consistent strength in personal caregiving and emotional support.
Therapy and rehabilitation are another frequently highlighted strength. Several reviewers specifically call out an "amazing therapy" team and note positive clinical outcomes, such as recovery enabling a move to assisted living. The facility has invested in renovated therapy spaces (a new gym and Occupational Therapy room), and reviewers describe a patient-first approach and high-quality, team-based rehab services. These positives are echoed by staff comments about pride in their therapeutic work and by family reports of tangible improvements in loved ones' mobility and function.
Facility environment and activities receive many favorable mentions. Reviewers note an updated, home-like dining room, clean and organized hallways, a sunny courtyard with birds and bunnies, and generally pleasant grounds. The community offers plentiful activities and events (concerts, evening activities), contributing to a social, engaging atmosphere for residents. Private rooms and accommodating room features are noted positively by some families. Spiritual values and a sense of home are repeatedly emphasized, and these cultural attributes support the overall impression of a welcoming, community-oriented place.
Leadership and workplace culture are described as increasingly strong, with many reviewers mentioning new leadership (administrator Jamie and Director of Nursing Coleen by name) as visible, engaged, and effective. Staff morale is repeatedly described as high — the facility is frequently called a "great place to work" with cohesive teams, supportive administration, and celebratory staff events (Christmas parties, gifts). Many reviews credit management changes with improving organization, cleanliness, and the facility's look and feel, suggesting active quality improvement and responsiveness to issues.
Despite the many positives, several concerning and negative themes appear and should be noted. Food quality is a mixed area: while some residents and families praise meals (specific mentions of favorites like spaghetti), others state they did not like the food. A small number of reviews cite cleanliness lapses and supply issues in resident rooms — missing hand soap, dirty clothing left on a resident, urine odor, and minimally furnished rooms. There are also reports of missing personal items and occasional rude or judgmental staff interactions. One reviewer recounted an unprofessional CNA exhibiting boundary violations and recommended reassignment; another described taking initiative to maintain cleanliness themselves. These comments suggest variability in staff performance and consistency across shifts.
Most significantly, there is a single but severe allegation in the dataset: one reviewer claims their mother was murdered at the facility and that there was a failure to provide medical records within the legally required 30-day window, alleging noncompliance with Tennessee record laws and warning others to avoid sending loved ones. This is an isolated, grave complaint among many other positive accounts. It should be treated as a serious concern requiring verification through appropriate channels; however, it stands in stark contrast to the broader pattern of praise for safety, attentive care, and engaged leadership reported by many other reviewers.
In summary, the reviews paint a facility where compassionate caregiving, strong rehabilitation services, engaged leadership, and a family-like culture are the prevailing strengths. Renovations, visible management, and an energized staff contribute to positive resident experiences and good outcomes. At the same time, isolated but important weaknesses appear in areas of food preference, occasional cleanliness and supply lapses, inconsistent staff behavior, and one very serious allegation regarding safety and records. The overall pattern suggests an organization that has made noticeable improvements and fosters a caring environment, while still needing to address consistency, accountability, resident-room provisioning, and to investigate any serious complaints through formal channels to ensure safety and regulatory compliance.
