Overall sentiment about Maristone of Providence is mixed but leans positive for many families: a significant proportion of reviews praise the staff, cleanliness, activities, and dining, with multiple accounts describing caring, attentive, and professional teams who provide personalized support, strong communication, and rapid problem resolution. Many families specifically highlight an engaging activities program (often led by a praised activities director), a modern renovated interior, roomy apartment layouts, and on-site conveniences such as hairdressing. Numerous reviewers reported that their loved ones felt safe, well cared for, and active; examples include improved mobility or medical control due to medication administration and rehabilitative care, individualized move-in support, accommodation of pets, and strong end-of-life support. The community also receives repeated compliments for being family-oriented, having a welcoming atmosphere, and being conveniently located near medical services and shopping.
However, there are consistent and serious concerns that temper those positives. Staffing is the most frequently cited issue: reviews mention shortages, especially on night shifts, slow or unresponsive call-button responses, and uneven staffing across shifts. Several reviews describe alarming problems in memory care—instances of neglect, poor supervision, and very short-lived stays due to unacceptable conditions—raising red flags about the safety and reliability of that unit. A number of reviewers reported rude or dismissive staff behavior (eye-rolling, belittling), management problems including turnover or perceived neglect of staff needs, and situations where families felt they had to step in to assist because staff were overworked. There are also isolated but serious medication and safety concerns (pills left unattended, potential elder abuse concerns cited by reviewers) that prospective residents and families should verify.
Facilities and amenities are generally praised, with repeated mentions of a modern, clean interior, comfortable common spaces, and accessible layouts. At the same time, some reviewers noted a decline in cleanliness over time or messy building exteriors/outside areas needing maintenance. Dining receives mixed but mostly positive feedback: many families describe delicious, plentiful meals and commend the dining staff, while other reviewers cite inconsistent meal quality, cold sandwich dinners, and unmet special dietary requests. Cost and value perceptions vary: several reviews felt the price was reasonable or good value, but at least one review flagged the monthly cost as high (~$5,000/month). Some residents appreciate the smaller community size and close-knit feel, whereas others found it too big or not a good fit, especially for quieter individuals who prefer less social environments.
Management and communication are similarly mixed. Many reviewers praise administration for responsiveness, transparency, and strong family communication (including support with paperwork and regular updates). Yet others describe confusing, disorganized policies, poor discharge handling, favoritism, and calls for state intervention in extreme cases. A recurring pattern is variability: the majority of experiences appear positive — kind staff, engaging activities, cleanliness, and good care — but a notable minority report serious shortcomings in care quality, especially in memory care and during certain shifts. This polarization suggests uneven consistency across staff, shifts, and possibly between different units within the community.
For prospective residents and families: reviews indicate Maristone offers many strengths (warm staff, active programming, clean renovated spaces, and supportive services) but also caution that staffing, night coverage, memory care supervision, and some management practices should be carefully evaluated. Recommended questions to ask on a tour include specifics on overnight nursing coverage and staffing ratios by shift, call-button response times, memory-care staffing and supervision protocols, recent state inspection reports, how medication administration is handled and billed, how dietary needs and special meal requests are accommodated, staff turnover rates, and examples of how management addresses complaints. Touring multiple times during different shifts (including at night if possible) and speaking with current families in the unit of interest can help verify whether the positive patterns noted in many reviews are consistent at the times you care about and whether any of the serious concerns reported by a minority have been addressed.
