Heartland

    3025 Fernbrook Ln, Nashville, TN, 37214
    3.8 · 42 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Caring staff but systemic failures

    I had a mixed, emotional experience. I found many genuinely caring, attentive staff-nurses, therapists, activities and administration-who treated residents like family and ran excellent therapy and programs. But inconsistent staffing (virtually no weekends, agency workers), delayed call-button responses, minimal rehab coverage and poor communication led to neglectful moments, medical deterioration and distressing problems (odors/bugs, lost items, billing issues). Because of that inconsistency between great people and serious system failures, I cannot confidently recommend this facility.

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    Amenities

    3.83 · 42 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      3.8
    • Meals

      3.0
    • Amenities

      3.3
    • Value

      1.0

    Location

    Map showing location of Heartland

    About Heartland

    Heartland sits at 3025 Fernbrook Lane in Nashville, TN, offering assisted living, independent living, skilled nursing, and memory care all in one place, and you'll find a big campus with green rolling hills, full landscaping, and single-family homes built with no steps, solid oak cabinets, grip bars in baths, electric garage doors, and emergency call buttons, so things are made safer for older adults who'd rather not fuss with stairs and want a simple setup. The care team includes attentive staff like CNAs, nurses, social workers, administrators, dining staff, activity directors, and receptionists, and people often say the staff are good-hearted, joyful, and willing to help with whatever's needed, whether it's personal care like bathing and dressing, getting meals, medication from a nurse, or simple reminders. Nobody under 55 can live here, and folks have access to meals three times a day in the dining room, weekly laundry, and housekeeping services, which tends to make life easier, especially for those who struggle with meal prep or housework.

    Heartland takes care of people with all sorts of health needs, with a special center for Alzheimer's and dementia, built with safety in mind, like alarmed bracelets to help prevent wandering, and staff who can handle big behavior issues if needed. There's physical therapy, occupational therapy, and speech therapy-each with its own space and tools-so people working on strength after surgery, or need swallowing help, or therapy after a stroke can get what they need, and they even do things like low vision rehab, pain rehab, and LSVT for Parkinson's. Medical care is handled by nurses 24/7, visiting doctors, therapists, dentists, and podiatrists, and they offer care for diabetics that covers insulin shots or sliding scale therapy.

    If you're caring for someone at home and need a day or week off, Heartland provides respite care, plus long-term or post-acute rehab, and hospice care focused on comfort, respect, and dignity. Folks who want to age in place without moving every time they need more care usually find the setup practical since personal care, medication help, wound care, and chronic disease management are all on offer, with therapists and nurses always around and a system set up for people who need lifts to get around or have bowel and bladder incontinence, as long as they still manage it with reminders or on their own.

    The property sits close to bus lines, offers free rides around town, and covers both indoor and outdoor gathering areas-like common rooms, meal halls, and lawns-so there's space for social connections as well as peace and quiet. People can join onsite activities, devotional services, and Facebook or social media groups if they're interested, and they keep a beautician for hair care. They even hold education classes, CNA training, and conferences for professional development, sometimes virtually if there's a need to cancel in person. Heartland runs a healthcare center with 86 beds, handles both short and long rehab stays, and since they've been doing this since 1971 in ten states, you'll see a system built around steady, clear routines.

    Awards for Best Meals and Dining, Best Activities, and Most Friendly sum up what people appreciate, but there's no hype-the focus stays on basics like meals, wheelchair-accessible showers, full tubs, emergency help, regular staff check-ins, and a promise of what they call "Caring in a Better Way Day by Day" under administrator Tyler Tempest. They've got intermediate and skilled nursing, a continuum of care for almost any health and wellness goal, and a lived-in, honest feel that just tries to make things work for every stage of aging, without unnecessary fuss.

    People often ask...

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