Sapphire at Music City

    2733 McCampbell Ave, Nashville, TN, 37214
    3.5 · 22 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Compassionate staff but neglectful care

    I had a mixed, ultimately heartbreaking experience. The caregivers were often amazing - compassionate, hardworking and friendly - and the remodeled rooms, convenient location and Medicaid acceptance were positives. But the place felt overpriced and poor value: chronic understaffing (sometimes no nurses or housekeeping), high turnover of nurses/directors, cutting corners (disruptive renovations, limited activities/outdoor access, water shortages) and chaotic policies. Worst of all, my family experienced neglect - a fall left untreated for days, a fractured hip not taken to the hospital, post-surgery death, unauthorized meds and improper billing with refund/reimbursement denials (we involved an attorney). Management was wildly inconsistent: some staff and the business office were responsive, others rude and unorganized. I cannot recommend this facility except as a last resort - proceed with caution.

    Pricing

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    Amenities

    3.50 · 22 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.8
    • Meals

      2.3
    • Amenities

      2.5
    • Value

      1.6

    Location

    Map showing location of Sapphire at Music City

    About Sapphire at Music City

    Sapphire at Music City sits in Nashville, Tennessee, as a long-term care community with 115 licensed beds and options for assisted living, memory care, nursing homes, independent living, and in-home care, giving seniors and their families several ways to find the right level of support. The staff stays on site, awake and available 24 hours a day, with many team members being former nurses or having experience with senior care, so residents get help with daily needs, health monitoring, medication management, and personal care at any time. Apartments come in different layouts, including semi-private, studio, one-bedroom, and two-bedroom, all smoke-free and pet-friendly, and residents can bring items from home to make their space feel familiar. The facility doesn't accept Medicare for care services unless separately certified and is not CMS certified, which means families will want to check their insurance plans and payment options.

    This community offers hearing aid support, with resources on the best hearing aids, guides for buying over-the-counter aids, reviews for Jabra and MDHearingAid, and also keeps a list of technology, like Jitterbug Phones or senior cell phones, which are set up to make communication easier for older adults. There's also a range of senior-friendly technology services, such as special internet plans, cable options, and affordable cell phone choices, all made with seniors in mind. Safety is taken seriously here, with home security services, ID theft protection, and medication dispensers, along with medical alert systems including guides and reviews for Bay Alarm Medical, Medical Guardian, and ADT Medical Alert.

    Residents get three chef-inspired meals each day, snacks at the bistro, and can join in group or private dining. There's also an ice cream parlor and the game and activity rooms where people play cards, billiards, or Wii games, or just watch movies in the indoor theater. Amenities include a full-service salon, a fitness center, Wi-Fi, cable TV, indoor and outdoor courtyards, a movie theater, and handicap-accessible features throughout. A learning center offers internet access, while a resource center is available to help families and residents with education about legal documents, financial aid, Veterans programs, and dementia or Alzheimer's disease support.

    Sapphire at Music City has specific spaces for memory care residents, including a secure, separated wing staffed at all times with a doctor on call, dementia-specific programming, and support focused on helping each individual stay as independent as possible. Every resident has a personalized plan with coordinated care and attention based on their needs. The community focuses on physical, emotional, and spiritual well-being and supports meaningful activity with a social calendar packed with exercise classes, pet therapy, creative sessions, and regular outings. Staff run scheduled transportation to appointments and outings.

    Daily care services include weekly housekeeping, laundry, linen service, and help with dressing, grooming, or getting to meals. The apartments have a variety of options, and residents can choose companion or private suites, with common areas and outdoor patios meant for reading, relaxing, or socializing. Families can review care thanks to a verified system through SeniorAdvisor.com, and the published star rating is 3.5 ("Very Good") with 14 community reviews available.

    Options for respite care let seniors try out the community for a short-term stay, and on-site therapy services are offered as needed. The staff maintains a caring, respectful approach, making sure residents feel supported, valued, and able to make choices in their daily life. Prices average around $2,500 for the community, with a strong emphasis on transparent support, education, and well-prepared meals for every resident.

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