Overall sentiment across the reviews is mixed but leans positive with several notable and recurring negative concerns. Many reviewers praise the facility for compassionate, hands-on staff, helpful administrators, and a comfortable, non-institutional environment. Specific staff members and leaders (Tonya, Jonathan, Michelle) receive repeated individual praise for being supportive during move-ins, handling logistics and finances, and providing strong leadership. Several families reported smooth transitions to assisted living, good communication, staff availability at all hours, and successful therapy interventions that led to resident improvements.
Care quality emerges as the most polarized theme. A substantial portion of feedback describes excellent, patient, and engaged caregivers who encourage eating, participate in activities with residents, and maintain clean rooms and common spaces. These reviewers highlight a calm, restful atmosphere, an approachable administrative team, and a layout that supports independence (open kitchens, home-like sitting areas, central dining). However, other reviews raise serious concerns: multiple reports of falls (some allegedly unreported), feeding-safety problems, missing personal items including hearing aids, and at least one claim of suspected theft. Several families explicitly describe inconsistent or poor care quality, suggesting variability in staff performance and supervision.
Cleanliness and infection/control concerns appear in conflicting reports. Many reviews celebrate a very clean environment — hardwood floors throughout, no carpet, no urine odor, and well-kept grounds. By contrast, a small but significant subset reports poor cleanliness culminating in a bed bug infestation that forced disposal of clothing and furniture, and other hygiene issues such as residents not being showered or having clothes changed. This split suggests that while the facility is generally kept in good condition for many residents, there have been serious lapses or isolated incidents that warrant careful inquiry by prospective families.
Staffing and management themes are similarly mixed. Several reviewers explicitly note good staff-to-resident ratios, caring nurses, and directors who are proactive and compassionate. Conversely, there are repeated mentions that staff are overworked and underpaid, contributing to turnover, inconsistent care, and frequent management changes. These structural pressures may explain the differences in experiences: some households report top-notch support and continuity, while others encountered unprofessional behavior, alleged harassment by staff, or communication breakdowns — including poor accessibility for deaf residents.
Amenities, dining, and activities are generally positives with some variability. The facility’s layout, activity rooms adjacent to dining, and plentiful programs receive praise for helping residents engage and settle in. Food quality is praised by multiple reviewers (good portions, resident enjoys meals), though a few reviewers found the food lacking. Dementia care availability is noted and some families appreciate that option; yet memory care experiences were also described as difficult in isolated reports.
Price and transparency concerns surface repeatedly: reviewers mention rising fees and increases tied to care level, with at least one complaint about a large price hike. Communication around such changes and about incidents appears inconsistent for some families, and management turnovers have exacerbated those worries for a few reviewers.
In summary, The Courtyards Senior Living appears to deliver very positive experiences for many residents, especially where leadership and staff continuity are strong: kind caregivers, responsive administrators, clean and home-like facilities, active programming, and overall successful transitions to assisted living. However, there are meaningful and serious negative reports — including falls, missing belongings, complaints about hygiene and cleanliness (including a reported bed bug incident), staffing shortages/turnover, and pricing concerns — that create variability in family experiences. Prospective residents and families should weigh the many positive firsthand accounts but also probe directly about staff turnover, incident reporting procedures, pest-control history, infection prevention practices, communication policies for sensory-impaired residents, and exact fee structures when touring and making decisions.
