The reviews present a mixed but consistent picture: many frontline clinical and therapy staff are viewed positively and deliver strong, personalized care, especially in rehabilitation services, while systemic staffing and management issues create significant concerns. Several reviewers praised the professionalism and friendliness of staff across departments. Physical therapy/rehab was repeatedly highlighted as a strength—one therapist, Logan Hays, received specific acclaim—and multiple comments describe very good rehab sessions and positive patient outcomes. Nursing and CNAs are described as doing their best under difficult conditions, and some reviewers explicitly said the facility provided good care overall.
Facility amenities and environment are also seen as positives. Reviewers noted an on-site therapy room and whirlpool, a dining room for residents with food that "looked good," opportunities for resident outings and outdoor activities, and the availability of public Wi‑Fi. Admissions personnel drew praise by name (Holly and Hope), and housekeeping was mentioned as a contributing factor to a generally acceptable environment. These elements together suggest the facility has invested in therapeutic spaces and resident activities that support recovery and quality of life.
However, there are pronounced and recurring concerns about staffing levels and operational management. Multiple reviews state the facility is understaffed, which reviewers link to care delivery problems such as late medication administration and unanswered call lights. While individual nurses and aides are described as doing their best, the staffing shortfalls appear to limit consistent, timely care. Reviewers also raised compensation issues: environmental staff reportedly receive low pay, and one review specifically noted nurses are paid only about $4 more per hour than a starting wage at McDonald’s. These pay concerns are tied by reviewers to morale and retention problems.
Management and corporate-level practices are another significant theme. One review accuses management of tying bonuses to keeping costs low and suggests the company demonstrates a lack of concern for staff wellbeing. This perception, combined with the pay and staffing observations, creates an overarching concern about systemic priorities—where cost containment may be impacting frontline staffing and the reliability of routine care. At least one reviewer concluded with strong language advising others to avoid the facility, indicating a subset of feedback is strongly negative despite positive notes about individual caregivers.
In summary, the dominant pattern is a split between high-quality, compassionate frontline care—especially in therapy and among named staff—and organizational problems around staffing, medication timing, and corporate management decisions that affect pay and resources. Prospective residents and families would likely find strong rehabilitation services and personable staff, but should be aware of recurrent reports of understaffing and operational issues that can affect timeliness of care. The reviews consistently praise specific employees and clinical outcomes while simultaneously signaling that systemic issues may undermine consistent delivery of services across all shifts and departments.
