Overall sentiment across the reviews is mixed but clustered: a large number of reviewers praise the staff and rehabilitation services highly, describing compassionate CNAs, attentive nurses and medical personnel, and standout physical/occupational/speech therapy that helped patients regain function and return home. Many comments emphasize a family-oriented, home-like atmosphere, frequent snacks, coordinated nursing teams, and ancillary staff (kitchen, cleaning, therapy) who go above and beyond — including helping with personal needs, technology (teaching an iPhone), errands, and TennCare paperwork. Several reviewers explicitly call out strong, knowledgeable management and leadership that has improved quality of care and responsiveness, and many recommend the facility for both short-term rehab and long-term care.
Care quality and rehabilitation are the most consistently praised areas: multiple reviewers describe an "A+" therapy staff, focused programs that promote independence, and dedicated therapists and aides who work hands-on with patients. Reported outcomes include effective rehab to prior functional levels and successful discharges home. Families repeatedly note good communication from staff, prompt answers, and staff members who treat residents like family, provide emotional support, and attend to mental well-being in addition to medical needs.
Facilities and amenities receive mostly positive notes but with caveats. Many reviewers describe clean rooms, a pleasant campus with a spacious outdoor patio and attractive scenery, and a home-like environment. Dining is frequently described positively with good, nutritious meals and attentive kitchen staff. At the same time, several reviewers described the facility as not luxurious or "not the cleanest," and a few isolated but serious reports mention pest problems (flea issue) or other hygiene concerns. Thus while many experiences reflect cleanliness and comfort, these accounts are not universal.
Management and staff responsiveness are recurring themes: a significant portion of reviews praise responsive, compassionate leadership and named staff members for diligence and helpfulness. Reviewers credit management for improved care and point to coordinated teams that work well together. Conversely, other reviewers allege inadequate staffing levels and note inconsistent care quality. This divergence suggests variability in resident experiences that may depend on unit, shift, or individual staff assignments.
Safety and serious adverse events are the most concerning and consistent negative theme. Several reviews allege neglect, poor supervision, and safety lapses resulting in falls, neck and head injuries, and in some rare but severe accounts, hospitalization or death. There are also allegations of medication errors or doctor mistakes resulting in severe harm. Reports include UTI mismanagement and challenges in dementia care, with some families describing residents being discharged or removed unexpectedly. These accounts, while fewer than the positive reviews, are serious in nature and point to systemic risk areas: staffing levels, supervision protocols, medication administration, and dementia-focused care.
In summary, the facility appears to provide excellent, compassionate rehabilitation and many families and patients report positive, even life-changing, experiences with therapy teams, nursing staff, and management. The prevailing positive narrative highlights a caring, family-like culture, effective therapies, good communication, and many staff who go beyond standard duties. However, there are notable and serious negative reports that cannot be ignored — including allegations of neglect, safety incidents, medical errors, inconsistent care, and occasional cleanliness/pest issues. Prospective residents and families should weigh the strong positive testimony about therapy and compassionate staff against the serious adverse reports, and consider asking facility leadership about recent safety improvements, staffing ratios, incident reporting, dementia care practices, and state inspection results before making placement decisions.
