Ridgeview Terrace of Life Care

    165 Coffey Ln, Rutledge, TN 37861
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Caring staff, excellent rehab care

    I placed my mom at Ridgeview and have been very pleased - the staff (Nikki and Sonya especially) are friendly, attentive and trustworthy, and they kept me well informed about her days. The facility is very clean and welcoming, and their rehab care helped her recover from pneumonia and fluid retention. Overall a warm, family-like community I'd recommend for rehab or long-term care.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.48·(42)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.5
    • Meals

      1.0
    • Amenities

      3.0
    • Value

      4.5

    Pros

    • compassionate, attentive caregiving staff
    • effective short-term rehabilitation outcomes
    • clean, well-maintained facility
    • welcoming, family-like atmosphere
    • friendly, knowledgeable admissions staff
    • clear communication with families about daily care
    • trustworthy long-term care
    • pleasant visiting experience

    Cons

    • unreliable resident telecommunication and internet access
    • inconsistent staff responsiveness and follow-through
    • limited readiness for higher-acuity or acute-care transfers
    • unequal access to communication resources for non-ambulatory residents
    • inconsistent personal-care dignity practices
    • variable overall care quality across residents
    • operational inconsistency between admissions/administration and clinical operations

    Summary of reviews

    The reviews for Ridgeview Terrace of Life Care present a mixed but distinct pattern. Many families describe positive day-to-day experiences: staff are repeatedly characterized as compassionate, attentive, and family‑oriented, and several accounts highlight strong short‑term rehabilitation outcomes and successful clinical recoveries. The facility itself is frequently described as clean and well maintained, with a welcoming atmosphere and an admissions team that communicates effectively and appears knowledgeable. These strengths make Ridgeview Terrace attractive for families seeking rehabilitation or longer‑term care with a personable staff presence.

    At the same time, a consistent set of operational concerns appears across reviews. The most prominent issue is unreliable resident telecommunication and internet access, with accounts of residents being unable to call or text for extended periods. This problem is especially consequential for non‑ambulatory or bedridden residents who reportedly have less access to communication devices, creating a perception of unequal access to basic communication resources. Relatedly, reviewers described episodes where staff responsiveness and follow‑through were inconsistent, and where the facility’s readiness to manage acute clinical changes or to transfer residents to higher‑level care was questioned. These reports suggest gaps in escalation protocols and in capacity for higher‑acuity needs.

    Other areas of concern involve variability in personal‑care practices and overall care consistency. While many families praised specific staff members by name for respectful, diligent care, there are also individual accounts indicating lapses in dignity during routine care tasks and disagreements about appropriate clinical decisions (for example, decisions around hospital transfers). This produces a polarized experience for families: some report excellent, trust‑building interactions and good outcomes, while others report delays or dissatisfaction with clinical decision making and responsiveness.

    Information about dining and activities is limited in the available summaries; neither consistent strengths nor systematic weaknesses in these areas were clearly described. Facilities-wise, aside from the telecommunication issue, the physical environment is generally praised for cleanliness and a lack of pervasive odors. From a management perspective, admissions and front‑line administrative personnel are often singled out positively, but operational inconsistencies between admissions/administration and clinical operations are suggested by the divergent family experiences.

    For prospective residents and families considering Ridgeview Terrace, useful due diligence would include asking about current internet and phone reliability for residents (and redundancy plans), clarifying transfer and escalation protocols for acute changes in condition, inquiring about how communication access is provided to non‑ambulatory residents, and discussing personal‑care dignity standards and oversight. Also consider requesting recent examples of rehabilitation outcomes and speaking with staff members involved in daily care to assess consistency of responsiveness. Overall, the facility shows clear strengths in staff compassion, rehabilitation capability, and a clean environment, but families should verify operational controls around communication, acute‑care readiness, and consistency of personal‑care practices before making placement decisions.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Ridgeview Terrace of Life Care

    Ridgeview Terrace of Life Care is located at 165 Coffey Ln, Rutledge, TN, 37861.

    About Ridgeview Terrace of Life Care

    Ridgeview Terrace of Life Care sits at 165 Coffey Lane in Rutledge, Tennessee, offering a wide range of care for seniors, and this place has 132 certified beds with an average of about 84 residents per day, and they run as a for-profit corporation under the Life Care Centers of America network, who's managed things there since January 2006, and, well, they've got a three-star rating from the Centers for Medicare & Medicaid Services for the Nursing Home, but an 8.1 out of 10 average makes this the highest rated community in the city, even though the most recent standard inspection was over two years ago and they've had ten deficiencies, including ones connected to administration, freedom from abuse, and safe dialysis care, so there's good and bad to be aware of. The community offers both studio and semi-private or companion rooms, and there's a homelike feeling to the layout, with private bathrooms, flat-screen TVs, and access to well-kept landscaped grounds and courtyards, and they allow pet visitors, which can mean a lot to folks who like animals.

    There's 24-hour skilled nursing, care for people with Alzheimer's or dementia in a secured unit, and both short-term and long-term options, plus a full in-house team of therapists and nurses who make personalized care plans, and if you need therapy, there's physical, speech, and occupational therapy on site, and you can do inpatient or outpatient rehab, including pre-admission programs and community re-entry-not every place has that. They offer memory care in an environment meant to reduce confusion and prevent wandering, and the staff includes a medical director, along with a certified dietitian, with meals prepared by chefs focusing on nutrition, variety, and taste.

    Independent living is available for seniors who want hassle-free living with a bit more freedom, while assisted living provides help with activities of daily living, and if you need more medical care, the skilled nursing services run all day and night, and they'll help with things like wound care, diabetes management, medication, IVs, and even post-surgical support. Home care aides visit to provide companionship and non-medical help, and there are special names for certain care programs and service levels, so things can get quite specific if needed, and residents get plenty of attention with 3.15 nurse staffing hours per person per day, even though the nurse turnover rate is 24.6%, so some staff come and go.

    Amenities are solid, with a beauty salon, barber shop, cable TV, housekeeping, laundry, religious services, nutritious meals, wireless internet, transportation, and bedside call lights-plus security and fire safety systems are active around the clock. There's a daily activity schedule from a full-time certified director, and both resident and family councils meet to share concerns or ideas, so you know folks' voices get heard. The facility stays smoke-free, and they welcome pet visitors under certain rules.

    For business folks or families moving to Knoxville, there's a regional team for economic and business relocation, and Ridgeview even gets involved with area assets, so they've built some strong local ties. Awards for care, activities, and friendliness sit on their shelf, showing at least some in the community feel positive about what's offered. Still, prospective residents should weigh the inspection history, the reported deficiencies, and staff turnover, along with the level of care. Ridgeview Terrace does provide a broad selection of services and features, and its highest-in-city rating shows many people feel the positives outweigh the negatives, especially for those wanting different levels of support and care in one place without having to move again as needs change.

    People often ask...

    Ridgeview Terrace of Life Care offers assisted living, memory care, and skilled nursing.

    There are 11 photos of Ridgeview Terrace of Life Care on Mirador.

    The full address for this community is 165 Coffey Ln, Rutledge, TN 37861.

    No, Ridgeview Terrace of Life Care does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Ridgeview Terrace of Life Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Ridgeview Terrace of Life Care directly. There is no cost for this service. We are compensated by the community you select.

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