Overall sentiment across the reviews is mixed but leans positive with important caveats. Many reviewers emphasize the compassionate, family-like culture among direct care staff: caregivers are repeatedly described as attentive, loving, and willing to go above and beyond. Memory care in particular receives strong, consistent praise — reviewers call the memory care team kind, patient, loving, and highly skilled. Several accounts highlight personalized attention, frequent condition updates to families, and staff who educate and reassure relatives. Multiple reviewers explicitly recommend the facility and single out management and the director of nursing for excellence, and one or more staff members are named as going far beyond expectations.
The facility itself is positively described: clean, beautiful, brand-new, and locally owned in Sevier County. Residents and families report that the environment helps residents adjust well, feel healthier, and find joy. Activities such as bingo and nail painting are noted, and food receives praise from some reviewers — they mention high-quality, delicious meals and a monthly menu, plus the staff arranged meal delivery to rooms during lockdowns. Communication is cited as responsive by many families; some staff are praised for checking in during holidays and making residents feel loved.
However, recurring and significant concerns appear in several reviews and create a pattern that prospective residents and families should probe further. Multiple reviewers report chronic short-staffing and high staff turnover (described as weekly by one reviewer). These staffing issues are linked in some reports to serious lapses in care: examples include a resident found crying on the floor, delayed or missed medication administration, and instances where staff seemed too busy to meet basic needs. A few reviewers explicitly say they considered transferring their loved one because of these issues. Dining impressions are mixed — while some praise the quality, others report small, tasteless portions; this suggests inconsistency in food service or portioning.
There are also specific complaints about communication and professionalism at the front desk, including a rude receptionist, canceled interviews, and concerns about unethical practices that left a strongly negative impression on some reviewers. One reviewer labeled the workplace as toxic and not recommended. Additionally, at least one reviewer mentioned facility lockdowns when staff tested positive for COVID, resulting in no visitors and meals being delivered to rooms — this is factual but could be either a response to public health necessity or a source of distress for families.
In summary, many families report that the staff and management provide compassionate, personalized care in a pleasant, new facility, and memory care receives particularly strong endorsement. At the same time, there are notable and repeated reports of staffing instability, care inconsistency, medication delays, and some front-desk/procedural concerns. These mixed signals point to a facility that can offer excellent, warm care under the right conditions, but that may struggle with reliability and staffing at times. Prospective residents and their families should tour the community, ask direct questions about current staffing levels, staff turnover rates, medication administration protocols, recent incidents and how they were handled, how outbreaks are managed, and follow up with references from current residents’ families before making a decision.
