The reviews for South Place Rehabilitation & Skilled Nursing are highly polarized, with a substantial number of strongly positive accounts describing very effective short‑term rehabilitation, compassionate individual staff, and a welcoming, home‑like environment — and an equally large set of deeply concerning negative accounts describing safety, hygiene and staffing problems. Many families reported excellent therapy outcomes, rapid functional improvements, and successful discharges home after relatively brief stays. Admissions and insurance navigation are repeatedly praised; several reviewers singled out specific staff in admissions and care coordination (Brad Priddy, Rachel, Elizabeth, Brittany) as helpful and efficient. Hospice personnel and some nurses/aides also received warm commendations for kindness and advocacy, and activity programming was credited with improving residents’ days in multiple positive reports.
However, a significant pattern of safety and quality concerns emerges in the negative reviews. Cleanliness issues (urine and feces odor, filthy halls, dirty carpets and shower rooms, soiled commodes) appear repeatedly and are often correlated with allegations of inadequate personal care (residents not showered for days, soaked diapers, red skin from urine exposure). Multiple reviewers reported missed medications, medication delays, and in one instance a medication overdose that resulted in an emergency hospital visit. There are repeated statements that alarms are ignored or not promptly addressed, prolonged device alarms, and delayed ambulance response after falls or acute events. Several comments describe residents being left in soiled sheets or clothing, and one account alleged a death from double pneumonia/sepsis; reviewers also said medical records were not provided and that families had to intervene to obtain care.
Staffing and training concerns are a dominant theme. Many negative reviews state the facility is understaffed — particularly nights, weekends and the memory care unit — with specific ratios alleged (one skilled person for 10–15 memory care residents). Reported consequences include residents ignored, inadequate supervision, heavy sedation/isolation of residents, and inconsistent nursing competency. Conversely, other reviewers praised nurses, aides and therapists as attentive and loving; this suggests pronounced variability across shifts, units and individual caregivers. Several reviews mention unprofessional staff behavior (rudeness, on‑phone distractions, conflict among staff) and a sense that some staff give “bare minimum” care.
Facility maintenance and environment issues are mixed. Some families described the building as clean, warm and well‑kept with a pleasant courtyard; other families described peeling paint, cold rooms due to thermostat/programming issues, mattress problems (3‑inch mattress on a metal cot), and general neglect of environmental upkeep. Security concerns appear in several reports: doors left open, missing personal belongings, items mixed up, and alleged theft. Billing and administrative friction are also reported — including bills after a resident’s death and difficult communication with management. The cost of care (reported around $4,800–$5,000 per month) is cited by dissatisfied reviewers as high relative to the level and consistency of care provided.
Dining and activities drew mixed reactions. Some reviewers enjoyed good food and a lively activities program, while others described tasteless lunches, unpalatable soup, long waits, and trays running out. Activity staff received praise in multiple reviews, but other accounts claimed there were no activities and residents sat immobilized in front of TVs. This again points to variability depending on unit, shift, or resident population.
Overall, the reviews indicate that South Place offers strong clinical rehabilitation services and has individual staff members who are deeply dedicated and effective. At the same time, there are multiple and serious systemic concerns including inconsistent cleanliness, chronic understaffing, medication management lapses, ignored alarms, security and maintenance problems, and administrative/billing issues. The combination of high praise from families who saw good rehab outcomes and troubling safety/neglect allegations from others suggests inconsistent performance across units and shifts. For prospective residents and families this means careful, specific inquiry is warranted: ask about staffing levels on the unit and shift of interest, medication administration and alarm response policies, housekeeping schedules, security of personal belongings, recent inspection records, and which individual therapists/nurses will provide care. The facility would benefit from addressing the documented gaps in staffing, training, medication safety, housekeeping and communication to reduce variability and ensure the positive experiences reported by many are consistent for all residents.
