Overall sentiment across the reviews is strongly positive, with the clearest strengths centered on staff quality, facility condition, amenities, and dining. Reviewers repeatedly praise the staff as personable, conscientious, and caring, citing long-tenured nurses, CNAs, housekeepers, and maintenance personnel. Several reviewers highlight 24-hour nursing, an on-site doctor, comprehensive rehab staff, and hospice coordination as important clinical strengths. Rehab outcomes are frequently noted as successful, and many residents or family members describe being treated like family and express gratitude for competent, timely care.
The physical campus and apartment offerings receive consistent acclaim. Multiple comments describe the community as elegant, immaculately clean, and either new or well-maintained. Apartment-style units with full kitchens, patios, and options such as one-bedroom-plus-den floor plans are mentioned, as are the absence of studio/semi-private apartments in many parts of the community. The site features a broad set of amenities including a full gym, heated outdoor pool, library, card room, chapel, piano-equipped sitting rooms, and spacious communal recreation and dining areas. Many reviewers emphasize ample opportunities to mingle, a busy activity calendar, and weekly housekeeping and move-in assistance that make daily life easier.
Dining is another consistent positive. Multiple reviewers call the food fantastic, praise an able chef, and specifically note that sampled lunch was better than at other communities. While meals are frequently cited as included in pricing, some reviews point out that salon services and laundry may be billed extra. Transportation services, convenient location immediately adjacent to a hospital, and immediate emergency transport are often listed as major advantages, together with shuttle options for shopping and appointments. The community's nonprofit status, good grounds upkeep, and a subsidy fund are also seen as reassuring management/financial characteristics.
However, there are notable concerns and mixed signals that prospective residents should weigh carefully. Cost is a recurring issue: several reviewers state the community is expensive or out of budget and that you get what you pay for, while a smaller number describe it as affordable or cheaper compared with alternatives. Specific insurance acceptance is also a practical limitation cited in multiple reviews; for example, the community does not accept the Scott and White plan. In clinical care, while most comments are positive, there are isolated but significant negative reports: one reviewer reported a bedsore in skilled nursing, and others noted at times no bed availability in the skilled nursing area. There are also at least one or two mentions of therapy staff being rude or inattentive.
Safety and accessibility concerns appear repeatedly. Several reviewers worry about evacuation and fire safety, noting a second floor served by a single elevator and expressing concern about fire drills and how people on scooters or walkers would evacuate. The community's size, while providing many amenities, is also described as a drawback for very frail or very elderly residents who may find it difficult to get around. Congestion in common areas from many residents using scooters or walkers is mentioned. Additionally, a few reviews describe difficulty finding an available staff member to talk to at times, or that staff, while competent and friendly, are not consistently "over the top" in attentiveness.
In summary, Crestview Retirement Community emerges from these reviews as a high-quality, well-appointed nonprofit community with strong clinical services, a caring and experienced staff, excellent dining, and a robust set of amenities and activities. It is especially notable for its proximity to a hospital, on-site medical coverage, and successful rehab services. Prospective residents should, however, investigate a few specific concerns before committing: confirm current skilled nursing capacity and any waitlist policies, verify acceptance of particular insurance plans (such as Scott and White), ask detailed questions about evacuation plans and fire safety for residents with mobility devices, and clarify what services incur extra charges. Overall recommendation from reviewers is strongly favorable, but these practical verifications will help ensure the community matches an individual resident's clinical needs, financial constraints, and mobility considerations.
