The reviews for Autumn Leaves Nursing Home are highly polarized, producing a mix of strong praise and urgent complaints. Many reviewers highlight a modern, attractive facility with private, home-like rooms, pleasant décor, and well-kept grounds. Numerous comments praise friendly, compassionate caregivers, supportive front-desk staff, and an activities program that includes games, music, and holiday events. Several families describe staff who become like family, an attentive rehabilitation team in some cases (notably excellent physical therapy mentioned), a chef/dietary director who can create custom meal plans, and generally plentiful meals. Practical conveniences such as a hands-free entry system and an easy transition process were also noted positively by multiple visitors and families.
Counterbalancing these positive reports are consistent and serious operational complaints. A recurring theme is understaffing and inadequate CNA coverage, which reviewers link to slow call-light responses, delayed implementation of physician orders, and inconsistent care practices. Several reviews describe poor shift-to-shift communication and failures in documentation that result in information not being captured or shared between shifts. Specific incidents cited include unavailable urine collection cups leading to delayed UAs, uncoordinated lab pickups, and family members stepping in to change sheets or assist with hygiene because staff were unavailable or unwilling.
Hygiene and dignity concerns appear frequently and are among the most serious criticisms. Multiple reviewers reported infrequent diaper checks, lack of baths, soiled clothing, and neglect of basic hygiene needs. There are also reports of rough or disrespectful treatment by certain staff members, including aides and some nurses described as arrogant or argumentative. One particularly disturbing account described staff reluctance to use equipment or lifts for a deceased resident and a lack of compassion around end-of-life handling. These reports point to variability in staff behavior and training that can compromise resident dignity and safety.
Facility quality and cleanliness are described in both glowing and condemning terms, suggesting inconsistent standards across units, wings, or shifts. Many visitors called the building beautiful, clean, and inviting, with nice linens and a pleasant, non-hospital atmosphere. Other reviews, however, described rooms as disgusting and staff as untrained, indicating that experience may depend heavily on which staff are on duty or which part of the facility a resident occupies. Similarly, rehab services are praised by some families and described as lacking or absent by others, highlighting inconsistent delivery of clinical programs.
Management and oversight issues are reflected in comments about administrative staff being unhelpful, a director of nursing perceived as unresponsive, and references to below-average health inspection and Medicare ratings. While some reviewers noted that additional caregivers were hired in response to problems, others advised against placing family members at the facility and warned that oversight and quality are not reliably consistent.
In summary, Autumn Leaves elicits strong, split impressions. Positive reviewers emphasize a caring culture, attractive environment, private rooms, robust activities, and good food options, with some high marks for therapy and personalized attention. Negative reviewers report systemic problems tied to staffing, inconsistent clinical care and hygiene, poor communication, and isolated but serious incidents of disrespect and negligence. The overall pattern suggests a facility capable of delivering excellent, home-like care under certain conditions but one whose quality is uneven and dependent on staffing, shift, and specific personnel. Prospective families should weigh both sets of experiences, tour multiple times (including different shifts), ask detailed questions about staffing ratios, hygiene protocols, lab collection procedures, and communication practices, and review recent inspection reports to evaluate current performance and consistency.
