The reviews for Timber Ridge Health & Rehab Center present a highly polarized picture, with some reviewers describing compassionate, attentive care and others reporting serious neglect and poor basic caregiving. Positive comments highlight caring, kind nurses and an excellent Director of Nursing (DON) who reportedly goes out of her way. Several reviewers explicitly recommended the facility for respite or long-term care and described a warm, faith-centered atmosphere. These positive accounts emphasize staff empathy, instances of residents being well cared for, and an overall sense that certain parts of the facility can provide very good care.
In contrast, a sizable portion of the summaries detail troubling deficiencies in basic daily care. Multiple reviewers reported poor hygiene practices including no regular showers, lack of routine personal care, and failure to maintain oral hygiene (no teeth brushing). There are repeated allegations that residents were left in bed for long periods, sometimes without proper meals or attentive feeding assistance. Reported failures to answer call lights and a general sense of staff indifference are recurring themes. One reviewer characterized the experience as the "worst place ever," noting that their mother was left in bed for hours and that caregiving and therapy were ineffective or lacking.
Concerns about management and support services also appear in the reviews. Some reviewers explicitly said the administrator and the director of nurses were uncaring. One report indicated that the social worker was unable to provide needed support or assistance. Therapy services were criticized by multiple reviewers as doing very little or not helping residents to get out of bed. These comments suggest problems not only at the bedside level but also in oversight, responsiveness, and coordination of care.
Taken together, the reviews suggest significant inconsistency in care quality and staff performance. The presence of strongly positive reviews alongside very negative ones points to variability that could be related to shift-to-shift differences, specific units or wings, individual staff members, or changes in management or staffing over time. The most frequently cited negative issues are failures in basic ADLs (activities of daily living) such as bathing and oral care, missed feeding/meal support, delayed or unanswered call lights, and inadequate therapy interventions. The positives consistently single out compassionate nursing staff and an outstanding DON, indicating that there are pockets of good practice within the facility.
For potential residents and families, the pattern from these summaries implies a need for careful, targeted questioning and observation before and during stay: ask about bathing schedules, oral care routines, call light response times, staffing levels per shift, therapy plans and measurable goals, and how complaints or concerns are escalated and handled by administration. Families should also try to identify which units or staff members received the positive feedback and whether respite versus long-term care experiences differ. The mixed nature of the reviews warrants caution—while there are reports of excellent, loving care, there are also multiple, specific allegations of neglect that should not be overlooked.
