Arbor Grace Guest Care Center in Kilgore, Texas, provides skilled nursing, long-term care, rehabilitation therapy, memory care, and respite care for older adults, and people find the newly remodeled private and semi-private rooms clean, spacious, and fresh-smelling, with a huge gym that's well-kept and new rehab rooms set up to help people move from hospital back to home. Staff are known for being caring and helpful, and leadership gets good marks for quality management, while the focus always stays on patient-centered care with plans tailored to each person's needs, including special help for those with Alzheimer's and other memory concerns. The facility serves about 70 residents each day, has 127 certified beds, and runs 24/7; guests often mention the easy sign-in process and how thoroughly the office staff answer questions, and the place even has activities like arts and crafts that foster engagement and opportunities for friendship. The facility is affiliated with Hamilton County Hospital District, operates as a for-profit corporation, and is managed by Mpd Texas Resources Of Kilgore LLC and Denny Gamble since June 2023, with direct owners but no specific owner information listed.
Arbor Grace keeps up a strong reputation for community service and aims to create a home-like atmosphere where residents feel respected and cared for, offering both a nurturing environment and support for those who need help with daily living, though it has experienced a higher nurse turnover rate of 64.6% compared to the state average of 51.8%, and it provides 3.47 nurse hours per resident daily, which sits slightly above the state norm. Residents use both English and, in some cases, other languages when talking with clinic staff, while the ombudsman service is there for confidential and free complaint resolution. The facility has guest care services, comprehensive long-term services, rehab, a credentialing process for providers, and office hours which remain open but without set times posted.
On the other hand, inspection reports show 46 total deficiencies, with a standard inspection from April 2, 2025, highlighting four recent problems, and three of those relate to federal infection control, like not fully preventing or managing infections as required, and there were also citations for lacking proper supervision, accident hazard prevention, and not meeting care requirements for bowel and bladder needs, though these got seriousness scores that mean no actual harm happened but potential for more than minimal harm exists; most of these issues affected few or some residents but didn't result in immediate danger. The facility's areas remain clean, the environment has been updated and fresh, and the community strives to provide safety and support, although currently it isn't accepting new patients. Activities and amenities aim to offer daily comfort and engagement, and the private rehab-to-home rooms reflect a recently renovated look. Residents benefit from services such as dietary support, skilled nursing, memory care, personalized care plans, physical, occupational, and speech therapies, and enjoy frequent organized opportunities to stay active and make friends.
