Overall impression: Reviews for Christian Care Center are highly mixed, with strong and repeated praise for the facility's physical environment, therapy program, and many frontline staff, but significant and sometimes alarming concerns about clinical safety, communication, staffing, and leadership consistency. Many families and residents describe a clean, welcoming, and well-kept center with compassionate caregivers and outstanding rehabilitation services. However, other reviewers report serious medication management issues, poor nursing care on some shifts, and consistent problems with responsiveness and documentation that materially affected patient safety and family trust.
Clinical care and safety: One of the most serious and recurring themes is medication errors and delays. Multiple summaries describe wrong medications or dosages being given, unanswered questions about medication management, and at least one report that IV antibiotics were not administered for nine days. Additional safety-related complaints include delays in test results, staff not answering calls from doctors, inadequate charting, and a perceived lack of medical understanding or concern among some staff. Conversely, several reviewers explicitly praised the nursing care they received—citing compassionate nurses, frequent CNA checks, timely medications, and effective rehab—so clinical quality appears inconsistent and highly dependent on shift, specific staff, and leadership at the time.
Staffing, training, and leadership: Staffing and leadership emerged as central drivers of the variable experiences. Reviews indicate chronic understaffing, low pay, little or no orientation/training for new employees, and high patient loads that leave staff working alone and overwhelmed. These structural issues are tied to reports of long waits for assistance, night staff being described as poor or unprofessional, and isolated incidents such as a nurse sleeping at a desk. Several comments praise a specific DON (Shalese) and suggest the center's quality declined after her departure; this suggests leadership turnover has had a tangible impact on operations. There are also reports of administrative efforts to help (administrator and social worker stepping in), contrasted with complaints that some supervisory staff and the DON are unfriendly or unprofessional.
Communication, transparency, and family experience: Communication with families is another polarized area. Multiple reviewers report poor or inconsistent communication—families not informed about COVID exposure, maddening or inconsistent sign-in/out procedures, and unanswered questions—while other families praise staff for good customer service, manager introductions, and assistance during admission. The inconsistency undermines trust: some families experienced responsive, compassionate coordination, whereas others felt ignored or mistrustful, particularly around clinical issues and privacy concerns.
Facility, cleanliness, and atmosphere: Nearly all reviews agree the physical plant is a major strength. The center is repeatedly described as very clean, well-maintained, bright, and welcoming, with no offensive smells and an attractive lobby. Security and visitor checkpoints are highlighted positively by many, though a subset found the sign-in process maddening or inconsistent. The activity program, birthday celebrations, and a caring activity director receive frequent positive mentions and contribute to a family-like, home-like atmosphere for many residents.
Therapy, dining, and daily life: The therapy/rehab department receives consistent high marks—some reviewers call it the best around, with measurable improvements in patient mobility. Dining opinions are mixed but generally positive (“liked most of the food” was noted). Daily assistance, escorts to rooms, and staff greeting visitors are often cited as positives, reinforcing the sense that many frontline employees take pride in resident comfort and engagement.
Operational and ethical concerns: Beyond clinical errors, there are operational and ethical worries: an allegation of a potential conflict of interest related to pharmacy ownership, HR practices described as overbearing and biased against rehiring, privacy/safety warnings, and reported refusal to perform basic personal care (e.g., showers). These items, together with documentation lapses and unanswered clinical calls, raise systemic concerns that go beyond isolated staff performance issues.
Employment and staffing perspective: From an employee viewpoint, reviews cite low pay, lack of orientation, poor training, and excessive workloads. That background helps explain the variability in care quality: inadequate onboarding and chronic understaffing increase the risk of errors and inconsistent service. Positive staff comments suggest some employees are dedicated and compassionate despite these conditions.
Patterns and recommendations: The overall pattern is variability—excellent therapy outcomes, clean and welcoming facilities, and many caring staff vs. substantive, safety-critical problems around medication management, night-shift reliability, training, and leadership consistency. For prospective residents and families: the center appears well suited for patients who primarily need rehabilitation and benefit from a clean, activity-rich environment, provided they are comfortable monitoring clinical care and advocating for medication safety. For residents with complex medical needs or those unable to advocate for themselves, the reported medication errors and communication lapses are significant red flags. For management: priorities should be stabilizing leadership (DON), strengthening medication safety protocols, improving handoffs and night-shift supervision, increasing staff training and orientation, addressing staffing levels and pay to reduce burnout, and improving transparent family communication (especially around infections and care incidents).
Bottom line: Christian Care Center has many real strengths—clean, secure, attractive facilities; a highly regarded therapy team; and many warm, attentive caregivers. However, the presence of multiple reports of medication mistakes, documentation failures, staffing shortages, and inconsistent leadership means experiences can range from outstanding to seriously problematic. Families should weigh the facility's environmental and rehabilitative strengths against the documented safety and communication concerns, and actively engage with leadership about medication management, staffing, and transparency before and during residency.
