Overall sentiment across these review summaries is highly mixed, with a pronounced split between strong praise from some families/residents and serious, sometimes alarming complaints from others. Positive comments frequently highlight individual staff members who are compassionate, responsive, and attentive—particularly in end-of-life or Hospice situations—along with a generally clean, well-maintained physical facility and a secure locked unit that some reviewers consider a very good fit. Several reviewers specifically called Edgewood Manor the best place in the local area and gave five-star praise, and there are mentions of recent staff turnover and improvement efforts that have created a more optimistic tone for some families.
However, the negative feedback is substantive and recurrent across multiple reviews, and it centers on care quality, basic hygiene, clinical management, and communication. Multiple reviewers allege failures of basic caregiving tasks: residents left in hospital gowns and diapers for prolonged periods, soaked or soiled incontinence supplies, infrequent bathing, and lost personal belongings. There are also serious clinical concerns documented in the summaries: promised therapy to restore mobility was not delivered, insulin was allegedly not administered leading to extremely high blood sugar (reported as 480), occurrences of pneumonia, and other medication/assistance failures (no wheelchair assistance reported). These accounts suggest inconsistent or inadequate clinical oversight for some residents.
Staff and communication present a mixed picture. Several reviews praise individual caregivers as friendly, compassionate, and prompt in notifying families after events such as falls; they also note cooperative interactions with Hospice and good end-of-life care. Conversely, other reviews describe unapproachable staff at the front desk, staff who do not greet residents, unresponsiveness to phone calls or concerns, and administration that fails to communicate for months. There are also alarming procedural/rights issues raised: at least one reviewer alleges being held against their will with police involvement and claims that nursing leadership refused to relieve staff, suggesting potential problems with resident autonomy or administrative decision-making in at least one situation.
Facility and environment-related comments are likewise split but lean positive on physical condition. Several reviewers specifically describe the building as very clean and well-maintained despite being older. The locked unit is seen as a positive for some families seeking security. On the negative side, reviewers report that the dining experience is lacking—meals described as unappealing or substandard—and that there are limited activities or engagement options, causing residents to keep to themselves. These social and recreational shortcomings compound concerns about emotional well-being and quality of life for some residents.
A consistent theme is variability—experiences range from 'best place' and 'very good staff' to 'mostly terrible' with plans to leave. Some reviews indicate that conditions are improving with new staff and a positive outlook, while others report long-standing problems, including long gaps in contact (one reviewer reported seven months without communication). Administrative responsiveness is a recurring problem: missing return calls, poor coordination at pickup, late doctor appointments, and lost belongings were each mentioned. Taken together, these issues point to inconsistent operational practices and uneven staff training or staffing levels.
In summary, Edgewood Manor appears to offer a clean, secure environment with pockets of very compassionate, responsive caregiving—particularly noted in hospice contexts—but also shows multiple troubling reports of neglect, poor clinical management, and ineffective communication. The most serious and recurring negatives concern incontinence care, hygiene, medication administration, lost personal items, and at least one report alleging unlawful confinement/police involvement. Prospective residents and families should weigh these polarized experiences carefully, probe for current staffing levels, medication management protocols, incontinence and bathing policies, therapy program availability, and recent changes in administration or staff training before making a placement decision. The reviews indicate potential for good care under some staff, but also a non-trivial risk of neglect or poor clinical oversight in other cases.
