Overall sentiment in the reviews for Greenview Nursing and Rehab is highly mixed and polarized, with many reviewers describing exemplary, compassionate direct care from CNAs, nurses, and therapists, while many others describe severe operational, cleanliness, and management failures. Multiple reviewers praise individual caregivers, therapy staff, and some managers—highlighting strong rehab outcomes, attentive head nurses, collaborative care planning, and staff who remembered names and formed meaningful bonds with residents. Several accounts describe residents improving under care, successful physical therapy/occupational therapy programs, a comforting activities director, and holiday/meal events that felt home-like. Some reviewers explicitly called the facility spotless and welcoming, and a number of families expressed deep gratitude for life‑saving or markedly improved outcomes after placement.
Contrasting sharply with those positive reports are frequent and serious complaints about basic facility operations and resident safety. Numerous reviews allege poor cleanliness, pest infestations (roaches, flies, bugs), and unacceptable laundry practices (washing clothes in sinks and hanging items to dry in rooms). Several reviewers reported that the building and equipment are older and in need of remodeling or repair, and others explicitly described the facility as filthy and disgusting. Food safety and infection-control concerns were raised, including reports of sick kitchen staff handling food. These kinds of reports create heightened risk perceptions and are echoed by complaints about medication mismanagement—meds being distributed slowly or not at all—which is among the most serious clinical concerns cited.
Staff behavior and culture emerge as another major theme of conflict. Many reviewers praise compassionate CNAs, dedicated nurses, and helpful therapy teams. However, an equally large set of reviews describe rude or indifferent staff, front-office cliques, inaccessible or defensive administrators, and supervisor favoritism. Specific allegations include harassment of residents, bullying, racial slurs or discriminatory behavior, and even suggestions that managers wanted to remove particular residents. Reports of staff theft, missing or discarded personal items (even belongings discarded after death), and billing/accounting problems (unresponsive account managers, check-cashing delays, loss of benefits) contribute to a narrative of unreliable administrative oversight. This contrast points to substantial inconsistency in staff performance and managerial responsiveness: some families experienced respectful, communicative leadership and excellent caregiving, while others encountered rudeness, unresponsiveness, and management that seemed more defensive than corrective.
Care delivery and safety concerns are amplified by frequent reports of understaffing and slow response times. Reviewers describe long waits for assistance, idle staff on certain shifts, or difficulty getting help when needed. Several reviewers linked understaffing and training gaps to dehumanizing treatment and poor dementia care, with residents appearing sad or depressed and family members reporting that their loved ones were healthier after being moved elsewhere. The combination of understaffing, inadequate training, and inconsistent supervision also underpins allegations of medication errors, theft, and poor infection control—all of which are high-priority risks in a long-term care environment.
Dining and activities elicit similarly mixed feedback: some residents enjoyed plentiful activities, comforting touches from the activities director, occasional very good meals and holiday dinners, while others complained of cold meals, inconsistent food quality, and staff inattentiveness during dining service. Therapy and rehab are among the most consistently praised services; multiple reviews note successful rehab outcomes, attentive therapists, and notable clinical improvements tied to PT and OT programming.
In summary, Greenview Nursing and Rehab appears to deliver excellent person-level care in many instances—especially from hands-on caregivers and therapy staff—but suffers from systemic inconsistencies that create serious concerns for many families. Recurring issues include cleanliness and pest control, laundry and housekeeping practices, medication management, possible theft and mishandling of possessions, understaffing, and uneven management/administration. The coexistence of high praise for individual staff and harsh criticism of facility operations and leadership suggests variable performance across shifts, units, or teams. Prospective residents and families should weigh the strong endorsements for caregiving and therapy against the repeated reports of safety, hygiene, and administrative problems, and should seek direct, up-to-date evidence of cleanliness, medication policies, staffing levels, and management responsiveness before placement.
