Overall sentiment across the reviews for Jeffrey Place Healthcare Center is mixed but leans positive with important and recurring concerns. Many families and residents praise the caregiving staff, therapists, and activity team, citing compassionate, attentive nurses and CNAs who respond to needs, provide thorough communication, and create a warm, family-like atmosphere. Physical and occupational therapy are frequently singled out as "phenomenal" or "amazing," with reports of noticeable progress. Hospice support and coordination are noted as strengths when end-of-life care was needed. Multiple reviews mention individualized attention and staff who "go the extra mile," and specific employees (Tammy / Mrs. Carter, Nora, Amber, Eric, April, Jessica) are repeatedly named for outstanding contributions. The presence of a dog and robust volunteer involvement are also cited as quality-of-life enhancers.
Activities and social programming are a major positive theme for many reviewers. The activity director (often named Tammy or Mrs. Carter) receives high praise for planning art, parties, volunteer engagement, and daily programming that keep residents entertained and engaged. Many reviews describe frequent activities, events like birthday parties, and arts programming that contribute to residents' happiness and social interaction. Meals and snacks are frequently described as delicious with good availability throughout the day, contributing to residents' satisfaction.
Despite these strengths, a notable minority of reviews report serious problems that cannot be overlooked. Several families reported neglectful incidents, unsanitary conditions (including reports of feces in toilets), and inadequate hygiene. These accounts were serious enough in some cases that families moved residents to other communities. Safety concerns recur in multiple reports: cigarette litter and smoking near residents, potential heat exposure outdoors, and an overall perception by some that the environment was unsafe or uncaring. There are also multiple accounts of inconsistent staffing and management behavior — while some families describe the DON as "sweet" and the management as communicative, others describe the DON and management as dismissive, rude, or dishonest.
Communication and visitation practices present a split picture. Many reviews praise thorough communication and the facility’s responsiveness, including 24/7 family involvement. Conversely, some families describe poor communication, failure to notify them when a resident became ill, visitation restrictions, being turned away, and even threats of police involvement during visitation disputes. These contrasting reports suggest inconsistency in how policies are applied or in how different staff members handle difficult situations.
The overall pattern suggests variability across time, shifts, or units within the facility. Numerous reviewers strongly recommend Jeffrey Place — particularly for therapy, activities, and many frontline caregivers — while others strongly advise against sending a loved one there, citing neglect, unsanitary conditions, or poor management decisions. Practical takeaways for families: the facility has many high-performing staff and programs that significantly improve residents’ quality of life, but there are documented instances of inconsistent care, safety and cleanliness lapses, and problematic communication or management actions. Prospective families should visit multiple times, meet the activity and therapy teams, ask about recent incidents and staffing, observe cleanliness and smoking policies, and maintain ongoing involvement so issues can be identified and addressed quickly. If any signs of neglect or unsafe conditions appear, several reviewers advise monitoring closely and being prepared to move the resident to another community.
