Overall sentiment across the reviews for Highland Glen is overwhelmingly positive, with the strongest and most consistent praise aimed at the staff, the facility’s cleanliness and appearance, the dining program, and the activities calendar. Reviewers repeatedly describe caregivers, nurses, MedTechs and administrators as kind, compassionate, patient and genuinely invested in residents’ wellbeing. Multiple reviewers named individual staff who made a significant positive impression (including but not limited to Todd, Kobi, Taylor, Becca/Rebecca, John, Lisa, Ingrid and others), and several comments highlighted long‑tenured leadership in nursing and culinary services as an advantage that supports continuity of care.
Care quality and memory care are frequent strengths in the reviews. Many families reported successful transitions into memory care, noting professional, patient and loving staff who helped residents adjust quickly. Reviewers described the memory care wing as large, clean, attractively decorated and smelling fresh. A number of reviewers explicitly said their loved ones improved emotionally or medically after moving to Highland Glen and that the staff kept families well informed. In‑house therapy, competent nursing practices, proactive administrative support and individualized attention were often cited as contributors to residents’ improved quality of life. That said, there are some isolated reports of care delays or an unresponsive head nurse; while these appear to be exceptions, they are notable because they contrast with the otherwise high level of praise for clinical staff.
Staff and culture emerge as the defining asset of Highland Glen. Beyond clinical competence, reviewers emphasize a family‑like atmosphere, respectful teamwork, top‑down leadership involvement, and staff who learn residents’ names and preferences. Activity staff receive repeated commendations for creative programming (sing‑alongs, soda making, scenic drives, Hope of America school visits, bingo, arts, exercise classes and holiday events) and for keeping residents socially and emotionally engaged — even during pandemic restrictions when the community implemented masking, distancing, plexiglass dividers and safe visiting alternatives. The activities program is described as meaningful and uplifting, with several reviewers crediting specific activity directors for markedly improving life quality for residents.
The physical facility and amenities receive consistently high marks. Highland Glen is described as new, upscale, elegant and home‑like with high ceilings, fireplaces, cozy seating areas, landscaped outdoor spaces, water features and a putting green. Apartment sizes are generally viewed as comfortable; reviewers mentioned spacious rooms and large bathrooms with bench seating, while a minority noted some studio rooms may feel small. Dining is a standout feature for many: reviewers praise a chef and kitchen crew who prepare fresh, appealing meals, soups and salads from scratch, accommodate dietary needs, and know residents’ preferences. Multiple reviewers singled out specific dining experiences (cookies, special dinners, Mother’s Day brunch) as highlights.
Communication, administration and pandemic response are mostly positive but mixed in places. Many families praised hands‑on management, clear pricing information during tours, and administrators who go above and beyond—helping with move‑ins, coordinating care and maintaining open communication. Pandemic safety measures were described as proactive and effective; several reviewers noted zero positive COVID cases in the community and described staff efforts to maintain safe contact with families. However, a subset of reviews raised concerns about communication around medical records and a specific instance of staff being unfriendly during resident activities. These issues seem intermittent rather than systemic but are important areas for continued attention.
Areas for improvement highlighted across reviews are limited but consistent enough to warrant mention. Staffing shortages at times (being short‑handed) were reported to affect hourly checkups and the availability of certain staff; some reviewers suggested improved staffing levels or an activities director replacement during shortfalls. A few families reported one or a small number of staff with negative attitudes or underperformance amidst otherwise strong teams. Practical concerns include a cramped entry/front area and parking limitations, the campus being on a busy main road (less secluded than other options), and relatively higher pricing compared with some alternatives; one reviewer also noted costly ambulance fees and suggested Highland Glen vet or arrange more cost‑effective transport options.
In summary, Highland Glen is characterized by exceptional staff quality, a clean and beautiful environment, rich activity programming, strong dining offerings, and effective clinical supports — especially in memory care. The prevailing impression is one of a small, family‑oriented community that prioritizes dignity, personalization and resident engagement. Most criticisms are specific, comparatively rare, and relate to occasional staffing shortfalls, isolated communication or attitude issues, costs, and some site‑specific logistics (parking, busy road). For families prioritizing compassionate, consistent caregiving, robust activities, and high‑quality dining in an attractive, well‑managed setting, the reviews indicate Highland Glen is a highly recommended choice, while prospective residents should ask about current staffing levels, transportation options, and specific room sizes during tours to address the less frequent concerns raised.
