Central Utah Veterans Home

    1551 N Main St, Payson, UT, 84651
    4.9 · 71 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    5.0

    Caring, professional staff and home-like

    I'm a family member of a long-term resident and couldn't be happier. The staff are caring, professional and veteran-focused; nursing and therapies are top-notch, admissions were straightforward, and the team kept our family informed every step of the way. The facility feels like home-exceptionally clean, safe, with private rooms, great food and engaging activities-I'm very grateful and highly recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.92 · 71 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      4.7
    • Amenities

      4.6
    • Value

      4.9

    Pros

    • Respectful, compassionate staff
    • Highly qualified nurses and CNAs
    • Personalized care plans
    • Exceptional medical care and therapies
    • In-house physical and occupational therapy
    • Private rooms with private bathrooms
    • Spacious rooms and apartments
    • Clean, well-maintained facility
    • Home-like, pod-based layout with central living/kitchen areas
    • Multiple dining rooms and separate wings
    • Good food and thoughtful meal planning
    • Wide variety of activities and excursions
    • Strong activities/recreation program and director
    • Family communication and reduced family stress
    • Fast, straightforward admissions and VA support
    • Welcoming, veteran-focused community and culture
    • Strong staff–family relationships and inclusive awareness
    • Well-funded programs and adequate resources
    • Inviting common areas and warm greeting on entry
    • Housekeeping and nutrition noted as above-and-beyond
    • Supportive social work and admissions assistance
    • Appropriate for both long-term and post-acute care
    • Highly recommended by multiple reviewers
    • Professional and personable administrative/front-line staff
    • Fresh, pleasant-smelling environment

    Cons

    • No consistent negative themes reported in reviews
    • Reviews show little critical feedback, suggesting possible selection bias
    • Limited reviewer information about cost, wait times, or availability

    Summary review

    Overall sentiment: Reviews for Central Utah Veterans Home are overwhelmingly positive, with consistent praise across nearly every dimension of the resident experience. Reviewers repeatedly describe an environment that feels home-like and respectful, and they emphasize high satisfaction with clinical care, daily living supports, activities, and facility upkeep. Many reviewers explicitly recommend the facility for both long-term residency and post-acute/rehab needs, and the facility is frequently described as a five-star or best-in-region option for veterans.

    Care quality and clinical services: A dominant theme is strong clinical care delivered by well-qualified nurses, CNAs, and therapists. Reviewers mention excellent medication management, individualized rehabilitation programs, and in-house physical therapy and occupational therapy services. Several comments singled out personalized rehab and care plans that respond to residents’ individual needs, with reviewers reporting measurable health improvements and attentive medical oversight. The combination of skilled nursing and tailored therapy makes the home suitable for both long-term care and post-acute recovery.

    Staff, culture, and family communication: Staff behavior is one of the most praised elements. Reviews consistently describe staff as warm, compassionate, respectful, and attentive, often going "above and beyond." Families report being kept informed and feeling supported; admissions assistance and social work support are described as straightforward and helpful, reducing family stress. The veteran-focused culture — including honoring veterans and fostering strong relationships between staff, veterans, and families — is repeatedly highlighted, contributing to a sense of community and dignity for residents.

    Facilities and accommodations: The facility’s physical environment receives frequent commendation. Reviewers note exceptionally clean, well-maintained spaces with a fresh smell, spacious private rooms and private bathrooms, and inviting common areas. The home-like, pod-based layout with central living and kitchen areas and multiple dining rooms/separate wings is described as comforting and conducive to social interaction. Many reviewers described the grounds and interior as beautiful and welcoming, with maintenance and housekeeping rated highly.

    Dining and nutrition: Food and meal planning are consistently praised. Reviewers mention good food, thoughtful meal planning staff, and pleasant dining experiences in multiple dining rooms. Nutrition services are singled out in a few reviews as part of the facility’s above-and-beyond approach, complementing the clinical and recreational offerings.

    Activities, recreation, and social programming: The activity program is another strong point. Several reviewers singled out an exceptional activities director and a wide variety of daily programs and excursions. Recreation, social engagement, and meaningful activities for veterans are described as robust, contributing to residents being "more active and healthier" and fostering a family-like atmosphere. Reviewers attribute improved quality of life to the combination of activities, therapies, and social opportunities.

    Management, admissions, and overall operations: Administrative and front-line management are portrayed as professional, helpful, and efficient. Admissions are described as fast and straightforward, with positive interactions with admissions staff and social workers. Multiple reviewers referenced VA coordination and support, which aided in placement and reduced family burden. Comments about well-funded programs and adequate staffing levels reinforce the perception of strong organizational support.

    Patterns, limitations, and caveats: The reviews are heavily weighted toward positive experiences — nearly unanimous praise for staff, care, and facilities. Because the summaries contain very little critical feedback, there is limited information about potential downsides such as cost, wait times, availability, or how the facility handles complaints or challenging incidents. That lack of negative commentary could reflect uniformly good performance, but it could also indicate selection bias in the set of reviews. Prospective residents and families should still ask directly about pricing, insurance/VA eligibility, waitlists, staffing ratios at specific times, and examples of how the home handles grievances or emergency events to fill those informational gaps.

    Bottom line: Central Utah Veterans Home comes across in these reviews as a clean, well-maintained, veteran-centered facility with high clinical standards, compassionate and skilled staff, robust activities and therapy programs, and strong family communication. Reviewers repeatedly emphasize private, spacious accommodations, excellent meals, and an environment that honors and cares for veterans. While reviewers offer few criticisms, families should follow up on practical logistics (cost, availability, specific policies) when evaluating placement decisions.

    Location

    Map showing location of Central Utah Veterans Home

    About Central Utah Veterans Home

    Central Utah Veterans Home has been in Payson, Utah since 2013 and sits out on 1551 North Main Street where veterans and their families can find skilled nursing care. The facility has 108 nursing beds and keeps daily life comfortable with private rooms, quiet country views, and floor plans designed for each resident's needs. Only veterans, their spouses, and Gold Star Parents can live here, though veterans get the most help with care costs, especially if they have a 70% or higher service-connected disability, which covers the full cost, while those with less than 70% or without SCD get about $120 a day in help.

    Staff here understand veterans' needs and use special names and programs just for them, drawing on experience with military culture. Services and features focus on well-being, including pain management, COPD care, post-stroke help, wound care, memory care, and long-term support. The rehab unit works with each person through physical, occupational, and speech therapy, and staff are ready for short-term rehab or long-term care depending on what's needed. Veterans get coordinated and personalized treatment plans, with special attention to diabetes management, medication handling, enteral nutrition, and IV needs, plus orthopedic and complex care when needed.

    Daily life includes regular social, cultural, and recreational activities, so there's always something going on for folks to join. The dining program is known for good food, making meal times a positive and comfortable experience. The staff offer compassion and respect, helping each resident with dignity and supporting both body and mind.

    Every service, from short-term respite stays to memory and rehab care, stays focused on veterans' unique situations. Central Utah Veterans Home belongs to the National Association of State Veterans Homes and operates under Avalon Health Care. The facility keeps strict standards and trains staff to deliver care with love and professionalism in a supportive environment meant to help veterans heal and thrive in their later years.

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