Overall sentiment across the reviews of Mt. Olympus Rehabilitation Center is highly mixed, with a strong split between abundant praise for frontline clinical and therapy staff and serious systemic or management-related concerns. Many reviewers emphasize that individual caregivers — nurses, CNAs, therapists, housekeepers, kitchen and activities staff — were compassionate, went above and beyond, and created a family-like atmosphere that supported recovery and dignified end-of-life care. The therapy department in particular receives consistently high marks: multiple reviewers single out physical and occupational therapists by name (for example, Jerry, Lyndsi, Diana, Moe) and describe a phenomenal rehabilitation gym, skilled and encouraging therapists, and tangible functional improvements. Activities and social services are also frequently commended for providing engaging programming and close attention to residents’ social needs.
Despite those positives, a recurrent theme is operational instability and inconsistency. Numerous reviewers report chronic understaffing, reliance on temporary or contract personnel, and poor continuity of caregivers; these staffing problems are tied to long call-light response times, scheduling uncertainty, and lapses in basic care. Medication management emerges as a critical concern in multiple reviews — including delayed or missed medications, mishandling, and at least one allegation of refusal to administer hospice medications — raising clinical safety flags. Several families reported that illnesses worsened or that transfers back to the hospital were needed, and communication gaps with outside physicians (including VA providers) were noted.
Facility upkeep and housekeeping produce polarized feedback. Many reviewers praise specific housekeepers and state the building is clean and well maintained, while others report serious cleanliness failures: soiled linens, full garbage and laundry hampers, cockroaches, bad odors, and rooms not being cleaned or residents not being bathed or groomed. Related issues include theft or missing personal items and laundry, repeated reports of administration failing to resolve or adequately investigate these incidents, and problems with possessions not returned. These reports of theft and poor accountability, coupled with billing complaints (overcharging, confusing itemized charges), contribute to distrust of management.
Dining and kitchen services are another area of mixed feedback. Several people compliment the kitchen staff for accommodating special diets and offering well-balanced meals and snacks, while others describe food as undercooked, inedible or not served properly. Noise and overcrowding are called out in some reviews, and the physical plant (aging building, misleading online photos of rooms or dining areas, heating problems that were sometimes later corrected) leaves some residents and families feeling misled about the facility’s appearance and amenities.
Staff behavior and professionalism vary widely by individual and shift. Many reviews celebrate kind, attentive nurses and CNAs who treat residents with dignity and form strong bonds; others describe rude, dismissive, or even demeaning behavior from certain nurses, admissions staff, or non-clinical personnel. Some reports allege serious mistreatment including neglectful responses in emergencies, scolding by transport drivers, or controlling behavior. Reviewers also note weekend and after-hours management gaps, and some families say that administrative or HR staff were slow or ineffective in addressing complaints.
Patterns that stand out: (1) therapy and many frontline caregivers are a major strength and reason families recommend Mt. Olympus for short-term rehabilitation; (2) systemic problems—staffing shortages, inconsistent nursing behavior, medication and clinical safety concerns, and administrative unresponsiveness—are the primary drivers of negative experiences; (3) experiences appear to vary by unit, shift, and individual staff members, producing very different outcomes for different families. For prospective residents or families, the reviews suggest asking specific questions before placement: staffing ratios for the anticipated unit and shift, medication administration policies (especially for hospice), theft/laundry tracking and accountability procedures, how dietary needs are handled, and which therapists will provide care. Visitors should also inquire about weekend/after-hours management and read the facility’s policy on personal belongings and billing practices.
In summary, Mt. Olympus Rehabilitation Center has a sizable contingent of dedicated, skilled, and compassionate frontline staff and an excellent therapy program that delivers meaningful rehabilitative outcomes for many patients. However, recurring and serious concerns about staffing levels, medication handling, cleanliness in some areas, theft/misplaced possessions, and inconsistent administrative responsiveness create risk and variability in resident experience. The facility can provide outstanding care under the right staffing and supervisory conditions, but prospective residents and families should perform focused due diligence, document questions and expectations, and monitor care closely, especially during transitions, weekends, and night shifts.
