Overall sentiment across the reviews is broadly positive, with consistent praise for staff, community atmosphere, facility upkeep, and the breadth of amenities and activities. Many reviewers highlight the warm, caring nature of employees, from frontline dining and housekeeping to administrative and maintenance teams. Staff are frequently described as professional, attentive, and personally engaged with residents; multiple comments note that employees know residents by name, assist generously with transitions, and go out of their way to help families. The community is often described as friendly and family-like, with long-term residents forming meaningful social connections. Reviews repeatedly praise the facilitys cleanliness, attractive grounds, bright common areas, and convenient location near local landmarks such as the Jordan River Temple.
Care quality and staffing are prominent strengths in most accounts. Many reviewers report excellent day-to-day care, responsive maintenance, weekly housekeeping, and useful on-site services including a doctor, salon, and haircutting. Transportation to medical appointments and scheduled outings is consistently mentioned as reliable and valuable. The facility offers a wide range of on-site amenities — libraries, a community theater, fitness and craft rooms, courtyards, and walking paths — and newly remodeled areas that reviewers find inviting. Activities are a clear strong point: exercise classes, Wii bowling, bingo, movie nights, frequent entertainers, field trips, and regular social programming are commonly cited and contribute to residentss sense of engagement and well-being.
However, serious and recurring criticisms center on dining, staffing levels, and some operational and safety concerns. Dining feedback is polarized: some reviews rave about superb food and variety, while many others describe the meals as underseasoned, overseasoned, overcooked, or cafeteria-style with slow service and long waits. Multiple reviewers express frustration that food — once a selling point for some — has deteriorated or is inconsistently prepared. Understaffing and high turnover, attributed in places to low wages, are frequently raised as contributing factors to slow service in dining and other areas. These staffing issues also relate to broader concerns about value for money, as several reviewers note yearly rent increases and additional charges (for example, for faster internet), while perceiving unresolved service problems.
Infrastructure and safety-related complaints appear less often but are noteworthy. A handful of reviewers reported bedbugs and a gas smell near the kitchen, and there is at least one severe allegation of a delayed emergency response where a resident could not be located for an extended period after activating a help button. Such reports stand in contrast to the many positive safety and care comments, but they are significant and suggest prospective residents and families should ask directly about safety protocols, pest control measures, and emergency response procedures during tours. Other physical-plant issues include small or dated room sizes, mobility-challenging ridges in showers and kitchens, occasional TV reception problems, and ongoing painting or remodeling disruptions.
Technology and billing issues show up repeatedly: Wi-Fi is described as slow or unreliable by several reviewers, with some facilities charging extra for faster service; this has been a recurring complaint tied to perceptions of misplaced spending priorities (for example, investing in furniture or decor rather than food quality or internet infrastructure). A few reviewers also mentioned upsell pressure for assisted living services or other add-ons, and some voiced concerns about front-desk friendliness or inconsistent management responsiveness.
In summary, Legacy Retirement Residence appears to be a desirable option for many seniors seeking an active, social, and well-maintained community with caring staff, abundant activities, convenient transportation, and numerous amenities. The emotional and social benefits, along with attentive staff and clean facilities, are the most commonly cited strengths. At the same time, there are recurring operational pain points worth attention: inconsistent dining quality and service, understaffing and turnover, internet and TV reliability, and isolated but serious safety or pest concerns. These mixed patterns mean that experiences can vary considerably by unit, staff shift, and management responsiveness. Prospective residents and families should prioritize an in-person tour, ask about current dining menus and kitchen staffing, verify internet speeds and TV reception in specific apartments, inquire about recent pest-control records and emergency-response protocols, and get clear cost breakdowns (including fees and rent-increase policies) before deciding. Those who value strong social programming, helpful staff, and attractive common spaces will likely find Legacy an excellent fit, while those for whom dining consistency, rapid emergency response, and top-tier internet are nonnegotiable should request targeted assurances and documentation during their evaluation.
