Overall sentiment in the reviews is mixed but centers around a facility with many strong resident-facing strengths that are being undermined by staffing and management problems. Multiple reviewers praise the personal touch of the team: staff are frequently described as warm, attentive, and caring, and several accounts highlight personalized care and a welcoming front desk. The facility itself is consistently called beautiful, cozy, charming, and well maintained; reviewers point to a clean environment and an intimate community of around 46 apartments that supports a small-home feel. Many families and residents explicitly state they would recommend The Avenues Courtyard and report happiness with the move.
Care quality is portrayed in two contrasting lights. On the positive side, reviewers mention comfortable care experiences where staff were helpful, residents felt cared-for, and services were comprehensive and included in the base cost (with no extra charge for a higher care level). However, a substantial and repeating concern is that staff are overworked, short-staffed, and underpaid, which reviewers tie to lapses in care and sloppy operations. This pattern produces inconsistent experiences: some residents enjoy attentive, personalized care, while others report inadequate attention and unhealthy living conditions. There is also a note that the facility may have declined from a previously excellent standard, suggesting a trend rather than isolated incidents.
Staffing and management are prominent themes. Activity staff receive especially positive mentions — activities are described as engaging, frequent, varied, and imaginative, and the activity director is 'adored.' Kitchen and serving staff are also praised for delicious, well-balanced food and friendliness. In contrast, management behavior and internal culture raise red flags: reviewers report a hostile work environment, staff feeling unappreciated, and at least one instance of the owner berating staff and upsetting residents. These reports of negative management behavior create concern about sustainability of the positive aspects and suggest risks to staff morale and resident wellbeing.
Facilities and accommodations get mostly favorable comments about cleanliness and atmosphere, but there are specific, consistent caveats. Some reviewers describe a Medicaid room as dark and somber and say tour impressions varied despite generally well-meaning tour staff. The small size is appreciated for intimacy but also flagged as a limitation: the community reportedly lacks continuous care and on-site rehabilitation options, which is important for prospective residents who may need higher-level or short-term rehab services. Apartment preferences vary — a studio apartment was acceptable to some but disliked by others.
Dining and activities emerge as clear strengths that consistently please residents: meals are repeatedly described as good, balanced, and well served, and programming is lively and well-staffed. These programmatic elements support resident satisfaction and social engagement. The location in Salt Lake is noted as convenient by visitors and family members.
In summary, reviews paint The Avenues Courtyard as a small, attractive, and activity-rich community with many staff who are caring and attentive. The major and recurring concerns focus on staffing levels, compensation and morale, and management behavior, which have led to reports of inconsistent care and occasional distress among residents and staff. Prospective residents and families should weigh the facility's strengths in environment, dining, and programming against the reported operational risks: ask about current staffing levels and turnover, observe interactions during a visit (including the Medicaid room if applicable), and confirm whether higher-level care or rehabilitation services will be available if needed. These steps will help determine whether the current balance of high-touch services and operational concerns aligns with the prospective resident's needs and priorities.
