Overall sentiment: Reviews of Legacy Village Rehabilitation of Taylorsville are strongly polarized but trend heavily positive around rehabilitation quality and staff compassion. A very large proportion of reviewers praise the therapy department repeatedly—both inpatient and outpatient services—and credit specific therapists (Matt, Tim, Jana, Lucy and many others) with significant functional improvements such as better gait, increased knee range of motion, shoulder recovery, improved strength, and renewed confidence in walking. Many patients describe therapy sessions as effective, personalized, and even enjoyable; therapists are frequently described as knowledgeable about anatomy/mechanics, supportive, and willing to go the extra mile. Multiple reviewers explicitly label the facility as their top choice for physical rehab and offer high recommendations based on therapy outcomes alone.
Care and staff: Beyond therapy, most reviewers report compassionate, respectful nursing staff and CNAs who provide attentive hands-on care. Office staff, housekeeping, and ancillary personnel are also often described as professional and courteous. There are consistent mentions of team camaraderie and a warm, welcoming atmosphere—staff remembering names and offering personalized attention. Some social work and case management receives praise (for responsiveness and advocacy), and several reviewers highlight specific staff as exemplary. That said, the reviews also contain recurring caveats about variability in staff competence and professionalism: some reviewers report inexperienced or unprofessional nurses, slow responses during night shifts, or trainees who seemed ill-prepared. Understaffing and long wait times are raised repeatedly, suggesting that positive interactions can coexist with capacity strain that affects service consistency.
Facilities and amenities: The physical plant receives strong positive remarks. Many reviewers praise the facility as brand-new or beautifully maintained, with roomy private suites, en-suite showers, refrigerators in rooms, pleasant common areas, and a chapel. Housekeeping and cleanliness are repeatedly commended. The kitchen is often described as excellent, with varied and delicious meals by several accounts, and activities/transportation offerings (including church access) are seen as strengths. However, dining receives mixed feedback overall: while some reviewers loved the food and called the kitchen incredible, others found optional-menu items unpalatable, complained specifically about fish dishes or overly saucy meals, and described occasional instances where patients went hungry because acceptable alternatives weren’t provided.
Safety, management, and communication concerns: Despite the many positive reports, reviewers raised some serious concerns that potential residents and families should weigh carefully. Multiple reviews describe troubling lapses in safety, including at least one account of a resident being fed while lying down that allegedly led to aspiration pneumonia and hospitalization. Several reviews mention unsafe or poorly communicated discharge planning—discharges perceived as rushed or conducted without adequate home supports or full assessment, and poor communication with powers of attorney. Some families report defensive staff and management responses to complaints, a lack of accountability when incidents occur, and instances where administration apparently ignored patient rights. Promised monitoring devices or equipment were occasionally not delivered. These issues are less frequent than praise for therapy, but they are severe and recur enough to be a meaningful pattern in the overall dataset.
Operational and logistical issues: Reviewers note multiple operational snags: non-functioning room phones, doorways that may not accommodate walkers, parking/visitor incidents handled defensively by staff, and inconsistent medication administration timing (including delays in providing pain medication). Staffing constraints are cited as causing slower response times and reduced visibility during COVID quarantines; some reviewers attribute variability in day-to-day experience to staffing mix and trainee presence. Another consistent theme is coverage and cost: Legacy Village reportedly accepts Medicare but not Medicaid, and Medicare-covered rehab days are limited (commonly cited 21 days), making long-term or memory care financially inaccessible to some families.
Patterns and takeaways: The dominant positive theme is outstanding rehabilitation—therapists and therapy outcomes receive near-universal acclaim. The facility’s physical environment, cleanliness, and many staff interactions are also strong positives. On the negative side, there are recurring concerns about food consistency, staffing levels and training, equipment/logistics, and—most seriously—occasional lapses in safety, discharge planning, and communication that have led to severe consequences in at least one reported case. Reviews suggest variability across time and staff: many people have excellent experiences focused on therapy, while a minority describe negligent care or administrative defensiveness that materially harmed a patient’s health or family trust.
For prospective patients and families: If rehabilitation outcomes are your top priority, Legacy Village’s therapy program appears to be among the facility’s most consistent strengths. However, prospective residents and families should explicitly confirm several operational and safety details up front: how discharge planning and communication with POA are handled, staffing ratios (especially at night), medication administration protocols, current menu options and alternatives for dietary restrictions, whether promised monitoring equipment will be provided, and financial/coverage limitations (Medicaid acceptance and Medicare day limits). Also consider visiting to check room phone functionality, doorway widths for mobility devices, and to meet nursing and management staff to gauge responsiveness and accountability. Balancing the facility’s strong rehabilitation track record against occasional but serious safety and communication failures will help families make an informed decision.
