Overall sentiment in the reviews is mixed but leans positive in areas of food, staff, and personal care, with recurring concerns around consistency of services, accessibility, and changes in ownership/identity. Multiple reviewers praise the dining experience—specifically naming Cook Alice—and note a good variety of meals. Staff are repeatedly described as outstanding, caring, and communicative, with specific mentions that families are kept informed about resident progress and that residents receive good or even amazing care (one reviewer references "Memere"). The facility is often described as small, comfortable, homey, and clean, and several reviewers say it provides good value for loved ones. Ascutney Medical is named positively by at least one reviewer, suggesting a strong local healthcare connection or reputation.
However, there is notable variability in other important service areas. Activities and resident engagement are a clear mixed bag: some reviewers report fun and helpful activities and that activities are offered, while others explicitly state there are no activities on-site or off-site and that residents need help getting involved. This contrast suggests inconsistency over time, between units, or dependent on staffing and management. Transportation also appears inconsistent across reviews: some state transportation to shopping and doctors is provided, while others report there is no van or transportation available. These contradictions point toward fluctuating service levels or recent operational changes.
Accessibility and facility layout are specific, actionable concerns raised by multiple reviewers. The third floor involves too many stairs for some residents, and there is at least one reported problem with walker accessibility at a doorway. Those mobility-related issues could materially affect residents who use walkers or have limited mobility and should be confirmed in a tour or by asking the facility about accommodations (elevators, ramps, door modifications).
Several comments indicate change or instability: reviewers mention new ownership and that the site is "no longer a restaurant, now a group home." While some see positive continuity in care, at least one review is strongly negative—using terms like "fake front," "lack of care," and "scary." That outlier indicates there may be significant differences in individual experiences or that changes in management/operations have unsettled some families. Cleanliness and a home-like atmosphere are called out positively elsewhere, reinforcing the idea that experiences vary rather than everyone perceiving uniformly poor conditions.
Taken together, the dominant strengths are the food/dining, attentive staff, small/homey environment, and generally good personal care. The dominant concerns are inconsistency—especially around activities and transportation—mobility/accessibility barriers, and the effects of new ownership or rebranding on services and expectations. For prospective residents or family members, the reviews suggest verifying current management, asking for a recent activities calendar, confirming transportation availability and mobility accommodations, and touring the specific unit (including upper floors) to evaluate stairs and door accessibility. Also consider speaking with current families about recent changes so you can weigh the positive reports of staff and dining against the inconsistent operational comments and the single severe complaint.
