Overall sentiment in the reviews is mixed but leans positive regarding frontline caregiving, with notable and recurrent concerns about management, safety, and financial trust. Many reviewers emphasize the quality and compassion of the staff: caregivers, nurses, and support personnel are repeatedly described as kind, respectful, and treating residents like family. Multiple comments highlight quick, proactive communication and regular updates to families, and several reviewers explicitly state high-quality care and strong appreciation for staff effort. The facility's small size, cleanliness, and proximity to a hospital are also frequently cited positives, as is the food. There are explicit references to historically "wonderful staff" and at least one testimonial that a family member "loved it," with some reviewers stating they experienced no bad issues while their relative was there.
Care quality and staff interaction are the most consistent strengths. Descriptors such as "compassionate," "caring," and "treated like family" recur across reviews, indicating that direct care interactions are perceived as warm and attentive. The presence of both nurses and support staff being praised suggests competence across caregiving roles. Proactive communication and quick updates are a distinct operational strength that families appreciated, which helps build confidence in day-to-day care and medical coordination. The facility's COVID safety practices were also noted positively, which may reflect attentiveness to infection control during the pandemic period referenced in the reviews.
Facilities and amenities are described in mostly favorable terms: the building is clean, small (which some families prefer for personalized attention), and conveniently located across from a hospital — a logistical advantage for medical appointments and emergencies. Dining receives favorable brief mentions ("liked food"), though there is limited detailed commentary on activities, programming, or recreational offerings in the provided summaries. The lack of negative notes about physical upkeep beyond cleanliness suggests the environment itself is acceptable to most reviewers.
However, there are significant and concerning negative themes that appear in multiple summaries and cannot be overlooked. Several reviewers allege staff favoritism and overworking of personnel; these issues can affect consistency of care and staff morale. More serious are claims related to financial misconduct — phrases like "money pocketing" and "fraud" — and statements about distrust and lying. While the summaries do not provide detailed evidence or specifics behind those allegations, their presence across reviews introduces a material trust issue for prospective residents and families. There is also at least one explicit safety concern: smoking near residents, which raises both immediate safety and regulatory questions.
Taken together, the pattern is one of strong, compassionate frontline caregiving and generally good facility conditions, contrasted with managerial and trust-related red flags. Positive experiences focus on individual caregivers and daily operations (communication, kindness, cleanliness, location), while negative experiences are centered on organizational behavior, oversight, and safety practices. For someone evaluating The Manor, Inc., these reviews suggest that the direct care culture is a primary strength but that due diligence regarding management practices, financial transparency, staff workload, and enforcement of safety protocols (for example, smoking policies) would be prudent. The presence of serious allegations (fraud, money pocketing) in reviewer summaries should prompt prospective residents and families to request documentation, licensure records, and clear answers from management before making a placement decision.







