Dignified end-of-life and individualized care efforts
Staff willingness to personalize resident rooms
Cons
Inconsistent staffing levels and frequent staff shortages
High executive and nursing leadership turnover
Reliance on agency/temporary personnel
Limited and inconsistent nursing/clinical oversight
Weak medication-administration controls
Infection-control lapses and limited isolation capability
Incontinence-care delays and inconsistent ADL assistance
Variable dining quality and limited menu variety
Supply-provision and ancillary billing inconsistencies
Gaps in fall-prevention and transfer-safety practices
Inconsistent family communication about clinical changes
Uneven continuity of activity staffing and programming
Summary of reviews
Carrington Cottage Memory Care elicits a strongly polarized set of impressions. Many families and visitors describe a modern, well-kept facility with spacious private and semi-private rooms, en-suite bathrooms, and comfortable common areas. Reviewers frequently praise individual caregivers and activity staff for compassion, individualized attention, and creative programming; themed events, social activities and off-site outings are repeatedly highlighted as strengths. Several accounts also note useful resident–family connectivity (video chat/Facebook) and examples of dignified end-of-life attention.
At the same time, a recurring cluster of operational concerns appears across reviews. Staffing is described as inconsistent: families note frequent shortages, heavy use of agency personnel, and variable nurse presence. Those workforce issues are linked to gaps in clinical oversight, delayed assistance with activities of daily living (including incontinence-care delays), inconsistent bathing/toileting schedules, missed or incorrect medication administration, and concerns about fall-prevention and transfer safety. Infection-control practices and the facility's isolation capability were also raised as specific clinical-safety risks.
Dining and supplies present mixed impressions. Some reviewers find the meals appealing and the dining experience satisfactory; others describe limited menu variety and times when families brought supplemental food. There are also a number of accounts describing inconsistencies in ancillary supplies and billing—examples include supplies that were paid for but not delivered—indicating process gaps in supply management and charge reconciliation.
Programming and communal life appear to be a strong asset when activity staffing is present and stable. The activities director receives consistent praise for engagement and variety. However, continuity of programming can be uneven when that role or other direct-care positions experience turnover. Facilities-wise, the community is generally described as contemporary, clean and welcoming; some reviewers did note limited on-site outdoor amenities (concrete patio with limited shade, minimal garden space) and occasional sanitation or odor concerns in communal areas.
Management presents a mixed picture: individual executive directors and local leaders receive praise for responsiveness and community presence, while broader patterns of high leadership turnover and perceived corporate disengagement are recurring themes. Taken together, the pattern suggests a facility with strong physical assets and potential for high-quality person-centered programming, but with operational instability in staffing, clinical oversight, infection control, and ancillary processes that can materially affect resident experience. Prospective families should evaluate current staffing models, nurse coverage, medication and infection-control protocols, activity staffing continuity, and supply/ billing procedures during their tour and follow-up conversations.
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Location
Carrington Cottage Memory Care is located at 270 Commons Pkwy, Daleville, VA, 24083.
About Carrington Cottage Memory Care
Carrington Cottage Memory Care sits near Carvins Cove Recreation Area, easy to reach and peaceful, with four Colonial-style neighborhoods that each have less than twelve people living together, and each neighborhood has private or semi-private suites with beautiful views of the Blue Ridge Mountains, which is nice because everyone gets a bit of privacy while still feeling like part of a small family group, and the whole thing is built for seniors with Alzheimer's or other memory concerns, so there are secure entryways, emergency call bells in every room, and a steady staff who really get to know residents' needs and routines. Every day, the kitchen staff serves three nutritious family-style meals, and there's always help with dressing, bathing, dining, and taking medicine, because it's hard to handle those things alone sometimes, and there's a nurse on-site all day and night, which helps keep everyone calm. The schedule includes group events and things to do like art, music, bingo, and pet visits, with a full-time Activities Director planning things through their Life Enrichment Program, so there's time for fun or creative or spiritual activities, and even a "Country Music Park" with a walking path, plus gardens and patios if anyone wants a quiet moment outside. Staff here receive special training for memory care and work closely with families on personalized care plans, checking in on everything from health and medicine to social life, transportation, planning, and long-term arrangements, so the care changes as needs change, and the environment feels homey and safe thanks to familiar faces and steady support. Residents can stop by the internet café or the snack bar, hang out in the lounge, pop into common rooms, and enjoy the easy mountain views. Carrington Cottage Memory Care offers all-inclusive rates, which cover everything from meals and care to housekeeping, laundry, maintenance, and round-the-clock staff. It's a quiet, friendly place attached to the Carrington Places group, and it links into larger resource networks like VirginiaNavigator, SeniorNavigator, disAbilityNavigator, VeteransNavigator, and the Lindsay Institute to help with information about legal help, financial planning, caregiving, transportation, benefits-pretty much any practical support that's needed. The community has a big resource library with more than 26,000 programs and services, and has sections for veterans, seniors, caregivers, and people with disabilities, with curated guides, books, videos, and links, so residents and their families can discover answers and local events easily if they ever need help, whether it's with employment, health, housing, or social engagement.
People often ask...
Carrington Cottage Memory Care offers assisted living and memory care.
There are 14 photos of Carrington Cottage Memory Care on Mirador.
The full address for this community is 270 Commons Pkwy, Daleville, VA 24083.
No, Carrington Cottage Memory Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Virginia, the Department of Social Services licenses assisted living facilities and publishes the results of its routine and complaint inspections.
Identified multiple deficiencies including inadequate supervision of residents, missing pre-admission physical exams, improper reviews for secure unit placement, missing ISP signatures, and incomplete staff orientation documentation.
22VAC40-73-(6)-460-D
22VAC40-73-(5)-320-A
22VAC40-73-(10)-1110-B
22VAC40-73-(6)-450-E
22VAC40-73-(3)-120-A
19 Aug 2026Inspection
19 Aug 2026Inspection
Found deficiencies in ISP signing, communication, and admission physical exams, with violations cited.
22VAC40-73-(6)-450-E
22VAC40-73-(4)-300-B
22VAC40-73-(5)-320-A
16 Jul 2026Inspection
16 Jul 2026Inspection
Found deficiencies in staff aggression-management training and care planning for a resident unable to use a signaling device, with violations cited.
22VAC40-73-(3)-270-1
22VAC40-73-(8)-930-D
21 May 2026Inspection
21 May 2026Inspection
Identified MAR documentation errors where medication administration did not match records for a resident. MAR entries did not reflect actual administration.
22VAC40-73-(6)-680-I
12 May 2026Inspection
12 May 2026Inspection
Identified multiple deficiencies in admissions, care coordination, staff health screenings, discharge documentation, and medication management.
22VAC40-73-(5)-430-H-1
22VAC40-73-(5)-320-A
22VAC40-73-(6)-680-B
22VAC40-73-(6)-640-A
22VAC40-73-(3)-250-D
22VAC40-73-(3)-260-A
22VAC40-73-(6)-680-I
22VAC40-73-(3)-270-1
22VAC40-73-(6)-680-D
22VAC40-80-(G3)-120-E-2
22VAC40-73-(6)-450-D
09 Apr 2026Inspection
09 Apr 2026Inspection
Identified several deficiencies related to safety with hazardous materials, medication management, furnishings/maintenance, and treatment documentation.
22VAC40-73-(10)-1180-B
22VAC40-73-(8)-870-E
22VAC40-73-(8)-860-J
22VAC40-73-(6)-680-E
22VAC40-73-(6)-640-A
18 Mar 2026Inspection
18 Mar 2026Inspection
Identified multiple deficiencies across restraints, records, background checks, medication handling, cognitive assessments, and safety practices, resulting in cited violations.
22VAC40-73-(10)-1090-A
22VAC40-73-(6)-450-C
22VAC40-90-(BC3)-40-D
22VAC40-73-(6)-680-B
22VAC40-73-(8)-860-I
22VAC40-73-(10)-1080-A
22VAC40-73-(6)-450-E
22VAC40-73-(6)-710-B
18 Mar 2026Inspection
18 Mar 2026Inspection
Identified deficiencies related to incident reporting, pre-admission medical documentation, and cognitive impairment assessment.
22VAC40-73-(10)-1090-A
22VAC40-73-(5)-320-A
22VAC40-73-(2)-70-A
24 Feb 2026Inspection
24 Feb 2026Inspection
Investigated the self-reported incident and found no deficiencies.
29 Jan 2026Inspection
29 Jan 2026Inspection
Investigated a self-reported incident and found no deficiencies.
16 Dec 2025Inspection
16 Dec 2025Inspection
Found deficiencies in medication management and safety practices, including PRN medications not available on carts, improper narcotic handling, and accessible hazardous substances.
22VAC40-73-(10)-1180-B
22VAC40-73-(6)-680-M
22VAC40-73-(6)-640-A
16 Dec 2025Inspection
16 Dec 2025Inspection
Found no deficiencies.
16 Dec 2025Inspection
16 Dec 2025Inspection
Found no deficiencies; no violations cited.
13 Nov 2025Inspection
13 Nov 2025Inspection
Identified multiple deficiencies across operations, safety, and resident care, including inadequate building maintenance, missing fall risk assessments, outdated admission disclosures, incomplete criminal history checks, and improper medication practices.
22VAC40-73-(6)-450-C
22VAC40-90-(BC3)-40-B
22VAC40-73-(5)-325-A
22VAC40-73-(5)-325-A
22VAC40-73-(6)-550-G
22VAC40-73-(5)-350-B
22VAC40-73-(8)-870-A
22VAC40-73-(2)-50-A
22VAC40-73-(10)-1110-B
22VAC40-73-(6)-680-D
22VAC40-73-(9)-950-E
22VAC40-73-(5)-325-B
28 Oct 2025Inspection
28 Oct 2025Inspection
Cited multiple deficiencies related to staffing training, assessments, care planning, and coordination of hospice services. The findings showed non‑compliance with several requirements for TB screening, assessments, fall analysis, and staff records.
22VAC40-73-(8)-930-D
22VAC40-73-(6)-450-F
22VAC40-73-(6)-450-D
22VAC40-73-(3)-250-C
22VAC40-73-(6)-440-A
22VAC40-73-(3)-250-D
22VAC40-73-(3)-190-C
22VAC40-73-(5)-325-C
18 Sept 2025Inspection
18 Sept 2025Inspection
Cited deficiencies in medication management and narcotics handling, including failure to follow the Medication Management Plan and discrepancies in narcotic counts.
22VAC40-73-(6)-640-A
18 Sept 2025Inspection
18 Sept 2025Inspection
Investigated a complaint and identified multiple deficiencies in medication management, resident safety, and care planning, including improper storage, missing orders, incomplete care plans, staffing concerns, and outdoor access limitations.
22VAC40-73-(6)-660-A
22VAC40-73-(10)-1070-B
22VAC40-73-(6)-650-A
22VAC40-73-(10)-1180-B
22VAC40-73-(6)-640-A
22VAC40-73-(10)-1160-B
22VAC40-73-(6)-450-C
22VAC40-73-(8)-870-E
22VAC40-73-(6)-450-A
22VAC40-73-(6)-680-D
22VAC40-73-(10)-1020-A
22VAC40-73-(6)-680-I
22VAC40-73-(7)-820-A
18 Sept 2025Inspection
18 Sept 2025Inspection
Investigated a self-reported non-compliance related to buildings and grounds; evidence did not support the alleged issue.
26 Aug 2025Inspection
26 Aug 2025Inspection
Identified deficiencies in annual resident rights reviews and in staff training requirements.
22VAC40-73-(3)-210-B
22VAC40-73-(6)-550-G
22VAC40-73-(10)-1140-B
21 Jul 2025Inspection
21 Jul 2025Inspection
Investigated deficiencies in staffing documentation and night-time direct-care staffing, and issued a violation notice.
22VAC40-73-(4)-290-A
22VAC40-73-(10)-1130-C
23 Apr 2025Inspection
23 Apr 2025Inspection
Investigated a complaint and found deficiencies in medication management regarding accurate counts of controlled substances during staff changeovers.
22VAC40-73-(6)-640-A
23 Apr 2025Inspection
23 Apr 2025Inspection
Investigated a complaint regarding building and grounds; found no violations.
14 Feb 2025Inspection
14 Feb 2025Inspection
Investigated a self-reported incident alleging non-compliance in Safe, Secure Environment and Personnel, and found no evidence of non-compliance.
03 Jan 2025Inspection
03 Jan 2025Inspection
Identified a deficiency in staffing records due to an incomplete written work schedule that did not list all staff, their job classifications, or who was in charge, including unrecorded absences or changes; documentation for 12/25/2024 did not show direct care by a licensed professional and did not note the change on the daily shift assignment.
22VAC40-73-(4)-290-A
03 Jan 2025Inspection
03 Jan 2025Inspection
Investigated a complaint alleging issues with admission, retention and discharge of residents and resident care; the evidence did not support any non-compliance.
12 Dec 2024Inspection
12 Dec 2024Inspection
Found no deficiencies during the monitoring review.
12 Nov 2024Inspection
12 Nov 2024Inspection
Identified deficiencies in timely reviews of continued residence in the special care unit, unsafe access to a hazardous cleaning chemical, and inadequate dementia training for direct care staff.
22VAC40-73-(10)-1140-B
22VAC40-73-(10)-1180-B
22VAC40-73-(10)-1110-B
12 Nov 2024Inspection
12 Nov 2024Inspection
Investigated an allegation of not following the medication management plan. A violation was issued for improper medication administration practices.
22VAC40-73-(6)-640-A
12 Nov 2024Inspection
12 Nov 2024Inspection
Investigated a resident care issue and found that medical procedures ordered by a physician were not consistently provided as instructed and not properly documented.
22VAC40-73-(6)-680-E
12 Nov 2024Inspection
12 Nov 2024Inspection
Investigated the self-reported incident regarding resident care and related services and found no violations.
03 Sept 2024Inspection
03 Sept 2024Inspection
Found no deficiencies.
05 Aug 2024Inspection
05 Aug 2024Inspection
Investigated the self-reported allegations in personnel and resident care; found no deficiencies.
04 Jun 2024Inspection
04 Jun 2024Inspection
Identified deficiencies in nighttime staffing and medication administration timing on memory care units.
22VAC40-73-(6)-680-C
22VAC40-73-(10)-1020-A
22VAC40-73-(10)-1130-C
06 May 2024Inspection
06 May 2024Inspection
Identified violations for failure to report a major incident within 24 hours and for improper use of PRN medications; a violation notice was issued.
22VAC40-73-(6)-680-K
22VAC40-73-(2)-70-A
02 Apr 2024Inspection
02 Apr 2024Inspection
Determined that the allegations of non-compliance related to administration and cognitive impairment care were not substantiated; no violations were cited.
13 Dec 2023Inspection
13 Dec 2023Inspection
Cited seven deficiencies across medication management, labeling, staff first aid certification, fall risk documentation, ISP procedures, and pre-admission interviews.
22VAC40-73-(5)-310-B
22VAC40-73-(3)-260-A
22VAC40-73-(5)-325-B
22VAC40-73-(6)-450-F
22VAC40-73-(6)-640-A
22VAC40-73-(6)-680-G
22VAC40-73-(6)-450-E
10 Aug 2023Inspection
10 Aug 2023Inspection
Found several deficiencies related to rounds documentation, ISP updates, medication administration, cleaning supply storage, and staff background checks.
22VAC40-73-(6)-680-I
22VAC40-73-(3)-250-D
22VAC40-73-(6)-450-F
22VAC40-73-(6)-680-D
22VAC40-73-(8)-860-I
22VAC40-73-(8)-930-D
22VAC40-90-(BC3)-40-D
12 Jun 2023Inspection
12 Jun 2023Inspection
Found no deficiencies.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Carrington Cottage Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Carrington Cottage Memory Care directly. There is no cost for this service. We are compensated by the community you select.
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