The reviews for Skyline Nursing and Rehabilitation Center - VA West present a highly mixed and polarized picture, with many families and residents praising the clinical care and staff compassion while a smaller but serious set of reviews allege significant safety, staffing, and facility problems. A clear majority of positive comments focus on the quality of nursing care, rehabilitation outcomes, and the everyday interpersonal treatment residents receive: on-site nurses, same-day doctor access, wound management, good therapy/rehab teams, and responsive communications with families are frequently highlighted. Multiple reviewers specifically note individualized attention, staff who treat residents like family, timely updates to family members, and office/administration staff who assist with coordination. These accounts consistently credit engaged activity directors, varied programming and holiday events, and staff efforts to keep residents active and involved.
On the clinical side many reviews praise wound care, daily medical assessments, well-trained nurses, and good care coordination among providers. Rehab and therapy services are repeatedly recommended and described as excellent by several reviewers. Several reports describe residents experiencing improved nutrition and weight gain, prompt attention to injuries, and compassion from CNAs and nurses. In these reviews the environment is also described as clean, sterile, and well-kept, with staff who proactively follow up on family concerns and who worked hard during COVID to maintain safety.
Contrasting sharply with the positive reports are multiple serious concerns that should not be overlooked. Some reviews allege medication administration failures — from missed or not-as-ordered meds to accusations of staff taking patients' medications — and other reports describe a general pattern of negligent behavior, threats, theft of personal items, and poorly trained or dismissive staff. These are serious safety and regulatory issues raised explicitly by reviewers, including calls that the facility should be shut down or have its license pulled. Even if such allegations may represent isolated incidents, they are significant because they directly affect resident safety and require investigation.
Facility- and infrastructure-related complaints are another recurring theme. Several reviewers describe the building as outdated and in disrepair: broken toilets, sinks not connected leaving water on floors, failing water supply, and other plumbing problems. One review even mentions asbestos warning signs on patient room doors. Additionally, other environmental complaints include persistent odors (urine or terrible smells at the entrance), cold or poor-quality meals, and meals not reliably delivered. Some reviewers also note staff smoking near the dumpster and a lack of modern technology and interior updates, which together paint a picture of uneven maintenance and amenities.
A prominent pattern across the reviews is inconsistency: many families report excellent care, communication, cleanliness, and rehabilitation results, while others report neglect, safety hazards, and poor facility conditions. This divergence could indicate variability across shifts, units, or time periods, but the reviews as presented do not specify those details. Management receives both praise for involvement and responsiveness and criticism for permitting or failing to correct severe problems. Activity offerings and staff kindness are among the most consistently positive themes, while medication safety, theft allegations, and structural/cleanliness problems are the most serious negatives.
In sum, Skyline Nursing and Rehabilitation Center - VA West appears to provide high-quality nursing, rehab, and person-centered care for many residents with compassionate staff and robust activity programming. However, there are multiple, potentially severe reports of medication errors, staff misconduct, theft, and significant infrastructure/plumbing issues, along with inconsistent food and cleanliness reports. These conflicting signals suggest the facility may deliver excellent care in many respects but also has important, resolvable weaknesses that merit attention from families and regulators. Anyone evaluating this facility should consider speaking directly with administration about the specific allegations (medication protocols, staffing/training, maintenance/repair schedules, and any environmental hazards) and, where possible, visit during multiple times of day to assess consistency of care and facility conditions.
