Overall sentiment across the reviews is mixed but leans positive regarding direct patient care, rehabilitation outcomes, and the compassion shown by many frontline staff members. Multiple reviewers highlight exceptional, patient-centered care: CNAs, nurses, and physical therapy teams are frequently described as caring, motivating, and professional, and several accounts credit the facility with producing positive recovery outcomes. The leadership of CEO Robert McClintic is explicitly praised in at least one summary, and gratitude from families and patients for the high-quality medical care and advocacy is a recurring theme.
Care quality and clinical services are strong selling points. Reviews consistently mention effective rehabilitation and physical therapy programs and clinicians who go "above and beyond." This consistent praise suggests the facility has competent clinical protocols and staff capable of delivering strong post-acute and short-term recovery services. Alongside clinical competence, many reviewers emphasize compassionate, patient-centered interactions and advocacy on behalf of residents.
However, a significant and recurring concern is staffing and management. Several reviewers report chronic short-staffing and allege that management has cut staff levels, which they believe compromises care and employee well-being. Complaints about management include dismissing concerns, showing favoritism, being hostile or disrespectful, and lacking accountability. These management and staffing issues are presented as systemic problems that may erode otherwise strong clinical performance and morale among staff.
Related operational problems show up in day-to-day resident experience: slow or inconsistent call-bell responses (with some reports of 45+ minute waits) and instances of rude or dismissive behavior from staff are reported alongside reports of prompt responses in other reviews. This contrast indicates variability in service consistency—some shifts or units appear to perform very well while others fall short. Dining is generally described positively (good food), though minor complaints about specific menu items (beets/cabbage mentioned) and occasional incomplete meal trays are noted. Other incidental service nuisances, such as random TV volume changes, were reported by a few reviewers.
Taken together, the pattern is one of a facility capable of delivering high-quality, compassionate clinical care and rehabilitation, supported by staff who often go the extra mile. Yet there are notable organizational weaknesses—especially around staffing levels, management responsiveness, and consistency of service—that create uneven experiences for residents and families. Where problems are reported, they tend to cluster around management practices (staff cuts, lack of accountability) and downstream effects on staff well-being and response times. Meanwhile, the presence of strong leadership praise and many thankful reviews indicates that improving management transparency, staffing stability, and consistency in operational practices could materially enhance the resident experience and preserve the facility’s strengths.
Recommendations implied by the reviews include: prioritizing adequate staffing to reduce call-bell delays and incomplete requests, addressing reported managerial behavior and accountability to improve staff morale, standardizing response and meal procedures to remove variability, and continuing to support the strong rehabilitation and compassionate direct-care culture that many reviewers appreciate. In short, the facility demonstrates many hallmarks of high-quality clinical care, but consistent operational and managerial fixes are necessary to ensure that that quality is reliably delivered to all residents.
