Overall sentiment across the reviews for Tate Springs Health & Rehabilitation is strongly mixed: many families and residents report excellent, compassionate nursing care, highly effective rehabilitation services, and a warm, home-like atmosphere, while others describe serious lapses in safety, communication, and basic nursing care that led to harm or rehospitalization. Positive reviews frequently highlight friendly, attentive caregivers, impressive physical and occupational therapists, an efficient admissions process, clean common areas and private rooms, good meals, engaging activities, and leadership that has improved care quality. These positive experiences often emphasize teamwork, individualized attention, and a peaceful, family-like environment that gave relatives peace of mind.
At the same time, negative reports raise substantial and recurring concerns. The most frequently cited issues are staffing inconsistencies—particularly nights and weekends—resulting in long waits for assistance, missed medications or delayed pain management, and unmet basic needs such as water, help with toileting, or bathing. Multiple reviewers allege safety problems including rough handling, improper transfer techniques, falls, and missing use of transfer belts, and some report patients being dropped or injured during transfers. There are also specific alarming incidents reported: improper discharge without family notification, a discarded hearing aid, a patient declined physically and mentally after restricted contact, and at least one case where a patient died after a transfer. These reports suggest that care quality can vary dramatically depending on the unit, shift, or staff on duty.
Rehabilitation is a polarizing theme. Numerous reviewers praise the rehab and PT teams as highly skilled, effective, and instrumental in recovery; others report gaps in rehab staff coverage, missed or inadequate therapy sessions, and instances where therapy staff allegedly misrepresented incidents. Similarly, food and dining receive mixed comments—some claim exceptionally good, nutritious meals and responsive kitchen staff, while others complain of cold food or dietary supplement problems. Activities and socialization are reported positively by many families, with residents described as active and engaged; however, a subset of reviewers describe a lack of meaningful activities and social opportunities on certain units.
Facility condition and maintenance appear uneven. Several reviewers praise a clean, hotel-like layout and welcoming grounds, while others describe an aged, worn, or dark environment in need of updates. Specific maintenance concerns include small, cramped shared rooms with beds placed less than three feet apart, dusty ceilings, plumbing problems (water cut off to tubs/showers), and a poorly cleaned community shower. Safety equipment and regulatory constraints (e.g., absence of bed rails due to state rules) are mentioned as contributing to perceived fall risk and family anxiety. Privacy issues have also been raised, including concerns about how deceased patients were handled.
Communication and management are another divided area. Some families commend efficient, caring leadership and improved care following managerial changes or acquisition. Other reviewers cite fast administrative turnover, unresponsive business office and social work staff, unanswered calls, missing patient funds or belongings, and inconsistent follow-through on questions and concerns. Several reviewers felt the facility's online marketing overstated services compared with their actual experience.
Patterns suggest that positive experiences are common when core staff—nurses, CNAs, therapists, kitchen and housekeeping—are present, engaged, and supported by stable leadership. Negative extremes tend to cluster around specific shifts (nights/weekends), units with staffing shortages, and particular incidents of poor communication or unsafe handling. For families considering Tate Springs, the reviews imply it is essential to ask targeted questions about current staffing levels on specific units and shifts, therapy scheduling and oversight, fall-prevention measures, handling of valuables and personal items, physician coverage, and recent quality or staffing improvements since any cited incidents. The facility has demonstrable strengths in therapy, compassionate caregiving, and admissions/administration for some residents, but the documented variability in care and several serious allegations warrant careful, up-to-date inquiry and close monitoring if choosing Tate Springs for a loved one.
