Overall sentiment across these reviews is highly mixed, ranging from glowing five-star praise to urgent warnings to avoid the facility. Multiple reviewers describe exceptional care, particularly from the rehabilitation teams and many individual nurses and CNAs, while an almost equal number report serious lapses in basic nursing care, communication, and safety. The pattern suggests that Summit Health & Rehab Center has pockets of excellent clinical and activity programming and many dedicated staff members, but also suffers from inconsistent staffing, management communication failures, and occasional lapses that have resulted in harm or near-harm to residents.
Care quality and clinical safety: Reviews describe two contrasting experiences. On the positive side, many reviewers singled out outstanding rehab staff (physical and occupational therapists), naming individuals such as Beth, Jordan, Wanda Romero, Kenneth Patterson, and others, and crediting therapy with helping residents meet recovery goals. Several families praised attentive nurses and CNAs who quickly acted when problems arose (for example, staff members named April and Kristen who escalated a high pulse finding leading to diagnosis of a clot). Compassionate hospice and end-of-life care was also repeatedly praised, with families describing patient, supportive teams.
Conversely, a sizable subset of reviews reports serious clinical failures: care plans not followed, slow or unresponsive staff, missed toileting schedules, being left in wheelchairs for hours, improper wound care (including MRSA concerns), failure to follow diabetic diets, improper urine specimen handling, and pressure to skip cleaning for long-term patients. Several safety incidents are called out explicitly — a patient fall that resulted in a hip dislocation (with a suspected contributing UTI), a delayed recognition of unresponsiveness, and discovery of a small blood clot after prompt evaluation following a staff-reported high pulse. Some reviewers alleged negligence, missing personal items (glasses, watch), and improper handling of transfers to/from the ER. These reports point to inconsistent adherence to basic nursing standards, which in a skilled nursing setting is particularly concerning.
Staffing, responsiveness, and communication: Staffing levels and responsiveness are a major theme. Positive reviews often note friendly, attentive daytime nurses and CNAs and praise specific staff and leaders for responsive, professional action and smooth onboarding. However, many negative reviews cite extreme understaffing, especially overnight, with staff described as too busy, overworked, or short-handed. Consequences included long waits for assistance (1–1.5 hours or more), refusal of bathroom assistance, and a perceived decline in the personal attention residents received. Communication problems are also frequent: families report not being notified about ER transfers, shift staff being unaware of important events, COVID outbreak notifications being miscommunicated, and HR or administration being unresponsive or dismissive when complaints are raised. Some reviewers reported that promises (e.g., for private rooms or care changes) were kept, while others experienced broken promises and dismissive admin responses — indicating inconsistent management performance across cases.
Rehabilitation strengths and limitations: Rehabilitation services are one of the facility's clearest strengths — many reviewers call therapy 'top-notch' and credit it for major gains in recovery. Therapy staff, schedules, and the private rehab dining area were appreciated. At the same time, a number of reviewers said PT frequency or scheduling was inadequate for their needs (reports of only two therapy sessions per week, insufficient PT intensity), and a few explicitly advised against Summit if intensive therapy is the primary goal. COVID-related quarantines were also blamed for minimal rehab in some stays, which slowed recovery and contributed to dissatisfaction.
Facility, meals, and activities: The facility itself receives generally positive remarks — clean, bright rooms with good views, well-kept common areas, and an appealing dining/lobby area. Some reviewers loved the food and daily dining, while others described extremely poor meals. Activity programming is another consistent positive: reviewers regularly praise active, engaging staff and many daily activities including music, crafts, dessert socials, exercise classes, bingo, birthday parties, Bible study, and Sunday services. Activity staff were often described as enthusiastic and caring. Room size and shared-room issues (small private rooms, thermostat conflicts with roommates) were noted by several reviewers and can negatively impact comfort.
Management and administrative issues: Reviews indicate mixed experiences with management. Several reviewers had positive interactions — administrators who responded, obtained private rooms after concerns, or who facilitated good onboarding. Other reviews describe dismissive administrators, unresolved complaints, unresponsive HR (no start date info for staff), and perceived mismanagement of incidents (e.g., failure to notify family of ER transfers). These managerial inconsistencies appear to exacerbate clinical and staffing problems when they occur, reducing family confidence.
Notable patterns and recommendations: The data suggest a polarized experience that may depend heavily on specific staff on duty, the unit/floor, timing (day vs night), and management responsiveness. If you are considering Summit, weigh the following: the facility can deliver excellent therapy, compassionate hospice, engaging activities, and has many caring staff — but there are credible reports of understaffing, inconsistent nursing care, safety incidents, and communication failures. For families prioritizing high-intensity, consistently supervised nursing care or those with high fall or wound-care risk, these reviews recommend caution and close monitoring. If possible, ask the facility for current staffing ratios, therapy schedules and intensity, fall-prevention protocols, infection-control practices, and how they handle family notifications and care-plan enforcement. Also consider requesting a tour of the specific unit and speaking directly with therapy and nursing leadership about individualized care plans before placement.
In summary, Summit Health & Rehab Center demonstrates strong capabilities in rehabilitation, activities, and in many instances compassionate nursing and hospice care; however, the same facility displays inconsistent care quality, communication, and staffing reliability in other instances. Families' experiences vary widely — many report excellent, life-changing care, while others report potentially dangerous lapses. Due diligence and focused questioning about current staffing, clinical oversight, and communication practices are advisable for anyone considering this facility.
