Overall impression The reviews present a mixed but consistent picture: The Huntington Assisted Living is frequently praised for its physical environment, programs, and many compassionate staff members, yet multiple operational and clinical shortcomings are reported that affect resident satisfaction and safety. Reviewers repeatedly describe a beautiful, new facility with large rooms and attractive common areas, but also note recurring problems with dining, staffing levels, medication handling, maintenance, and access. In short, the community has strong positive features that appeal to many families and residents, while systemic issues appear to undermine care reliability for others.
Staff and caregiving Staff behavior and caregiving quality are among the most commented-on aspects and show a split pattern. Numerous reviews highlight the staff as caring, friendly, professional, and attentive—comments single out attentive aides, knowledgeable nursing staff, an available nurse practitioner, helpful receptionists and supervisors, and staff who listen and adapt to resident needs. Several reviewers explicitly state they would recommend the community based on staff performance and report peace of mind due to around-the-clock safety. However, an equally strong theme is staffing strain and inconsistency. Many reviewers report understaffing, overworked nurses, high staff turnover, and CNAs with poor attitudes. Consequences cited include slow responses to call lights, inadequate assistance for residents, broken promises by administrators, and examples of staff fatigue leading to mistakes. The overall pattern suggests that while many individual staff members provide excellent care, staffing levels, retention, and morale problems create variability in day-to-day resident experience.
Clinical safety and incidents Some reviews raise serious clinical and safety concerns. Specific incidents include medications being left on a cabinet for days and a reported fall that went undiscovered for approximately six hours. Multiple reviewers express direct medication concerns and describe medical mistakes or inadequate nursing coverage. These reports point to potential lapses in medication management, monitoring, and supervisory oversight—issues that are especially consequential in assisted living environments and should be closely investigated and addressed by management.
Dining and food service Dining is one of the most consistently negative topics. The Huntington reportedly does not have an on-site kitchen; meals are prepared in an adjacent nursing home and transported in, which several reviewers say results in cold or unpalatable food. Descriptions include food that is 'pasty,' repetitive, often cold, and of worse quality than expected—even compared to hospital food in one review. Reviewers also mention slow kitchen service, frequent menu changes despite limited choices, and complaints about additional fees for certain activities or social events. On the positive side, the dining room itself is often described as spacious and restaurant-like and is accessible for wheelchairs and walkers.
Facilities, maintenance, and access Physical facility features receive largely positive comments: a newer building, attractive common areas, a garden, library, beauty salon, and festive decorations. Animals and community touches (a rabbit and birds) are frequently cited as enhancing resident quality of life. However, maintenance and operational issues also appear repeatedly. Problems include central air not working, burnt or poorly maintained entrance canopy lights, reports of roaches, insufficient dusting in some areas, and the absence of a night front desk. Access issues are also notable: some reviewers report doors locked on weekends, limited access outside weekday hours, card key entry problems, a far entrance that requires long walks for those with mobility problems, and limited parking. These operational shortcomings can directly affect convenience, safety, and the daily experience of residents and visitors.
Activities and social life Activity programming is a clear strength for many residents: bingo, painting, manicures, live singing, occasional special events, and outings for lunch and shopping are regularly mentioned. The community offers on-site beauty/hair services and excursions, and staff effort to provide varied options is recognized. That said, a few reviewers felt activities were insufficient or that some events (such as New Year’s celebrations) were disappointing. A small number of activities are noted as paid rather than complimentary, which contributes to perceptions of nickel-and-diming.
Management, communication, and cost Reviews indicate uneven management performance. Some reviewers praise quick follow-up, clear communication, and supervisors who are helpful and engaged. Conversely, others report that administrators or the head nurse failed to keep promises, that turnover hampers continuity, and that some staff display unprofessional attitudes toward families and coworkers. Cost is another recurring point: the community is described by some as more expensive than other local options, and additional fees for activities or events were criticized. Taken together, this suggests mixed satisfaction with administrative transparency, consistency, and value for money.
Patterns and recommendations The dominant pattern across reviews is a contrast between a well-appointed facility with many dedicated caregivers and recurring operational and clinical problems tied to staffing, food service, maintenance, and access. Positive experiences often emphasize individual staff members and specific programs, while negative experiences tend to reflect systemic issues (staffing shortages, medication mishandling, transport of meals causing poor food quality, and maintenance lapses). Prospective residents and families should weigh the community’s strong physical environment, programs, and many praised staff against documented concerns about clinical reliability, food quality, and operational management. For families considering The Huntington, recommended next steps include: asking management about current staffing levels and turnover rates; reviewing incident and medication error protocols; touring during mealtimes to sample food and observe service; verifying access policies and parking/entry logistics for weekends and evenings; clarifying what activities are included versus fee-based; and requesting documentation of recent pest control and maintenance work. Doing so will help determine whether recent improvements have been made on the operational issues many reviewers cited and whether the facility’s strong interpersonal culture aligns with consistent, safe care practices.
