TerraBella Pheasant Ridge

    4435 Pheasant Ridge Rd, Roanoke, VA 24014
    • Assisted Living
    • Memory Care

    Kind attentive staff, engaging activities

    I'm very pleased with my experience - the staff are kind, attentive and really go above and beyond (Alisha and the DON stood out). The food is excellent, activities (Wanda) keep residents engaged, and the community feels home-like, clean and welcoming. Communication, housekeeping and maintenance are prompt; I'd recommend this caring, high-quality option for assisted and memory care.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Tour Type

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.98·(109)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.1
    • Meals

      4.4
    • Amenities

      3.7
    • Value

      2.7

    Pros

    • Compassionate and attentive caregiving staff
    • Engaged, well-resourced activities program
    • Proactive and skilled nursing and therapy services
    • Creative, high-quality dining and on-site chef
    • Private apartments with kitchenettes and scenic views
    • Secure, dedicated memory-care unit
    • Accessible on-site rehabilitation and therapy facilities
    • Responsive maintenance and housekeeping when available
    • Welcoming tour and front-desk staff
    • Attractive grounds and multiple communal gathering spaces

    Cons

    • High leadership turnover and managerial instability
    • Inconsistent staff continuity and frequent caregiver turnover
    • Poor family communication and limited phone accessibility
    • Cleanliness issues in some resident rooms and linen-management gaps
    • Odor concerns in select units
    • Loss or mishandling of resident personal items and clothing
    • Regular above-average annual rate increases
    • Inconsistent clinical-scheduling practices and external physician referrals
    • Delays in responding to resident care requests during staffing shortages
    • Billing and contract-administration inconsistencies, including post-discharge charges
    • Marketing and admissions information that can be unclear or misleading
    • Insufficient post-death family communication and coordination

    Summary of reviews

    Reviews of TerraBella Pheasant Ridge present a mixed but coherent picture: the community receives consistent praise for its direct-care staff, activities program, dining, and homelike amenities, while families and visitors raise recurring operational concerns centered on leadership stability, communication, and care continuity.

    Care quality and staffing: Many accounts describe compassionate, attentive CNAs, proactive nursing leadership, and effective therapy services that contribute to improved mobility and well‑being for residents. Specific staff members (nurse leaders, activities and wellness directors) are frequently singled out for going above and beyond. At the same time, the facility appears to struggle with staff continuity: frequent caregiver turnover and episodic understaffing have been associated with delays in attending to resident needs, missed care tasks, and inconsistent daily routines. Prospective families should verify current staffing ratios and handover procedures during their visit.

    Staff and culture: The activities and front‑line teams receive strong, repeated praise for resident engagement, friendliness, and individualized attention. The activities program is a prominent strength — reviewers note a wide variety of daily offerings (games, music, outings, faith-based services, social events) that support socialization and quality of life. However, managerial instability and high leadership turnover have contributed to inconsistent administrative communication and uneven experiences with supervisors. Several reviewers also described concerns about the tone and responsiveness of some administrative interactions.

    Dining and programming: Dining is widely identified as a positive attribute. A creative chef, made‑to‑order breakfast options, attractive menus, and ample snacks are commonly mentioned. The robust activity calendar, excursions, and specialty events are a clear selling point and appear to be well staffed and organized.

    Facilities and amenities: The physical environment is generally described as attractive and comfortable: private and two‑bedroom apartments with kitchenettes, scenic views, therapy gyms, art and music rooms, and secure memory‑care areas. Some units are described as smaller or older in configuration, and reviewers note occasional cleanliness or odor concerns in particular rooms or sections. Maintenance responsiveness is frequently praised when staff are available.

    Management, billing, and admissions: A consistent cluster of operational concerns relates to leadership instability, unclear or aggressive marketing and admissions practices, billing and contract administration issues (including post‑discharge or post‑death charges), and annual rate increases that some families found substantial. Communication accessibility is another recurring theme—families report difficulty reaching staff by phone at times and desire clearer, more timely updates about clinical changes and events.

    Notable patterns and recommendations: TerraBella Pheasant Ridge appears to offer strong person‑centered programming, engaging activities, and a caring front‑line staff; these are the facility’s primary strengths. The most consistent weaknesses are administrative and operational: leadership turnover, inconsistent communication, staffing continuity problems, and lapses in room‑level sanitation and personal‑item handling. Prospective residents and families who prioritize social programming and an active lifestyle may find the community attractive, but they should conduct targeted inquiries before committing: ask about current leadership stability, staffing levels and turnover rates, linen and laundry procedures, policies on personal‑item tracking, billing practices, and how the community handles post‑death coordination and family communication. A site visit that includes conversations with nursing leadership, the activities director, and current family contacts will help validate whether recent operational shortcomings have been resolved.

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    Location

    Map showing location of TerraBella Pheasant Ridge

    TerraBella Pheasant Ridge is located at 4435 Pheasant Ridge Rd, Roanoke, VA, 24014.

    About TerraBella Pheasant Ridge

    TerraBella Pheasant Ridge sits over in Roanoke, Virginia, in a quiet spot with woods, rolling hills, and mountain views all around, and it's got a big colonial-style building with big white columns, brick touches, tall windows, and gardens and patios out back where residents can sit in the sun or walk along the sidewalks or just spend time in the fresh air looking at the trees. This place does both assisted living and memory care, which means some seniors come who need a little support dressing, bathing, getting around, or with medicine, and others move in who have Alzheimer's or dementia and need special care to help reduce confusion and keep them safe, with memory support and programs to help them stay comfortable and active; families can count on the fact that the staff makes individualized care plans, keeps medical folks around 24 hours in case somebody needs help, and brings dignity and respect to everybody, no matter how much assistance is needed. Here, men and women can bring their pets, which a lot of folks like, and there's always something to do-board games, exercise classes just for seniors, crafts, movies, live music, day trips, and spiritual services on and off-site-so people stay busy and don't feel alone, and those who lived busy lives can keep up with friends or meet new ones in the indoor and outdoor common areas or even in the garden. The campus is non-smoking inside, and folks can take part in their "Your Way All Day" dining program, meaning you can get chef-made meals any time, and there's always coffee or tea brewing, which feels homey, plus there's a nice dining room or even a private space for family meals if a resident's family comes by, and kitchenettes in some suites so you can cook if you want. Seniors don't have to worry about stuff like laundry, linens, or housekeeping, since the team takes care of that every week, and if someone needs a ride to see the doctor, go shopping, or check out local Roanoke events or attractions, the community has complimentary transportation. There's a beauty salon and barber shop right there, so residents can get a wash or a haircut whenever they want, and the building has controlled entry for safety, a front desk with staff ready to help with questions, and maintenance who fix things as needed. Memory care residents can get therapies, reminders, and programs like their "In the Moment" sessions, and for folks who only need a short stay-maybe a break for family caregivers or just a change of pace-respite care is available too. The community serves former military through a special veterans program and offers video tours for people who want to see what it's like before coming in person. With simple, comfortable rooms, staff who stick with a person-centered approach, and a flexible living arrangement that can adjust as care needs change, TerraBella Pheasant Ridge is set up to give seniors as much independence as possible while being there when more support is needed. Utilities come with the rooms except for phones or cable, and there's always a way to get help, even at night, because the care team is there all the time. Residents can enjoy being around others, but also keep their own space and routines in a homelike setting that feels safe and calm, which seems to help people age with a little more grace and comfort.

    About Discovery Senior Living

    TerraBella Pheasant Ridge is managed by Discovery Senior Living.

    Founded in 1991 and headquartered in Bonita Springs, Florida, Discovery Senior Living has grown to become the largest privately held senior housing operator in the United States. Under the leadership of co-founder and CEO Richard J. Hutchinson, the company operates an extensive portfolio of nearly 350 communities across 40 states, serving approximately 35,000 residents with over 17,000 dedicated employees. Discovery has established itself as a top-10 industry leader through strategic growth and acquisition, recently ranking as the second-largest senior housing provider nationally with 33,692 units. The company operates through a family of brands including Aston Gardens, Lakehouse, Morada, and Rittenhouse Village, utilizing a brand-managed organizational structure that allows for regional customization and market-specific services.

    Discovery Senior Living offers a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and respite care services. The company's signature SHINE® Memory Care program received National Certificate of Recognition from the Alzheimer's Association in 2020, distinguishing it as part of an elite group of US memory care providers. Discovery's proprietary lifestyle programs include Sensations Dining, Celebrations Activities & Events, Dimensions Health & Fitness, FitCamp®, Expressions Concierge, Impressions Housekeeping & Maintenance, and Connections Transportation. These programs are designed to provide restaurant-quality dining, comprehensive wellness initiatives, and personalized concierge services that support residents' independence while ensuring access to necessary care and support.

    The company's core philosophy centers on "Experiential Living," a choice-driven lifestyle approach that emphasizes living a full life rather than merely focusing on healthcare needs. Discovery's mission prioritizes integrity, teamwork, performance, accountability, compassion, and creativity while maintaining a "right-sized" balance between large corporation resources and small company personal attention. The company leverages modern technology and innovative management practices to deliver personalized, customized lifestyle experiences. Their FlexChoice℠ program allows residents to customize how their money is spent on amenities, while their 100% Satisfaction Guarantee and Be Our Guest trial program demonstrate their commitment to resident satisfaction and confidence in their services.

    Discovery Senior Living has achieved remarkable industry recognition, with 148 communities named "Best in Senior Living" in 2025, earning 454 total awards and marking four consecutive years of prestigious rankings. The company ranks among the top three operators overall in the industry and maintains Great Place to Work certification. Recent strategic developments include partnerships with ECP for advanced clinical technology implementation, the launch of new regional operating companies like Arvum Senior Living and LakeHouse Senior Living, and continued expansion through horizontal growth strategies. Discovery's consistent focus on innovation, quality care, and resident-centered experiences has established it as a benchmark leader in the senior living industry.

    People often ask...

    TerraBella Pheasant Ridge offers competitive pricing, with rates starting at a cost of $3,600 per month.

    TerraBella Pheasant Ridge offers assisted living and memory care.

    There are 78 photos of TerraBella Pheasant Ridge on Mirador.

    The full address for this community is 4435 Pheasant Ridge Rd, Roanoke, VA 24014.

    No, TerraBella Pheasant Ridge does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Virginia, the Department of Social Services licenses assisted living facilities and publishes the results of its routine and complaint inspections.

    License number48342
    Facility typeAssisted Living Facility
    License class1yr
    Capacity130 residents
    Care servedAssisted Living, Non-ambulatory, Special Care Un
    ExpiresMarch 20th, 2027
    Special certificationAssisted Living, Non-Ambulatory, Special Care Un
    View the official license record

    Inspection Reports

    52

    Reports

    128

    Citations

    0

    Complaints

    4

    Years

    26 May 2026Inspection
    Found deficiencies in resident records, including incomplete wound care documentation and missing updates on healing status and compression stocking orders.
    • 22VAC40-73-(6)-560-E
    26 May 2026Inspection
    Investigated a self-reported incident alleging issues with resident care and related services; found no evidence of non-compliance with standards or law.
    12 Feb 2026Inspection
    Found multiple deficiencies related to care planning, cognitive assessments, and medication management including recordkeeping and admission requirements.
    • 22VAC40-73-(6)-640-A
    • 22VAC40-73-(6)-440-D
    • 22VAC40-73-(6)-450-E
    • 22VAC40-73-(8)-870-A
    • 22VAC40-73-(10)-1090-A
    • 22VAC40-73-(6)-450-F
    • 22VAC40-73-(6)-680-E
    20 Jan 2026Inspection
    Found a violation for failing to report a major incident to the regional licensing office within 24 hours.
    • 22VAC40-73-(2)-70-A
    20 Jan 2026Inspection
    Found deficiencies in care documentation and planning, including wound care not consistently performed as ordered, incomplete MAR entries, records not kept current, and ISP updates not reflecting significant changes.
    • 22VAC40-73-(6)-560-E
    • 22VAC40-73-(6)-470-A
    • 22VAC40-73-(6)-450-F
    • 22VAC40-73-(6)-680-I
    20 Jan 2026Inspection
    Identified deficiencies in medication administration documentation and failure to follow physician orders.
    • 22VAC40-73-(6)-680-I
    • 22VAC40-73-(6)-680-D
    20 Jan 2026Inspection
    Identified deficiencies in incident reporting, with failures to submit written incident reports within seven days and to report major incidents within 24 hours.
    • 22VAC40-73-(2)-70-C
    • 22VAC40-73-(2)-70-A
    20 Jan 2026Inspection
    Investigated a complaint and found no deficiencies.
    08 Oct 2025Inspection
    Investigated a complaint about buildings and grounds and found no deficiencies.
    26 Sept 2025Inspection
    Investigated a complaint regarding the memory care unit's buildings and grounds and found no non-compliance.
    13 Aug 2025Inspection
    Found multiple deficiencies across medication documentation, resident care, missing-item policy, and maintenance of furnishings and rooms.
    • 22VAC40-73-(7)-740-D
    • 22VAC40-73-(6)-680-I
    • 22VAC40-73-(8)-870-B
    • 22VAC40-73-(6)-460-H
    • 22VAC40-73-(6)-640-A
    • 22VAC40-73-(8)-870-E
    13 Aug 2025Inspection
    Found a violation of resident rights after a staff member captured and shared a private photo of a resident in a vulnerable state and discussed it with others, compromising dignity.
    • 22VAC40-73-(3)-110-1
    13 Aug 2025Inspection
    Investigated a complaint alleging issues with memory care requirements; found no violations of applicable standards or law.
    13 Aug 2025Inspection
    Found no deficiencies. Concluded that the allegations of non-compliance were not supported.
    30 Jun 2025Inspection
    Identified several deficiencies related to resident care documentation and record-keeping, including missing ortho appointment documentation, incomplete alert charting, and ISP implementation gaps.
    • 22VAC40-73-(6)-560-E
    • 22VAC40-73-(6)-470-A
    • 22VAC40-73-(2)-40-A
    • 22VAC40-73-(6)-450-H
    30 Jun 2025Inspection
    Investigated the complaint and found no violations.
    02 Jun 2025Inspection
    Found that the comprehensive ISP for a resident was not updated at least every 12 months or for significant changes.
    • 22VAC40-73-(6)-450-F
    02 Jun 2025Inspection
    Identified deficiencies in the accuracy of resident assessments and in meeting residents' health care needs.
    • 22VAC40-73-(6)-440-A
    • 22VAC40-73-(6)-470-A
    02 Jun 2025Inspection
    Investigated a complaint alleging deficiencies in resident care; identified multiple violations of cleanliness, care planning, bathing documentation, and signatures.
    • 22VAC40-73-(6)-450-F
    • 22VAC40-73-(8)-870-E
    • 22VAC40-73-(6)-450-E
    • 22VAC40-73-(6)-460-H
    02 Jun 2025Inspection
    Identified a deficiency related to medication self-administration lacking proper orders and documentation for a resident.
    • 22VAC40-73-(6)-660-B
    17 Mar 2025Inspection
    Identified multiple deficiencies in resident care, health services, ISP comprehensiveness, and medication management.
    • 22VAC40-73-(6)-470-A
    • 22VAC40-73-(6)-650-F
    • 22VAC40-73-(6)-460-A
    • 22VAC40-73-(6)-450-C
    • 22VAC40-73-(6)-660-B
    17 Mar 2025Inspection
    Found no deficiencies. The evaluation covered personnel, resident care and related services, and the criminal history record report.
    10 Feb 2025Inspection
    Investigated a complaint regarding administration and resident care and found no violations.
    14 Jan 2025Inspection
    Identified multiple deficiencies in resident safety, documentation, and medication management, including locked rooms, incomplete disclosures, mismatched code status, and gaps in admissions and staff training.
    • 22VAC40-73-(6)-530-C
    • 22VAC40-73-(2)-50-B
    • 22VAC40-73-(6)-720-A
    • 22VAC40-73-(3)-260-A
    • 22VAC40-73-(6)-640-A
    • 22VAC40-73-(6)-680-D
    • 22VAC40-73-(10)-1090-A
    • 22VAC40-73-(3)-270-4
    • 22VAC40-73-(5)-325-B
    • 22VAC40-90-(BC3)-40-B
    • 22VAC40-73-(10)-1180-B
    • 22VAC40-73-(5)-320-A
    • 22VAC40-73-(10)-1100-A
    • 22VAC40-73-(6)-450-D
    14 Jan 2025Inspection
    Investigated a complaint about medication management and identified a deficiency in timely administration of prescribed medications.
    • 22VAC40-73-(6)-640-A
    19 Dec 2024Inspection
    Identified multiple deficiencies in resident care, recordkeeping, ISPs, falls risk updates, and assessment documentation.
    • 22VAC40-73-(6)-460-H
    • 22VAC40-73-(6)-450-F
    • 22VAC40-73-(6)-440-A
    • 22VAC40-73-(5)-325-B
    • 22VAC40-73-(6)-560-E
    12 Nov 2024Inspection
    Found a medication administration violation where staff gave medications to the wrong resident, not following prescriber instructions.
    • 22VAC40-73-(6)-680-D
    12 Nov 2024Inspection
    Identified deficiencies in care planning documentation and assessment instruments.
    • 22VAC40-73-(6)-450-A
    • 22VAC40-73-(6)-440-D
    12 Nov 2024Inspection
    Found no deficiencies. Evidence indicated compliance with applicable standards.
    17 Sept 2024Inspection
    Identified two deficiencies: medications not administered according to prescriber orders and failure to report a major incident to licensing within 24 hours.
    • 22VAC40-73-(6)-680-D
    • 22VAC40-73-(2)-70-A
    17 Sept 2024Inspection
    Found deficiencies in activity scheduling, staff oversight for activities, diet oversight, ISP completeness, preliminary care plans, and weekly activity hours; a violation notice was issued.
    • 22VAC40-73-(10)-1120-F
    • 22VAC40-73-(6)-520-I
    • 22VAC40-73-(6)-620-A
    • 22VAC40-73-(6)-450-C
    • 22VAC40-73-(6)-450-A
    • 22VAC40-73-(6)-520-E
    16 Jul 2024Inspection
    Found that a written incident report was not submitted to the licensing office within seven days of the incident.
    • 22VAC40-73-(2)-70-C
    26 Jun 2024Inspection
    Identified deficiencies in medication management and fall documentation, including transcription errors to MAR and missing post-fall interventions.
    • 22VAC40-73-(6)-640-A
    • 22VAC40-73-(5)-325-C
    07 May 2024Inspection
    Identified that an acting administrator had been in place for more than 150 days.
    • 22VAC40-73-(3)-150-B-6
    02 May 2024Inspection
    Investigated a complaint and identified deficiencies in medication administration, medication storage, and staffing plan compliance. Violations were cited.
    • 22VAC40-73-(6)-680-B
    • 22VAC40-73-(4)-280-B
    • 22VAC40-73-(6)-680-D
    17 Apr 2024Inspection
    Investigated a complaint and found that mandated reporters did not consistently report suspected abuse or neglect.
    • 22VAC40-73-(3)-130-A
    17 Apr 2024Inspection
    Investigated the self-reported incident in personnel and resident care; found no deficiencies.
    14 Mar 2024Inspection
    Identified a medication administration violation where prescribed doses were not given per orders, with missed doses due to medication unavailability.
    • 22VAC40-73-(6)-680-D
    13 Mar 2024Inspection
    Investigated the complaint and found no deficiencies.
    13 Mar 2024Inspection
    Found no deficiencies. No violations cited.
    22 Feb 2024Inspection
    Identified deficiencies in resident health care delivery, medication management, recordkeeping, fall management, and incident reporting.
    • 22VAC40-73-(6)-650-F
    • 22VAC40-73-(6)-680-D
    • 22VAC40-73-(6)-560-E
    • 22VAC40-73-(5)-325-C
    • 22VAC40-73-(5)-325-B
    • 22VAC40-73-(2)-70-A
    • 22VAC40-73-(6)-470-A
    13 Feb 2024Inspection
    Found no deficiencies after investigating a complaint about resident care and related services.
    23 Jan 2024Inspection
    Found multiple deficiencies in care plans, medication management, staff training, emergency preparedness, and rounds documentation.
    • 22VAC40-73-(6)-450-F
    • 22VAC40-73-(6)-450-C
    • 22VAC40-73-(9)-950-E
    • 22VAC40-73-(6)-440-A
    • 22VAC40-73-(6)-680-D
    • 22VAC40-73-(6)-640-A
    • 22VAC40-73-(3)-260-A
    • 22VAC40-73-(8)-930-D
    23 Oct 2023Inspection
    Identified deficiencies in direct care staffing practices, including transporting a resident with staff lacking direct care training and carrying the resident up eight stairs.
    • 22VAC40-73-(3)-200-C
    02 Oct 2023Inspection
    Investigated the complaint and found no deficiencies.
    02 Oct 2023Inspection
    Investigated the complaint and found no non-compliance.
    19 May 2023Inspection
    Found no deficiencies. No violations cited during the visit.
    16 Mar 2023Inspection
    Found no deficiencies. The monitoring visit on 2023-03-16 determined compliance with applicable standards.
    08 Feb 2023Inspection
    Investigated multiple deficiencies across licensing standards, including license compliance, special care unit placement, hospice documentation, care planning, medication management, safety signage, room protections, and environmental safety.
    • 22VAC40-80-(G3)-120-A-1
    • 22VAC40-73-(10)-1110-A
    • 22VAC40-73-(6)-660-B
    • 22VAC40-73-(6)-680-D
    • 22VAC40-73-(10)-1090-A
    • 22VAC40-73-(6)-450-C
    • 22VAC40-73-(6)-440-D
    • 22VAC40-73-(8)-860-D
    • 22VAC40-73-(5)-325-B
    • 22VAC40-73-(6)-700-2
    • 22VAC40-73-(8)-860-I
    • 22VAC40-73-(6)-680-K
    • 22VAC40-73-(6)-450-D
    • 22VAC40-73-(6)-450-H
    • 22VAC40-73-(8)-860-G
    • 22VAC40-73-(10)-1100-A
    08 Feb 2023Inspection
    Investigated complaints and found no deficiencies.
    30 Nov 2022Inspection
    Investigated a range of deficiencies across staffing, admissions, safety, and record-keeping; multiple violations found.
    • 22VAC40-73-(8)-870-A
    • 22VAC40-73-(6)-640-A
    • 22VAC40-73-(2)-50-A
    • 22VAC40-73-(10)-1040-B
    • 22VAC40-73-(5)-320-A
    • 22VAC40-90-(BC3)-40-B
    • 22VAC40-73-(5)-410-A
    • 22VAC40-73-(5)-325-B
    • 22VAC40-73-(5)-350-B
    • 22VAC40-73-(8)-860-I
    • 22VAC40-73-(3)-250-D
    • 22VAC40-73-(3)-120-A
    • 22VAC40-90-(BC2)-30-B
    • 22VAC40-73-(5)-310-B
    26 Aug 2022Inspection
    Identified maintenance deficiencies causing interior and exterior not to be kept in good condition, including a broken switch plate, peeling wallpaper, and a damaged door frame.
    • 22VAC40-73-(8)-870-A

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