Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Common areas
Beauty salon
Computer center
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.96·(111)
Overall rating
5
4
3
2
1
Care
3.9
Staff
4.0
Meals
4.4
Amenities
3.7
Value
2.7
Pros
Compassionate, attentive caregiving staff
Engaged and proactive nursing team
Strong activities program and dedicated activities directors
Wide variety of scheduled social and recreational events
Creative, chef-driven dining and made-to-order breakfast options
Regular snacks and meal choices
Private apartment options with kitchenettes and in-room refrigerators
Scenic views and well-kept outdoor spaces
Accessible physical therapy and rehabilitation services
Movie theater and multiple communal activity rooms
Secure memory-care unit layout
Responsive maintenance and timely room repairs
Welcoming front-desk and admissions/tour staff
Smaller community feel enabling staff–resident familiarity
Clean, well-maintained common areas
Beauty shop and salon services on-site
Transportation and organized outings
Flexible respite and short-stay accommodations
Housekeeping services and routine room cleaning (frequently praised)
Cons
High staff and leadership turnover
Inconsistent family communication and phone accessibility
Housekeeping and laundry process inconsistencies
Odor concerns in some resident rooms and units
Understaffing leading to delayed responses and care tasks
Gaps in clinical coordination and continuity of care
Frequent annual rate increases and billing/contract disputes
Unclear payment and eligibility communication
Inadequate end-of-life family communication and administrative follow-through
Variable adherence to promised services and move-in expectations
Summary of reviews
TerraBella Pheasant Ridge receives consistently strong praise for its direct-care staff, activities program, and dining offerings. Across reviews, families and residents frequently highlight compassionate caregiving, attentive nursing and med-techs, and staff who know residents by name. The activities program is a pronounced strength: organized, varied, and energetic, with named directors and frequent events (games, concerts, church services, outings, and themed socials) that many residents find meaningful. Dining is also commonly described positively, with a creative chef, varied menus, made-to-order breakfasts, and regular snacks that contribute to resident satisfaction.
The facility’s physical environment and services are another area of positive feedback. Many reviewers cite private apartments with kitchenettes, scenic outdoor spaces and patios, therapy/rehab facilities, movie and game rooms, and a secure memory-care unit. Maintenance and housekeeping are often described as responsive, common areas are viewed as well maintained, and smaller community size is noted as fostering closer staff–resident relationships.
However, there is a recurrent set of operational concerns that prospective families should weigh. Several reviewers describe persistent leadership instability and high staff turnover, which appear to affect continuity of care and administrative responsiveness. Communication with families is frequently characterized as inconsistent: difficulties reaching staff by phone, delayed or incomplete updates, and variable tone from administration. Reviews also point to uneven housekeeping and laundry processes, including delayed linen replacement and issues managing residents’ personal belongings; these are best understood as process weaknesses rather than isolated anecdotes.
Clinical coordination and staffing patterns are mixed in the feedback. While many describe proactive nursing and good clinical oversight, others report gaps in care continuity (missed or delayed assistance, inconsistent bathing or toileting support, and concerns that prompted extra physician involvement). Understaffing and delayed responses to call bells or care needs are cited as contributing factors in those accounts. Additionally, some families experienced problems with billing, unexpected rate increases, contract terms after a resident’s death, and unclear explanations of payment/eligibility—issues that point to a need for careful contract review and explicit financial conversations prior to move-in.
In sum, TerraBella Pheasant Ridge appears to offer strong person-centered programming, engaging daily life, and many staff who provide attentive care. At the same time, recurring operational themes—leadership turnover, intermittent communication breakdowns, housekeeping/laundry process variability, and financial/contract management concerns—are evident and have materially affected some families’ experiences. Recommended steps for prospective residents and families: arrange multiple tours, meet direct-care staff and the director of nursing, request recent staffing and turnover metrics, ask about specific housekeeping and laundry workflows, review contract and fee escalation language carefully, and obtain references from current families in both assisted living and memory care to assess consistency across units.
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Location
TerraBella Pheasant Ridge is located at 4435 Pheasant Ridge Rd, Roanoke, VA, 24014.
About TerraBella Pheasant Ridge
TerraBella Pheasant Ridge sits over in Roanoke, Virginia, in a quiet spot with woods, rolling hills, and mountain views all around, and it's got a big colonial-style building with big white columns, brick touches, tall windows, and gardens and patios out back where residents can sit in the sun or walk along the sidewalks or just spend time in the fresh air looking at the trees. This place does both assisted living and memory care, which means some seniors come who need a little support dressing, bathing, getting around, or with medicine, and others move in who have Alzheimer's or dementia and need special care to help reduce confusion and keep them safe, with memory support and programs to help them stay comfortable and active; families can count on the fact that the staff makes individualized care plans, keeps medical folks around 24 hours in case somebody needs help, and brings dignity and respect to everybody, no matter how much assistance is needed. Here, men and women can bring their pets, which a lot of folks like, and there's always something to do-board games, exercise classes just for seniors, crafts, movies, live music, day trips, and spiritual services on and off-site-so people stay busy and don't feel alone, and those who lived busy lives can keep up with friends or meet new ones in the indoor and outdoor common areas or even in the garden. The campus is non-smoking inside, and folks can take part in their "Your Way All Day" dining program, meaning you can get chef-made meals any time, and there's always coffee or tea brewing, which feels homey, plus there's a nice dining room or even a private space for family meals if a resident's family comes by, and kitchenettes in some suites so you can cook if you want. Seniors don't have to worry about stuff like laundry, linens, or housekeeping, since the team takes care of that every week, and if someone needs a ride to see the doctor, go shopping, or check out local Roanoke events or attractions, the community has complimentary transportation. There's a beauty salon and barber shop right there, so residents can get a wash or a haircut whenever they want, and the building has controlled entry for safety, a front desk with staff ready to help with questions, and maintenance who fix things as needed. Memory care residents can get therapies, reminders, and programs like their "In the Moment" sessions, and for folks who only need a short stay-maybe a break for family caregivers or just a change of pace-respite care is available too. The community serves former military through a special veterans program and offers video tours for people who want to see what it's like before coming in person. With simple, comfortable rooms, staff who stick with a person-centered approach, and a flexible living arrangement that can adjust as care needs change, TerraBella Pheasant Ridge is set up to give seniors as much independence as possible while being there when more support is needed. Utilities come with the rooms except for phones or cable, and there's always a way to get help, even at night, because the care team is there all the time. Residents can enjoy being around others, but also keep their own space and routines in a homelike setting that feels safe and calm, which seems to help people age with a little more grace and comfort.
Founded in 1991 and headquartered in Bonita Springs, Florida, Discovery Senior Living has grown to become the largest privately held senior housing operator in the United States. Under the leadership of co-founder and CEO Richard J. Hutchinson, the company operates an extensive portfolio of nearly 350 communities across 40 states, serving approximately 35,000 residents with over 17,000 dedicated employees. Discovery has established itself as a top-10 industry leader through strategic growth and acquisition, recently ranking as the second-largest senior housing provider nationally with 33,692 units. The company operates through a family of brands including Aston Gardens, Lakehouse, Morada, and Rittenhouse Village, utilizing a brand-managed organizational structure that allows for regional customization and market-specific services.
Discovery Senior Living offers a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and respite care services. The company's signature SHINE® Memory Care program received National Certificate of Recognition from the Alzheimer's Association in 2020, distinguishing it as part of an elite group of US memory care providers. Discovery's proprietary lifestyle programs include Sensations Dining, Celebrations Activities & Events, Dimensions Health & Fitness, FitCamp®, Expressions Concierge, Impressions Housekeeping & Maintenance, and Connections Transportation. These programs are designed to provide restaurant-quality dining, comprehensive wellness initiatives, and personalized concierge services that support residents' independence while ensuring access to necessary care and support.
The company's core philosophy centers on "Experiential Living," a choice-driven lifestyle approach that emphasizes living a full life rather than merely focusing on healthcare needs. Discovery's mission prioritizes integrity, teamwork, performance, accountability, compassion, and creativity while maintaining a "right-sized" balance between large corporation resources and small company personal attention. The company leverages modern technology and innovative management practices to deliver personalized, customized lifestyle experiences. Their FlexChoice℠ program allows residents to customize how their money is spent on amenities, while their 100% Satisfaction Guarantee and Be Our Guest trial program demonstrate their commitment to resident satisfaction and confidence in their services.
Discovery Senior Living has achieved remarkable industry recognition, with 148 communities named "Best in Senior Living" in 2025, earning 454 total awards and marking four consecutive years of prestigious rankings. The company ranks among the top three operators overall in the industry and maintains Great Place to Work certification. Recent strategic developments include partnerships with ECP for advanced clinical technology implementation, the launch of new regional operating companies like Arvum Senior Living and LakeHouse Senior Living, and continued expansion through horizontal growth strategies. Discovery's consistent focus on innovation, quality care, and resident-centered experiences has established it as a benchmark leader in the senior living industry.
People often ask...
TerraBella Pheasant Ridge offers competitive pricing, with rates starting at a cost of $3,600 per month.
TerraBella Pheasant Ridge offers assisted living and memory care.
There are 84 photos of TerraBella Pheasant Ridge on Mirador.
The full address for this community is 4435 Pheasant Ridge Rd, Roanoke, VA 24014.
No, TerraBella Pheasant Ridge does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Virginia, the Department of Social Services licenses assisted living facilities and publishes the results of its routine and complaint inspections.
Identified deficiencies in documentation for a resident assessment instrument and in medication administration timing.
22VAC40-73-(6)-440-D
22VAC40-73-(6)-680-D
26 May 2026Inspection
26 May 2026Inspection
Found deficiencies in resident records, including incomplete wound care documentation and missing updates on healing status and compression stocking orders.
22VAC40-73-(6)-560-E
26 May 2026Inspection
26 May 2026Inspection
Investigated a self-reported incident alleging issues with resident care and related services; found no evidence of non-compliance with standards or law.
12 Feb 2026Inspection
12 Feb 2026Inspection
Found multiple deficiencies related to care planning, cognitive assessments, and medication management including recordkeeping and admission requirements.
22VAC40-73-(6)-450-F
22VAC40-73-(8)-870-A
22VAC40-73-(6)-680-E
22VAC40-73-(6)-440-D
22VAC40-73-(6)-450-E
22VAC40-73-(6)-640-A
22VAC40-73-(10)-1090-A
20 Jan 2026Inspection
20 Jan 2026Inspection
Identified deficiencies in incident reporting, with failures to submit written incident reports within seven days and to report major incidents within 24 hours.
22VAC40-73-(2)-70-C
22VAC40-73-(2)-70-A
20 Jan 2026Inspection
20 Jan 2026Inspection
Found deficiencies in care documentation and planning, including wound care not consistently performed as ordered, incomplete MAR entries, records not kept current, and ISP updates not reflecting significant changes.
22VAC40-73-(6)-680-I
22VAC40-73-(6)-470-A
22VAC40-73-(6)-560-E
22VAC40-73-(6)-450-F
20 Jan 2026Inspection
20 Jan 2026Inspection
Found a violation for failing to report a major incident to the regional licensing office within 24 hours.
22VAC40-73-(2)-70-A
20 Jan 2026Inspection
20 Jan 2026Inspection
Identified deficiencies in medication administration documentation and failure to follow physician orders.
22VAC40-73-(6)-680-D
22VAC40-73-(6)-680-I
20 Jan 2026Inspection
20 Jan 2026Inspection
Investigated a complaint and found no deficiencies.
08 Oct 2025Inspection
08 Oct 2025Inspection
Investigated a complaint about buildings and grounds and found no deficiencies.
26 Sept 2025Inspection
26 Sept 2025Inspection
Investigated a complaint regarding the memory care unit's buildings and grounds and found no non-compliance.
13 Aug 2025Inspection
13 Aug 2025Inspection
Found a violation of resident rights after a staff member captured and shared a private photo of a resident in a vulnerable state and discussed it with others, compromising dignity.
22VAC40-73-(3)-110-1
13 Aug 2025Inspection
13 Aug 2025Inspection
Found multiple deficiencies across medication documentation, resident care, missing-item policy, and maintenance of furnishings and rooms.
22VAC40-73-(6)-460-H
22VAC40-73-(6)-680-I
22VAC40-73-(6)-640-A
22VAC40-73-(8)-870-B
22VAC40-73-(7)-740-D
22VAC40-73-(8)-870-E
13 Aug 2025Inspection
13 Aug 2025Inspection
Found no deficiencies. Concluded that the allegations of non-compliance were not supported.
13 Aug 2025Inspection
13 Aug 2025Inspection
Investigated a complaint alleging issues with memory care requirements; found no violations of applicable standards or law.
30 Jun 2025Inspection
30 Jun 2025Inspection
Identified several deficiencies related to resident care documentation and record-keeping, including missing ortho appointment documentation, incomplete alert charting, and ISP implementation gaps.
22VAC40-73-(6)-450-H
22VAC40-73-(6)-470-A
22VAC40-73-(6)-560-E
22VAC40-73-(2)-40-A
30 Jun 2025Inspection
30 Jun 2025Inspection
Investigated the complaint and found no violations.
02 Jun 2025Inspection
02 Jun 2025Inspection
Identified a deficiency related to medication self-administration lacking proper orders and documentation for a resident.
22VAC40-73-(6)-660-B
02 Jun 2025Inspection
02 Jun 2025Inspection
Investigated a complaint alleging deficiencies in resident care; identified multiple violations of cleanliness, care planning, bathing documentation, and signatures.
22VAC40-73-(8)-870-E
22VAC40-73-(6)-450-F
22VAC40-73-(6)-460-H
22VAC40-73-(6)-450-E
02 Jun 2025Inspection
02 Jun 2025Inspection
Identified deficiencies in the accuracy of resident assessments and in meeting residents' health care needs.
22VAC40-73-(6)-470-A
22VAC40-73-(6)-440-A
02 Jun 2025Inspection
02 Jun 2025Inspection
Found that the comprehensive ISP for a resident was not updated at least every 12 months or for significant changes.
22VAC40-73-(6)-450-F
17 Mar 2025Inspection
17 Mar 2025Inspection
Identified multiple deficiencies in resident care, health services, ISP comprehensiveness, and medication management.
22VAC40-73-(6)-470-A
22VAC40-73-(6)-450-C
22VAC40-73-(6)-650-F
22VAC40-73-(6)-460-A
22VAC40-73-(6)-660-B
17 Mar 2025Inspection
17 Mar 2025Inspection
Found no deficiencies. The evaluation covered personnel, resident care and related services, and the criminal history record report.
10 Feb 2025Inspection
10 Feb 2025Inspection
Investigated a complaint regarding administration and resident care and found no violations.
14 Jan 2025Inspection
14 Jan 2025Inspection
Identified multiple deficiencies in resident safety, documentation, and medication management, including locked rooms, incomplete disclosures, mismatched code status, and gaps in admissions and staff training.
22VAC40-90-(BC3)-40-B
22VAC40-73-(6)-450-D
22VAC40-73-(2)-50-B
22VAC40-73-(5)-325-B
22VAC40-73-(6)-680-D
22VAC40-73-(10)-1100-A
22VAC40-73-(3)-260-A
22VAC40-73-(3)-270-4
22VAC40-73-(10)-1180-B
22VAC40-73-(6)-720-A
22VAC40-73-(5)-320-A
22VAC40-73-(10)-1090-A
22VAC40-73-(6)-640-A
22VAC40-73-(6)-530-C
14 Jan 2025Inspection
14 Jan 2025Inspection
Investigated a complaint about medication management and identified a deficiency in timely administration of prescribed medications.
22VAC40-73-(6)-640-A
19 Dec 2024Inspection
19 Dec 2024Inspection
Identified multiple deficiencies in resident care, recordkeeping, ISPs, falls risk updates, and assessment documentation.
22VAC40-73-(5)-325-B
22VAC40-73-(6)-460-H
22VAC40-73-(6)-560-E
22VAC40-73-(6)-440-A
22VAC40-73-(6)-450-F
12 Nov 2024Inspection
12 Nov 2024Inspection
Identified deficiencies in care planning documentation and assessment instruments.
22VAC40-73-(6)-440-D
22VAC40-73-(6)-450-A
12 Nov 2024Inspection
12 Nov 2024Inspection
Found a medication administration violation where staff gave medications to the wrong resident, not following prescriber instructions.
22VAC40-73-(6)-680-D
12 Nov 2024Inspection
12 Nov 2024Inspection
Found no deficiencies. Evidence indicated compliance with applicable standards.
17 Sept 2024Inspection
17 Sept 2024Inspection
Found deficiencies in activity scheduling, staff oversight for activities, diet oversight, ISP completeness, preliminary care plans, and weekly activity hours; a violation notice was issued.
22VAC40-73-(6)-620-A
22VAC40-73-(10)-1120-F
22VAC40-73-(6)-520-I
22VAC40-73-(6)-450-C
22VAC40-73-(6)-450-A
22VAC40-73-(6)-520-E
17 Sept 2024Inspection
17 Sept 2024Inspection
Identified two deficiencies: medications not administered according to prescriber orders and failure to report a major incident to licensing within 24 hours.
22VAC40-73-(2)-70-A
22VAC40-73-(6)-680-D
16 Jul 2024Inspection
16 Jul 2024Inspection
Found that a written incident report was not submitted to the licensing office within seven days of the incident.
22VAC40-73-(2)-70-C
26 Jun 2024Inspection
26 Jun 2024Inspection
Identified deficiencies in medication management and fall documentation, including transcription errors to MAR and missing post-fall interventions.
22VAC40-73-(6)-640-A
22VAC40-73-(5)-325-C
07 May 2024Inspection
07 May 2024Inspection
Identified that an acting administrator had been in place for more than 150 days.
22VAC40-73-(3)-150-B-6
02 May 2024Inspection
02 May 2024Inspection
Investigated a complaint and identified deficiencies in medication administration, medication storage, and staffing plan compliance. Violations were cited.
22VAC40-73-(4)-280-B
22VAC40-73-(6)-680-B
22VAC40-73-(6)-680-D
17 Apr 2024Inspection
17 Apr 2024Inspection
Investigated a complaint and found that mandated reporters did not consistently report suspected abuse or neglect.
22VAC40-73-(3)-130-A
17 Apr 2024Inspection
17 Apr 2024Inspection
Investigated the self-reported incident in personnel and resident care; found no deficiencies.
14 Mar 2024Inspection
14 Mar 2024Inspection
Identified a medication administration violation where prescribed doses were not given per orders, with missed doses due to medication unavailability.
22VAC40-73-(6)-680-D
13 Mar 2024Inspection
13 Mar 2024Inspection
Investigated the complaint and found no deficiencies.
13 Mar 2024Inspection
13 Mar 2024Inspection
Found no deficiencies. No violations cited.
22 Feb 2024Inspection
22 Feb 2024Inspection
Identified deficiencies in resident health care delivery, medication management, recordkeeping, fall management, and incident reporting.
22VAC40-73-(6)-650-F
22VAC40-73-(6)-680-D
22VAC40-73-(5)-325-C
22VAC40-73-(2)-70-A
22VAC40-73-(5)-325-B
22VAC40-73-(6)-560-E
22VAC40-73-(6)-470-A
13 Feb 2024Inspection
13 Feb 2024Inspection
Found no deficiencies after investigating a complaint about resident care and related services.
23 Jan 2024Inspection
23 Jan 2024Inspection
Found multiple deficiencies in care plans, medication management, staff training, emergency preparedness, and rounds documentation.
22VAC40-73-(9)-950-E
22VAC40-73-(6)-440-A
22VAC40-73-(8)-930-D
22VAC40-73-(6)-450-F
22VAC40-73-(6)-640-A
22VAC40-73-(3)-260-A
22VAC40-73-(6)-450-C
22VAC40-73-(6)-680-D
23 Oct 2023Inspection
23 Oct 2023Inspection
Identified deficiencies in direct care staffing practices, including transporting a resident with staff lacking direct care training and carrying the resident up eight stairs.
22VAC40-73-(3)-200-C
02 Oct 2023Inspection
02 Oct 2023Inspection
Investigated the complaint and found no deficiencies.
02 Oct 2023Inspection
02 Oct 2023Inspection
Investigated the complaint and found no non-compliance.
19 May 2023Inspection
19 May 2023Inspection
Found no deficiencies. No violations cited during the visit.
16 Mar 2023Inspection
16 Mar 2023Inspection
Found no deficiencies. The monitoring visit on 2023-03-16 determined compliance with applicable standards.
08 Feb 2023Inspection
08 Feb 2023Inspection
Investigated multiple deficiencies across licensing standards, including license compliance, special care unit placement, hospice documentation, care planning, medication management, safety signage, room protections, and environmental safety.
22VAC40-73-(6)-450-D
22VAC40-80-(G3)-120-A-1
22VAC40-73-(8)-860-I
22VAC40-73-(10)-1100-A
22VAC40-73-(10)-1110-A
22VAC40-73-(6)-660-B
22VAC40-73-(6)-680-D
22VAC40-73-(6)-450-C
22VAC40-73-(6)-700-2
22VAC40-73-(10)-1090-A
22VAC40-73-(8)-860-D
22VAC40-73-(6)-440-D
22VAC40-73-(6)-680-K
22VAC40-73-(5)-325-B
22VAC40-73-(8)-860-G
22VAC40-73-(6)-450-H
08 Feb 2023Inspection
08 Feb 2023Inspection
Investigated complaints and found no deficiencies.
30 Nov 2022Inspection
30 Nov 2022Inspection
Investigated a range of deficiencies across staffing, admissions, safety, and record-keeping; multiple violations found.
22VAC40-73-(10)-1040-B
22VAC40-73-(5)-410-A
22VAC40-90-(BC2)-30-B
22VAC40-73-(8)-870-A
22VAC40-90-(BC3)-40-B
22VAC40-73-(5)-310-B
22VAC40-73-(5)-320-A
22VAC40-73-(8)-860-I
22VAC40-73-(3)-120-A
22VAC40-73-(5)-350-B
22VAC40-73-(5)-325-B
22VAC40-73-(3)-250-D
22VAC40-73-(6)-640-A
22VAC40-73-(2)-50-A
26 Aug 2022Inspection
26 Aug 2022Inspection
Identified maintenance deficiencies causing interior and exterior not to be kept in good condition, including a broken switch plate, peeling wallpaper, and a damaged door frame.
22VAC40-73-(8)-870-A
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