Overall sentiment across these reviews is largely positive with repeatedly strong praise for the frontline staff, the facility’s cleanliness, and the dining and activity offerings, tempered by notable administrative and safety concerns that several reviewers flagged. The strongest and most consistent theme is the quality and attitude of the people who provide day-to-day care: reviewers describe staff and administration as "top-notch," "caring," "devoted," "patient," and willing to go "above and beyond." Multiple comments emphasize that residents are treated like family, that guests are welcome in the dining room, and that staff keep families well informed. The facility’s pandemic response was also singled out as exemplary, reinforcing a perception of professionalism and dedication among team members.
Dining and activities emerge as clear strengths. Several reviewers specifically praise "delicious home-cooked meals," with one reviewer rating the food at a "10." The presence of regular activities, music programs, and creative outlets such as art and craft classes was noted repeatedly and appears to contribute to resident satisfaction and family comfort during visits. Cleanliness and an inviting atmosphere are mentioned multiple times, supporting a positive impression of the physical environment.
Despite the strong positives, there are recurring operational concerns that affect some families' experiences. Reviews mention leadership turnover — notably a director of nursing who left without notice — and broader staffing problems including reliance on interim personnel. These staffing disruptions are linked in the reviews to missing paperwork, periods of chaos, and "teething" issues during transition or startup phases. Several reviewers describe initial kinks that were later resolved, while others indicate the problems were significant enough to prompt them to move a loved one back home. The presence of these administrative and staffing issues suggests variability in the consistency of care and communication depending on timing and personnel.
A particularly serious safety-related incident appears in the reviews: one report describes a fall that caused a broken femur and a subsequent death after a bath. That single but grave event raises critical concerns about supervision, fall prevention, and bathing protocols for at-risk residents. While many reviews praise the staff for caring about safety and wellness, this incident indicates there may be areas requiring urgent review and improvement in clinical oversight and risk management.
In summary, The Landmark Center is frequently described as a warm, clean, and activity-rich setting with standout frontline staff and excellent food — attributes that make many families feel comfortable entrusting loved ones to the community. However, administrators and prospective families should weigh these positives against documented instability in nursing leadership, episodic staffing shortages, administrative lapses (missing paperwork), and at least one severe adverse outcome. Reviewers express hope for improvement and several note that early problems were addressed over time, so there is evidence of responsiveness. For families considering this facility, the key takeaways are strong interpersonal care and amenities balanced by the need to confirm current staffing stability, leadership continuity, safety protocols (especially around fall prevention and bathing), and consistent administrative processes before making a placement decision.
