Overall sentiment across the reviews is strongly positive, with repeated emphasis on compassionate, professional staff and high-quality nursing care. Reviewers consistently praise the caregiving team — including RNs and assistant nursing directors — for timely medications, proper bathing, nutrition monitoring, hydration support, and dignified assistance with eating. Many family members and residents describe staff as patient, friendly, and willing to go the extra mile, and multiple comments highlight long-standing employees and low turnover as indicators of stability and continuity of care.
Facility standards and environment are another major strength noted by reviewers. The building is described as immaculate, well-maintained, and home-like, with well-manicured grounds, a peaceful chapel, and inviting common areas. The community offers three levels of care and an extended assisted living option, and reviewers repeatedly mention the secure, dedicated memory care unit with a fenced outdoor walking area and appropriate seating for residents who need supervision. Rooms are reported as clean and comfortable, with windows and outside views, and the property’s appearance and upkeep contribute to a welcoming atmosphere for residents and visitors alike.
Dining and activities receive frequent positive mention. The kitchen is praised for delicious, home-style meals served in a large dining room with generous portions; reviewers express appreciation for variety and quality of food. The activity department is described as phenomenal, offering a wide range of programming including indoor bowling nights, music, ice cream socials, outings, games, nail painting, hair services, and religious services. Year-round entertainment, celebrations for residents and families, and proactive encouragement of participation foster an engaging social environment that many reviewers say improves residents’ quality of life.
Clinical services and rehabilitation are commonly commended. Several reviews highlight strong rehab and physical therapy offerings, effective transition support for new residents, and attentive nursing oversight. Positive infection-control practices and a thoughtful COVID lockdown response were specifically noted, as were safety protocols that made families feel secure. Multiple reviewers remarked that their loved ones were well cared for medically and emotionally, and that staff communicated promptly about changes in condition or care plans.
Despite the overall positive picture, there are recurring concerns and a few notable negative patterns that prospective families should consider. A minority of reviews raise alarms about possible care-quality gaps — reports mentioning infections, pressure sores, and the risk of weight loss for some residents indicate areas needing vigilance. Understaffing and high caregiver workload were explicitly called out in several comments, which can contribute to inconsistent experiences and may be related to the isolated care-issue reports. A few families also said the community felt too large or was not the right fit when a resident’s condition declined.
Logistics and management-related issues appear in several reviews and are worth attention. Transportation services are a consistent pain point: reviewers described unreliable drivers, vehicle maintenance delays, no-shows by cab services, and, in one serious account, unsafe driving behavior (running red lights and handheld phone use). Some families requested clearer, visible driver schedules and better communication channels; one review noted the absence of an email contact on the company website. Cost is another concern for some — at least one reviewer specifically mentioned the facility being significantly more expensive than alternatives in the area.
Other smaller but repeated comments include the community’s older decor (not as modern as newer facilities) and desires for larger TVs in common areas. There are also mixed remarks about suitability: while many strongly recommend the facility, several reviewers cautioned comparing placement decisions carefully against other Virginia nursing homes and considering resident-specific needs — particularly for those with escalating medical needs.
In summary, Our Lady of Perpetual Help is consistently described as a clean, well-maintained community with compassionate, experienced staff, strong nursing leadership, excellent meals, and a robust activity program. Memory care is structured and secure, and rehab services are praised. Prospective residents and families should be reassured by the frequent positive reports about daily care, staff stability, and engagement opportunities, but should also conduct focused conversations about staffing ratios, care plans for complex medical needs, transportation practices, and costs to ensure the community remains a good fit as needs change.
