Overall sentiment in these reviews is mixed and polarized: multiple reviewers praise the facility for compassionate, professional daytime care, cleanliness, good food, and engaging activities, while a concerning subset reports serious lapses in care—primarily at night or during staffing shortages—that raise safety and trust issues. Positive comments emphasize attentive nurses and aides, a welcoming environment with no odor and visible updates/remodeling, helpful social services (in some cases described as "over the top"), and small amenities such as a comfort cart. Several families explicitly recommended the facility for short-term rehabilitation stays and praised the staff for treating long-term residents well and addressing questions and concerns promptly.
Care quality appears uneven. Numerous reviews highlight excellent nursing care, gentle feeding and bathing assistance, and strong hospice coordination for end-of-life needs. Conversely, other reviewers describe neglectful episodes: delayed or absent responses to call lights (waits of 15+ minutes), patients left unattended in bathrooms, refusal of assistance when requested, medication or supplies not being available, and at least one allegation of inappropriate sedation instead of rehabilitative treatment. These reports suggest staffing shortfalls and inconsistent adherence to care protocols, with nights and off-shifts being particularly problematic.
Staff behavior demonstrates a split pattern. Daytime staff, cleaning crews, dining staff, and many nurses are repeatedly called kind, friendly, and professional; families often note smiling, responsive employees and helpful billing and social services personnel. Yet some reviews directly accuse social workers of dishonesty, mention staff asking for cash, and call the facility "sketchy"—indicating pockets of unprofessional behavior and financial/process concerns that warrant verification by prospective families.
Facilities, dining, and activities are generally praised. Reviewers frequently mention a clean, odor-free environment, ongoing updates/remodeling, and pleasant first impressions. Food quality receives multiple commendations, and activities are described as engaging, with staff more involved than at other facilities some reviewers have experienced. These positives point to a facility that invests in environment and resident quality of life when staffing and management practices function as intended.
Management and safety patterns are the most significant concern. Recurrent themes include staffing shortages (especially nurses), night shift nonresponsiveness, medication unavailability, and roommate placement against patient/family preferences. Several reviewers detailed incidents that could be classified as neglect or inappropriate care (e.g., leaving a roommate without help, administration of a suppository as reported, serving meals while a resident wore soiled clothing). These events, combined with reports of noise disturbances (doors slamming) and sleepless nights, create a narrative where the facility’s performance can vary dramatically depending on time of day and staffing levels.
In summary, the facility demonstrates clear strengths in human-touch care, cleanliness, dining, and activity programming, and many families have had excellent short-term and long-term experiences. However, the recurring safety and staffing concerns—particularly relating to night shift responsiveness, medication handling, roommate arrangements, and a few serious alleged incidents—are significant and consistent enough to merit caution. Prospective residents and families should verify current staffing ratios (nursing coverage at night), medication management policies, roommate assignment procedures, incident reporting and resolution processes, and financial practices before making placement decisions. If you value strong daytime care, amenities, and engagement, this facility may be a good fit for short-term stays; if continuity of care and nighttime safety are top priorities, investigate recent staffing changes and ask for assurances in writing.
