Overall sentiment in the reviews for Stafholt Health and Rehabilitation by Cascadia Healthcare is mixed, with many clear strengths alongside several significant concerns. Multiple reviewers praise the facility's rehabilitation services, noting skilled and effective physical and occupational therapy and successful rehab outcomes. The facility overall is described as clean and immaculate, with a welcoming reception area, warm decor, and positive messaging on the walls that contribute to a homelike atmosphere. A newly renovated wing receives high marks, while the older wing is frequently described as being in the process of refurbishment, producing an uneven experience depending on where a resident is placed.
Staff quality is one of the most commonly cited positives: reviewers repeatedly call staff helpful, pleasant, friendly, and knowledgeable. Therapists are singled out as “top notch,” and Social Services and Nursing are specifically appreciated for making residents and families feel at home. Several reviewers report that staff are easy to contact and responsive, and that the dining environment feels like a home setting rather than an institutional cafeteria.
Despite those positive staff comments, there are recurring complaints about care responsiveness and communication. Multiple reviews describe slow responses to call lights—one review explicitly mentions a 1.5-hour wait—and others report inconsistent personal care, unclear shower scheduling, and canceled care conferences. Communication failures between staff and families or between departments are a repeated theme; these lapses contribute to perceptions of uneven care quality. Some reviewers describe the overall care as lacking and say they would not recommend the facility, while others express satisfaction, indicating variability in experience.
Facilities and accommodations are generally praised in terms of cleanliness, room size (large, airy rooms in parts of the building), and amenities such as televisions and call buttons in every room and bathroom. The dining rooms are described as large and homelike, with separate dining halls in some accounts. However, there are specific negative notes: some rooms are small double-occupancy units, and certain meals have been described as puree-based, which may be a concern for those expecting more choice or texture variety. Pricing is viewed positively by some reviewers, who feel the services and care are well-priced for what is provided.
Most troubling in the collected reviews are a few serious allegations that go beyond ordinary complaints. At least one review references staff negligence, alleged concealment of an injury, and concerns involving medication administration including morphine, and even a report of patient death. These are described as reviewer allegations and represent acute, high-severity concerns that families would likely want investigated and clarified directly with facility management or regulators. Taken together with the communication and response-time issues, these reports create a clear pattern where procedural and oversight deficits could have significant consequences for some residents.
In summary, Stafholt Health and Rehabilitation presents a mix of strong rehabilitation services, a clean and welcoming physical environment (especially in the renovated wing), and many staff who are perceived as caring and competent. At the same time, there are important, recurring operational issues: inconsistent personal care, slow emergency/assistance response times, poor communication with families, and variability between new and older parts of the facility. There are also isolated but serious allegations of negligence and medication-related concerns that should be treated as red flags. Prospective residents and families should weigh the facility's notable therapy strengths, cleanliness, and pricing against reports of uneven care and the serious negative incidents reported by some reviewers. Visiting in person, asking about wing assignment and refurbishment status, reviewing staffing and incident policies, and getting direct, documented answers about call response times and medication administration protocols would be prudent steps before making a placement decision.
