Overall sentiment is mixed but leans positive for the facility’s physical environment and many aspects of staffing, while a significant minority of reviews report serious care, staffing, and management problems. A large number of reviewers praise Centralia Point’s recently remodeled, bright, and well-maintained building: private suites and large studios with abundant windows, multiple elevators, attractive common areas, a welcoming courtyard and outdoor decks, and on-site amenities such as a hair salon/barber. Multiple reviewers specifically note a home-like, warm atmosphere in both Assisted Living and Memory Care, secure doors/coded entry, medication safety, and 24/7 care availability. The Memory Care unit receives repeated positive comments about cleanliness, attentive staff, and a renovated, bright space that family members found reassuring. Several reviewers highlight specific staff—Pam and Bryce—by name as responsive, informative, and helpful during tours and transitions, and many family members said staff know residents and treat them like family. Social programming, entertainment (singing, activities), physical therapy availability, and restaurant-style dining were also called out positively by many families and residents.
However, the positive picture is punctuated by serious, recurring concerns about care quality and staffing. Multiple reviews describe understaffing, high and constant staff turnover, and the presence of untrained new hires leading to inconsistent or neglectful care. Several accounts are severe: residents reportedly left unattended after incontinence, not checked on, not dressed, or without daily oral care; one family reported moving their loved one out and said the resident thrived after leaving. Complaints about infrequent showers, limited food portions tied to payment level, and paying for a higher care level (level 4) without receiving corresponding services appear repeatedly. These issues are linked in reviews to poor communication from management, unresponsiveness to complaints, and in some cases, denial of reported problems.
Dining impressions are mixed and illustrate how experience varies by unit or time. Many reviewers praise the food—describing meals as home-cooked, wonderful, or restaurant-style—while others report low-quality food, sugary juice, repetitive small meals, and kitchen problems. One review raised serious safety concerns about kitchen practices and manager behavior. Facility cleanliness is generally praised by many, but several reviews directly contradict that consensus, describing dirty areas, a pee puddle at a door, and a garbage area mess. These conflicting reports suggest variability in daily operations and inconsistent standards across shifts or units.
Safety and security feedback is similarly split. Numerous reviewers appreciate the secure Memory Care environment, fenced courtyard, and locked doors with codes, while others reported a back door left open overnight and requested perimeter fencing due to neighborhood concerns. The facility’s physical upgrades and proximity to a hospital are frequently noted positives, but there are also comments about some bathrooms not being fully remodeled as advertised and sporadic air conditioning problems.
Management and staffing present a dual narrative: several families commend management for transparency, helpful tours, clear pricing, and staff who act like family—citing specific staff who made transitions stress-free. Conversely, other reviews criticize management as rude, dismissive, or unresponsive, and at least one review accuses management of harassment toward staff. The presence of both very positive and very negative accounts suggests uneven leadership impact or transition-related instability (some reviews mention new ownership or remodeling), which may correlate with periods of staff turnover and fluctuating care quality.
Patterns and recommendations for prospective families: reviews indicate the facility can provide an excellent, clean, and compassionate environment—particularly in Memory Care—when staffing is stable and engaged. However, there is a non-trivial risk of understaffing, inconsistent care, and communication breakdowns at times, with some reports of severe neglect. Prospective residents/families should (1) tour at different times (including evenings/weekends) to observe staffing levels and mealtimes, (2) ask specifically about staffing ratios and turnover rates, (3) verify what level-of-care services are included in the quoted price, (4) inquire about shower/toileting schedules and incontinence management policies, (5) request references from current families in both Assisted Living and Memory Care, and (6) ask how the facility documents and responds to complaints, incident reports, and kitchen safety audits.
In summary, Centralia Point displays many strengths—renovated, attractive spaces; caring staff members who receive high praise; strong Memory Care amenities; and a range of resident services—but it also shows concerning variability, with numerous accounts of neglect, understaffing, and management issues that have led some families to relocate their loved ones. The overall picture is one of a facility with real assets and strong team members, tempered by operational and consistency challenges that prospective families should investigate closely before committing.
