Overall sentiment across the reviews is strongly positive, driven primarily by repeatedly praised staff and the quality of personal care. Multiple reviewers describe staff as kind, compassionate, attentive, and professional; several comments emphasize pride in work and an organized, well-managed facility. Specific mentions of caring nurses and aides, and named staff members (for example, a caregiver called Laurel) highlight residents’ appreciation for individualized attention and patience. At least one reviewer reports being a long-term resident (around 10 years), which suggests continuity of care and long-standing satisfaction for some families.
Care quality and staff performance are the most consistent strengths. Reviewers note that caregiving is comforting and confidence-inspiring; phrases such as "puts patient care first," "supportive staff," and "unmatched hospitality" recur. The facility’s approach appears hospitality-oriented, with multiple mentions of attentive service and a hotel-like feel. Management also receives positive mention—described as professional and proud—indicating an organizational culture that supports staff engagement and resident-focused service.
Facility and ambience receive mixed but generally positive feedback. Several reviewers call the interior "beautiful" with an "old-fashioned hotel feel," which some find charming and homelike. Dining is repeatedly called out as a plus—"delicious lunch" and "good food" are noted, reinforcing the hospitality emphasis. However, there are caveats: rooms are described as small, and the décor (dark wood and wallpaper) is viewed by some as dated. The exterior of the building is singled out as needing attention—comments about the outside condition needing TLC suggest a disparity between interior upkeep and outdoor/curb appeal.
There are also notable concerns that prospective residents and families should consider. The most serious are reports about staff hygiene and unsafe handling of items—specific examples include coughing into a hand and improper handling of items—that left at least one reviewer with a distinctly negative impression. While these reports appear isolated compared with the volume of positive care-related comments, they raise questions about consistency of infection-control practices and daily procedures. Another service gap is the absence of an on-site memory care unit, which makes the facility unsuitable for residents who require specialized dementia or memory support unless outside arrangements are made.
In summary, Madison Post Acute & Manor is characterized by strong interpersonal care, an attentive and hospitality-minded staff, and generally positive long-term resident experiences. Dining and interior atmosphere are strengths, and management/staff morale appears high. Areas for improvement include exterior maintenance and some elements of décor and room size, plus attention to consistent hygiene and handling practices. The lack of an on-site memory care unit is an important limitation for families needing that level of specialty care. Overall, the facility is highly regarded for personal care and service, but prospective residents should ask specific questions about infection-control procedures, maintenance plans for the exterior, room dimensions, and alternatives or referrals for memory care before deciding.
