Overall sentiment across the reviews is strongly positive. The facility is repeatedly described as clean, safe, and homelike with a warm, welcoming atmosphere. Reviewers consistently praise the staff as kind, compassionate, and engaged — noting smiles, laughter, positive interactions, and staff who enjoy their work. Multiple comments highlight that staff are informed, proactive in communication, supportive of families, and helpful during transitions. The presence of a new management team is referenced positively, and several reviews explicitly recommend Riverside Place Memory Care as a high-quality, supportive environment.
Facility and accommodations receive frequent praise. Reviewers mention secure memory care features, a respite room, a pleasant courtyard and garden area, and a non-hospital, home-like interior. Apartments are described as small but well-equipped with private bathrooms, mini-fridges, microwaves, and TVs. Common spaces include a large dining hall, crafts/activity areas, and social/mingle spaces. Cleanliness is emphasized throughout (including no smoke or urine smell and clean rugs), and volunteers are noted as adding to the positive atmosphere.
Activities and social programming are a clear strength. The community appears to offer a robust calendar: daily activities, crafts, music, games, snacks twice daily, organized trips, weekly field trips, picnics, ice cream outings, and other outside activities served by an on-site bus. Reviewers repeatedly cite that residents are socially engaged, uplifted, and happier because of the programming and that staff often chaperone outings. The facility is portrayed as family-like and socially active, with volunteers and staff contributing to an upbeat, interactive environment.
Care quality is generally reported as excellent, with many families saying residents feel loved, safe, and well cared for. Multiple accounts describe compassionate, gentle, and respectful treatment by staff, and some reviewers call the facility a 'gem' in the area. Communication is highlighted as a positive feature — families receive updates and feel informed, including during the pandemic.
There are some recurring concerns and a few notable negatives to weigh. A minority of reviews express worries about dementia-specific care: one or more comments say staff are "not handling dementia care well" and that family members felt they needed to sit with the resident to ensure proper attention. Intrusive or constant phone calls from the facility were mentioned as a frustration in at least one review. Dietary issues are mixed: while several reviewers praise the food (some calling it excellent or amazing), at least one family noted that the renal diet did not fit and meals did not meet specific medical dietary needs. Cost is another explicit concern; one summary cited a monthly price of $6,400, which some readers may find high.
Patterns and final assessment: the dominant and most frequent themes are positive — clean, safe surroundings; compassionate staff; active programming; strong communication; and a true homelike feeling. These strengths are consistently reported across many reviews. The most important caveats are that a small number of reviewers experienced problems with dementia care quality or dietary accommodations, and cost may be a barrier for some families. Prospective residents and families should visit for a thorough tour (which multiple reviewers found helpful), ask specific questions about dementia-care protocols and staff training, verify how medical diets (such as renal diets) are accommodated, and discuss pricing and any potential out-of-pocket costs. Overall, Riverside Place Memory Care appears to deliver high-quality, person-centered memory care for most residents, with a few areas worth clarifying during a tour or intake conversation.
