Overall sentiment across the reviews is predominantly positive, with strong, recurring praise for staff, community life, and the facility's look and feel. Reviewers frequently highlight friendly, caring, and attentive staff including management and kitchen teams. Multiple comments commend the tour experience and specific staff members (for example, named tour guides and managers) who made families and prospective residents feel welcome. The community is described as bright, clean, recently renovated in many areas, and well maintained with appealing grounds and outdoor walking areas.
Care and services are generally viewed through the lens of independent living. Most reviewers emphasize that Solstice at Kennewick is best suited for active, independent seniors who want social contact and convenience rather than higher levels of medical or hands-on personal care. Life-alert systems and on-site staff provide a level of safety and reassurance, but several reviewers point out that the community does not cover assisted-care needs and would not be appropriate for residents who require escalating clinical support. Families and residents appreciated weekly housekeeping, responsive front-line employees, and above-and-beyond behavior from many caregivers.
Dining is one of the most discussed topics and demonstrates a split pattern. A large portion of reviewers praise the chef-prepared, restaurant-style experience: three meals a day, frequent menu changes, creative desserts, and a warm, social dining room atmosphere. Compliments include balanced menus, colorful vegetables, omega-3 options, and specialty items that residents enjoyed. At the same time, other reviewers report inconsistent food quality — monotony, occasional cold or late meals, and limited flexibility for special diets or specific dietary restrictions. Several reviews call for healthier options with more fresh fruit and lower-sugar choices. Overall, dining is a strong selling point for many residents but appears inconsistent across time or staff cycles for others.
Activities and community life are consistently highlighted as strengths. The activity program is described as busy and varied with offerings such as exercise classes (chair yoga, morning and afternoon walks), games (bingo, pool, checkers, chess, ladder ball, bean bag contests), arts and crafts, group cooking, outings (shopping and restaurant trips), visiting entertainers (choirs, piano players), and social events. Many reviews mention that residents quickly make friends and report improved outlooks after moving in. The layout of shared spaces — game rooms, pool table, puzzle corner, and common dining areas — supports frequent social interaction and a village-like feel.
Facilities and apartments receive favorable mention for being bright, cheery, and well laid out. Specific amenities cited across reviews include in-unit kitchens or kitchenettes, roomy one-bedroom and studio options, balconies, stacked washer/dryers, ample storage, wider doorways and railings (accessibility features), salon/hairdresser on site, and pet-friendly accommodations including a pet park. Ground-floor units with direct parking access and assigned parking (with a small fee) are noted positively. Renovations, new carpet, and fresh paint are mentioned repeatedly, contributing to the community’s pleasant appearance.
Management, affordability, and operations are near-universally described as approachable and helpful, though there are recurring caveats. Many reviewers explicitly praise managers and general staff for being available, responsive, and proactive, and for personally helping residents and families through moves and placement. However, some reviewers voice concerns about pricing and rate increases (including attempted increases by new owners), and others note that the monthly charge structure lacks flexibility for medical or changing needs. Staffing shortages and high turnover are recurring operational issues cited: they can lead to inconsistent service, limited evening or weekend coverage, and variability in dining or housekeeping consistency. Maintenance responsiveness is praised by some but criticized by others as inconsistent.
Finally, there are a small number of strong negative outliers. These include rare reports of filthy rooms, poor housekeeping, food causing sickness, or a poorly run experience — complaints that stand in contrast to the majority. Such reports are uncommon but important to note because they indicate occasional lapses in quality control. In summary, Solstice Senior Living at Kennewick is widely regarded as a welcoming, activity-rich independent living community with strong social programming, attractive apartments, and many residents who love the dining and staff. Prospective residents should weigh its independent-living focus, occasional variability in food and staffing, and potential future rate changes when deciding whether it matches their long-term care needs.
