Overall sentiment: Reviews for Celestial Living Adult Family Home are mixed but lean strongly positive in number and tone. A large proportion of reviewers describe the facility as a warm, family-like environment with compassionate, attentive caregivers and a beautifully maintained, cozy home. Many reviewers explicitly recommend the home, citing peace of mind, quality 24-hour care, and professional, respectful staff. However, several reviews raise serious concerns about specific incidents — notably cleanliness failures, alleged medication errors, and episodes of neglect — creating a contrast between generally high praise and isolated but significant negative reports.
Care quality and staff: The dominant theme across the positive reviews is that staff are loving, kind, and highly attentive — described as going above and beyond, providing personalized and dignified care, and treating residents like family. Multiple reviewers mention that staff are professional and well trained, and that operators are approachable and accommodating. Several accounts specifically praise medical management (for example, improved blood sugar control) and emphasize that families feel reassured by the level of care. Contrasting this, a smaller set of reviews report rude behavior, patient neglect, and serious clinical concerns such as medication errors and a claimed misdiagnosis of dementia. These negative accounts suggest inconsistencies in staff performance or possibly differences between shifts/individual caregivers.
Facilities and cleanliness: Many reviewers emphasize a clean, well-organized, and beautifully furnished home with nicely appointed common areas and spacious rooms. The environment is frequently described as inviting and high-quality. Conversely, some reviews document troubling cleanliness issues in specific rooms or bathrooms — overflowing garbage, beds soiled with urine, filthy sinks, slime in shower drains, and broken fixtures (a women’s bathroom toilet seat). These incidents appear sporadic but are significant; they contrast sharply with the many comments that the facility is “extremely clean” and “well maintained,” indicating an inconsistency in housekeeping or oversight at times.
Dining and activities: Several reviewers praise the food as good, balanced, and varied, with one review specifically noting successful blood sugar management tied to diet. Activities are frequently described as engaging and diverse, including games, movie nights, and group outings, which supports a stimulating social environment for residents. That said, a minority of reviewers report poor meal quality, so dining experience may vary by time or according to individual expectations.
Management, communication, and policies: Multiple reviewers describe management as transparent, welcoming, and responsive — owners and operators are depicted as accommodating and hands-on. Yet some reviews explicitly state that owners were unresponsive when issues arose, or that management blamed others rather than addressing problems. Additional troubling allegations include threats to remove a resident’s pet and mentions of possible scams. These are serious red flags in a subset of reviews and point to potential inconsistencies in policy enforcement, communication, or ethics.
Notable patterns and concerns: The reviews show an overall pattern of strong family-style care and well-kept facilities in many accounts, but they also reveal intermittent but serious lapses: cleanliness failures, medication mistakes, neglect, and management inconsistency. The positive comments are numerous and detailed (staff warmth, environment, activities, clinical improvements), while the negative comments, although fewer, describe high-severity incidents that would warrant careful inquiry by prospective families.
Summary assessment: Celestial Living Adult Family Home receives many enthusiastic recommendations and frequent praise for compassionate caregiving, a home-like atmosphere, and well-maintained facilities. At the same time, there are isolated but significant negative reports that point to variability in care and management responsiveness. If considering this home, families should weigh the strong positive testimonials against the serious negative incidents reported, and when possible verify current conditions directly (ask about staffing consistency, incident history, medication management protocols, cleanliness procedures, pet policies, and mental-health capability). The overall impression is of a facility that can offer excellent, personalized care for many residents, but with documented instances of lapses that merit follow-up and due diligence.
