Overall sentiment across the reviews is largely positive but mixed, with many reviewers praising Campus Towers for its physical environment, dining, social life, and historically strong staff performance, while a subset of reviews raise notable concerns tied to a management change.
Facilities and living spaces receive consistent praise. Multiple reviewers describe the apartments as "cute," highlight spacious studios with good views, and note that many units include kitchens. Common areas are described as attractive and functional — a living room with a TV and tables for board games, a "cute" laundry room, and a large, nicely decorated hall used for events (balloons and decorations were specifically mentioned). The setting is characterized as peaceful and serene, and reviewers say there is an abundance of amenities. These elements combine to create a comfortable, homelike environment for many residents.
Dining is repeatedly called out as a strength. Reviewers describe restaurant-style dining with a good selection of food and flexible dining hours. Several comments call the dining "excellent" and praise the food. At least one reviewer specifically notes that portion sizes were reduced under new management, which is one of the few recurring negative dining-related remarks.
Activities and the social environment are strong points. Reviewers report a variety of activities including games, walking groups, and bus trips, along with fun social events. Multiple residents note they have made friends, feel comfortable, and that residents get along well — reinforcing the picture of a socially active and supportive community.
Staff and care quality are areas with mixed feedback. Many reviews describe the staff as hospitable, professional, and personable; an administrator was singled out positively. Reviewers also acknowledged that staff "did their best during the pandemic." However, several summaries point to a significant change after new management arrived: reports include a perceived plummet in care quality, poorer or unfriendly service, reduced portion sizes, and a less ‘‘family’’ atmosphere. This contrast between longstanding positive staff impressions and more recent negative observations suggests variability over time and between different reviewers' experiences.
Management and consistency emerge as the central pattern of concern. While multiple reviews describe Campus Towers as an "excellent" retirement home with professional staff and strong services, a clear subset reports deterioration linked to a management transition. These reports create an inconsistency across reviews: some residents are very happy and appreciative of the staff and community, while others feel the quality of service and atmosphere have declined. This split indicates recent operational or staffing changes that are affecting resident experience for some people.
Other practical considerations include visitor parking, which is identified as a problem by more than one reviewer. While not as frequently mentioned as dining or management issues, parking constraints could affect visitors and family access.
In summary, Campus Towers appears to offer attractive apartments, ample amenities, a pleasant setting, strong dining options (with flexible hours), and an active social program that helps residents build friendships. These positives are tempered by reports of service and care declines following a management change, including unfriendly service and reduced dining portions, and by practical issues like visitor parking. Prospective residents and their families would be well advised to ask specifically about current management, recent staffing changes, dining portion policies, and parking arrangements to get a clear sense of the present-day experience and consistency of care.
